Key findings from 1,000+ US-based customer service and sales representatives provides valuable insights about the adoption rates, perceived benefits, barriers, and attitudes toward AI in the workplace including: ChatGPT is the gateway AI technology, with 76% of respondents noting that
Purpose-built generative AI product to automate half of the conversations currently handled by human agents ASAPP, the Generative AI company for contact centers, introduced GenerativeAgent, a product providing next-generation IVR and digital experiences. ASAPP’s investment in generative AI allows companies
Company Achieves High Customer Satisfaction Ratings in Gartner Peer Insights Semarchy, a master data management (MDM) and data integration leader, announced that in the first half of 2023, it experienced a steady increase in average deal size, sales cycles, and
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