The past year has created a dramatic shift in consumer behavior that has forever changed the retail environment to be more digital and customer-centric. MoneyGram, a global leader…
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Analog Devices, Claro, Florius, Thrivent Financial and T. Rowe Price Recognized for Achieving Outstanding Results in Customer Engagement Verint®, The Customer Engagement…
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NICE  announced that NICE Enlighten AI for Customer Satisfaction has been named a winner of the 2021 CUSTOMER Magazine Product of the Year Award by integrated media company TMC.…
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Marchex, a leading conversational analytics and solutions company that connects the voice of the customer to your business, today announced the release of its newest artificial…
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Concentrix received the highest score possible in seven criteria Concentrix Corporation (Nasdaq: CNXC), a leading global provider of customer experience (CX) services and technologies,…
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Wisely, the leading Customer Intelligence platform for restaurants, announced the debut of the first-ever Customer Data Platform (CDP) purpose-built for restaurants. To introduce the…
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Verint  the Customer Engagement Company™, announced that global wellness brand GNC is leveraging Verint Experience Management as an investment in its omnichannel strategy to provide…
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Outsell launches new features for its Platform that recaptures sales defectors for dealerships and prioritizes customer communication for dealer groups Today Outsell …
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Report analyzes 1.7 billion transactions and features insights into customer purchasing decisions GetUpside, a retail tech company that guarantees more profit for…
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Digital growth partner Hathway announced it has been selected to launch a unified customer experience for Dash In, a Wills Group convenience store chain on a mission to transform…
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