Introducing a groundbreaking alliance designed to help the world’s largest brands transition from reactive to proactive customer experiences in the cloud. Alvaria announced an expanded partnership with Avaya, a leading provider of customer experience solutions, to further strengthen the Avaya
Sets the bar with rapid pace of customer-focused development in 1H 2023 Thrio, Inc., maker of award-winning contact center technology, announced its mid-year development milestone of approximately 100 net-new, high-impact features. These took place across 17 distinct sprint cycle releases
The “618” shopping festival has come to an end in the heat of the summer. This year’s 618 shopping festival coincided with the 20th anniversary of JD.com, Father’s Day and the Dragon Boat Festival, prompting more activities on the platform
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