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Chatmeter Named Winner of 2021 BIG Innovation Award by Business Intelligence Group

Chatmeter was recognized for delivering innovative local search and reputation management solutions to its community

Chatmeter, the leader in local search marketing and reputation management, was named a winner of the 2021 BIG Innovation Awards presented by Business Intelligence Group. The BIG Innovation Awards celebrates organizations and individuals whose innovations change the way the world is experienced. Chatmeter was carefully selected by a panel of leaders and experts.

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Chatmeter empowers multi-location brands and agencies across the globe to create seamless customer experiences both online and in-store. Chatmeter’s innovative local SEO and reputation management software gives businesses the tools needed to expand their online presence and connect with consumers everywhere.

“Managing the ever changing landscape of platforms that provide social, search, location and review based services can be overwhelming for businesses with even a single location, and impractical for those who span hundreds or thousands. Chatmeter’s core platform is constantly evolving to provide a single management platform that provides pertinent, real time data about the reputation, health and wellbeing of an organization’s products and services through advanced integrations, data analytics, sentiment analysis and intuitive reporting and altering.” said Dan Cunningham, Chief Technology Officer of Chatmeter.

Chatmeter’s product launches in 2020 include:

  • LocationHQ Mobile App – Chatmeter’s mobile app gives access to our product’s reputation management and local SEO tools on the go. With sporadic changes to COVID-19 safety regulations, the mobile app has played a large role in helping businesses make accurate location updates anytime and anywhere.
  • Bulk Listings Editor – Chatmeter’s bulk listings editor gives multi-location businesses the ability to make edits and updates to local listings in bulk. Our Bulk Listings Editor tool was developed to help users quickly and efficiently make location updates during these uncertain times.
  • Social Suite – In 2020, Chatmeter added Instagram, LinkedIn and Google Posts functionality to our existing social media management tool. Social media usage among consumers has skyrocketed since the start of COVID-19. The addition of these two social platforms has streamlined our users’ social media strategy and ability to communicate with consumers where they’re spending more time online.

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“Mid-market and enterprise businesses are starting to realize the importance of end-to-end customer experience across channels and media. A 360 degree view across publicly posted information (social media, reviews) as well as data collected through surveys, is critical to help businesses understand how customers perceive their products and services. With innovative products like Analytics Studio, Pulse and Social Suite, Chatmeter provides actionable insights to help businesses deliver the optimal experiences at every single location.” – said Sridhar Nagarajan, Vice President of Product at Chatmeter.

“More than ever, the global society relies on innovation to help progress humanity and make our lives more productive, healthy and comfortable,” said Maria Jimenez, chief operating officer of the Business Intelligence Group. “We are thrilled to be honoring Chatmeter as they are one of the organizations leading this charge and helping humanity progress.”

Organizations from across the globe submitted their recent innovations for consideration in the BIG Innovation Awards. Nominations were then judged by a select group of business leaders and executives who volunteer their time and expertise to score submissions.

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