TCN has been recognized as a product challenger for delivering solutions that enable innovative customer experience and associated business benefits expected in the global market…
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For many enterprises facing changing customer expectations and technologies, as-a-service offerings are the fastest way forward, ISG Provider Lens™ report says Rapid changes in…
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MiaRec announced the release of the latest update to its Contact Center Intelligence Platform. MiaRec customers can now access updated dashboarding and reporting designed to provide…
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Nearly half of all consumers hang up immediately when they hear call center noise 87% of customers have had to repeat themselves on a customer service call because the…
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Contact centers were forced to become more agile in response to the COVID-19 pandemic, escalating timelines for technology adoption, remote work, and omnichannel customer engagement,…
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Unveils the ICMI Global Contact Center Awards Finalists; Event Takes Place on October 26 ICMI’s Contact Center Expo, which brings call center industry professionals together to tackle…
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Reaffirms commitment to agent empowerment for retention and growth in the contact center Balto, the leader in uniting contact center agents with AI for better conversations, is excited…
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Customers across sectors today want a more instant and efficient call process, so should online businesses drive this experience with conversational AI platforms?  The way contact…
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Today, we have entered an era where you can use ‘anything as a service’ and with this thought in mind, we are here to explain another “as a service” concept to you here – Contact Center…
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90% of managers think they are treating agents as brand guardians, yet only 33% of consumers agree Calabrio, the workforce performance company, has identified a direct…
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