Ada, the market leader in Automated Customer Experience (ACX), today announced that its conversational AI chatbot is now available in the Salesforce AppExchange, a leading enterprise…
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Standardizing embedded AI driven chat functionality can accommodate unlimited users, allowing for optimized, scalable events. Market leaders including Zoom have been shifting…
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Conversational Cloud recognized as best New Contact Center Solution by the world's top sales and customer service awards program LivePerson, Inc., a global leader in Conversational AI,…
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Lynn enables organizations to succeed at digital transformation by making it easy for them to develop and maintain sophisticated omnichannel engagement Based on its recent analysis of…
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CivicPlus®, a leader in integrated technology solutions for local government, has partnered with Frase, a high-growth software company headquartered in Boston, Massachusetts, to…
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Consumers embrace video calling when interacting with organizations since COVID-19. Over one quarter of consumers would switch brands if offered the option of video chat. Webhelp, a…
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During the 2020 holiday shopping season, where the importance of high-touch customer service was arguably never higher, many ecommerce brands failed to deliver on basic digital CX: 64%…
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Chatmeter was recognized for delivering innovative local search and reputation management solutions to its community Chatmeter, the leader in local search marketing and reputation…
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Creative Virtual, a world leader in customer and employee engagement solutions, has earned ‘Most Innovative Conversational Self-Service Solutions, 2020 – UK’ in the annual Corporate…
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maaiiconnect, a leading customer engagement platform, now allows businesses to have conversations with customers over WhatsApp and WeChat directly from its dashboard. The integration of…
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