Company continues democratizing customer service with new enterprise-grade capabilities designed to make it easier and faster for companies to provide better customer support Zendesk,…
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NICE  announced that NICE inContact has been named in DMG Consulting’s 2020-2021 Cloud-Based Contact Center Infrastructure Product and Market Report as the market share leader based on…
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- AI Chatbot, The No. 1 Choice for Leading Corporations in the Post-COVID-19 Era Makebot, the company building fully customized chatbot services for global corporations, announced that…
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Conversations eases and streamlines two-way customer communications across a wide range of engagement channels without the need to integrate APIs Mitto, a leading provider of global…
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Throughout the years, there have been various important mergers and acquisitions, or M&A, activities in the technology industry, redefining the marketplace in many ways. Some of the…
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This mission critical collaboration is a true game changer with the aim to effectively handle all COVID-19 related actions by providing an advanced level of automated service to the…
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Chad Pearce, Vice President Marketing - APAC at Zendesk joins us in this chat to share a few tips on scaling Sales and Marketing efforts effectively for a better online customer…
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Solvvy, the next-gen chatbot and customer support automation platform, today announced a partnership with Zendesk, Inc. and integration with the Sunshine platform. Solvvy now seamlessly…
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Upstream Works Software Ltd. is excited to announce their new Desktop tailored for digital workers in the Contact Center and Back Office. The Upstream Works Desktop (UWD) will unify…
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Chatbot (also known as virtual assistants) are used in place of a human to initiate online conversations with visitors on web pages, primarily to help them with the information they…
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