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Jitterbit Appoints Luca Taglioretti as Chief Revenue Officer to Accelerate Global Growth, Drive New Channel Strategy

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Jitterbit Appoints Luca Taglioretti as Chief Revenue Officer to Accelerate Global Growth, Drive New Channel Strategy

AI-Powered Enterprise Automation & Integration | Jitterbit

Strategic leadership change designed to drive unified go-to-market strategy and expand channel partnerships

Jitterbit, a global leader in accelerating business transformation for enterprise systems, announced the appointment of Luca Taglioretti as Chief Revenue Officer (CRO). As part of this strategic move, Taglioretti will oversee global sales while refining the company’s go-to-market strategy to capitalize on the growing demand for AI-infused integration, automation, and application development solutions.

“Luca’s deep experience in building and scaling high-growth sales organizations, particularly in the channel, makes him the ideal leader to drive Jitterbit’s next phase of expansion,” said Jitterbit President and CEO Bill Conner. “This strategic alignment of our global sales operations under Luca will enable us to more effectively serve our customers and partners worldwide and capitalize on the significant market opportunity in AI-infused integration, automation, and application development.”

Read More: SalesTechStar Interview with Hayden Stafford, President & Chief Revenue Officer at Seismic

Taglioretti brings more than 25 years of experience to the role, with a track record of building and scaling channel partnerships in the integration and cybersecurity industries. In this new role, he will be responsible for driving Jitterbit’s global revenue growth, with a strong focus on expanding the company’s channel ecosystem.

“I’m incredibly excited to take on this role and lead Jitterbit’s global sales organization,” said Jitterbit Chief Revenue Officer Luca Taglioretti. “We’re at a transformative point in the industry, and we believe the Jitterbit Harmony platform is uniquely positioned to empower our partners to deliver exceptional value to their customers. By leveraging intelligent automation and integration, our partners can fundamentally change how they enable their customers’ success. I look forward to collaborating with our sales teams and our expanding partner ecosystem to drive significant growth and shape the future of enterprise automation.”

Read More: How Have Investment Patterns in SalesTech Changed in 2025?

Previously, Taglioretti held pivotal leadership roles in cybersecurity, where he transformed regional go-to-market strategies, achieving significant revenue growth and operational excellence. With deep expertise in managing carriers, MSP, and MSSPs, Taglioretti has consistently demonstrated the ability to align technical innovation with business strategy. Taglioretti’s passion for fostering collaboration, combined with a results-driven approach, has led to remarkable achievements, including driving year-over-year revenue growth across diverse regions.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

How AI improves the Customer Experience

Kristin Hunter
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How AI improves the Customer Experience

Gartner research predicts that by 2028, 33% of enterprise software applications will integrate agentic AI, thus enabling 15% of day-to-day work decisions to be made autonomously. As AI technology continues to evolve, businesses across industries are feeling pressure to introduce innovative ways to leverage AI for improved CX — from chatbots and virtual assistants to AI-driven workflows.

The key to success, however, lies not just in automating for the sake of convenience. But strategically deploying AI to enhance the accuracy, completion, and accessibility of service offerings.

How customer service is transforming

Consumers are now accustomed to interacting with AI more often, and leveraging the technology for more streamlined experiences. But the quality and accuracy of these conversational tools when displayed in call centers is imperative. In fact, a recent study by Forethought revealed that 50% of consumers expect to receive a response from customer support within nine minutes. Otherwise, they risk disengaging with a brand. Among the consequences of delayed responses, 23% of customers say they would cancel or return their order, while 21% would consider severing ties with the company entirely.

Enter: AI Agents.

Unlike chatbots, AI agents can handle more complex conversations and provide personalized solutions to customers. They leverage more advanced AI techniques, like natural language processing and machine learning, to provide personalized answers to queries. Agentic AI also helps connect with customers on a whole new level, largely thanks to technologies that understand customers’ tone, intentions, deciphering their emotions and hidden expectations. This hyper-personalization provides an advanced method for call centers to connect with individual customers and target their marketing efforts in a unique and engaging way.

Beyond that agents are a great resource to increase efficiency and reduce costs for call centers by alleviating the need for human support without sacrificing the quality of service. And now that more companies are working with AI providers to create customized roadmaps for success and tie in their company goals and resources, they are seeing better results.

Efficiency and employee satisfaction

AI agents also allow human agents to focus on more complex, high-value customer interactions. By automating mundane tasks and streamlining workflows, businesses can create more engaging and fulfilling roles for their human workforce. Instead of spending their time on repetitive, low-value tasks, employees can focus on strategic, creative work that is both more aligned with their skills and more motivating. This shift can lead to a more energized, productive workforce.

The benefits are twofold: While AI frees up employees to engage in higher-level work, it also helps alleviate burnout, which has been a growing concern for many industries. Burnout, if left unchecked, can lead to decreased productivity, higher turnover rates, and increased operational costs. On the other hand, when employees feel empowered and engaged, they are more likely to stay with the company longer, reducing recruitment and training costs and providing continuity within teams.

Read More: SalesTechStar Interview with Hayden Stafford, President & Chief Revenue Officer at Seismic

Why early adoption is an advantage

Early adopters of agentic AI technologies stand to gain a competitive edge, no matter the industry they operate in. When deployed strategically, agentic AI solutions revolutionize the customer experience with personalized, real-time interactions that are both fast and accurate. For example:

  • Banking: Agentic AI can help customers complete transactions, such as card cancel,, transferring funds or checking account balances, without needing to speak with a human agent. This reduces wait times and increases customer satisfaction by offering seamless, immediate solutions.
  • Healthcare: AI-powered virtual assistants can schedule appointments, provide reminders, or answer common patient queries, significantly improving response times and streamlining administrative tasks for healthcare professionals.
  • Higher Education: AI can provide students with 24/7 support through virtual assistants that handle inquiries about admissions, class schedules, financial aid, and campus services. This can significantly reduce response times and ensure students get timely, consistent answers, leading to a better overall experience throughout their academic journey.
  • Retail: AI-driven virtual assistants can recommend products based on a customer’s browsing history or previous purchases, creating a tailored shopping experience that feels both personal and intuitive.
  • Telecommunications: AI-driven systems can handle service requests like upgrading plans or troubleshooting technical issues, all while ensuring customers are supported promptly and accurately, without the frustration of long hold times.

Case in point: Incorporating agentic AI into customer service operations, is no longer optional — it’s a strategic necessity. By embracing AI early, businesses not only improve CX but also unlock significant operational efficiencies that will fuel growth. Not only is it helping to better serve customers, but also empower employees whose job it is to support customers.

Companies that lead the charge will not only strengthen customer relationships but also position themselves to succeed in an increasingly automated, data-driven future. As these capabilities continue to expand, those who act now will be best positioned to reap the rewards of faster, more accurate, and more personalized customer interactions. The future of CX is powered by AI, and businesses that stay ahead of the curve will drive long-term success in an increasingly digital marketplace.

Read More: AI Might Know the Customer, But It Doesn’t Know People

78% of Enterprises Stalled With AI Adoption — Because They Don’t Trust Their Revenue Data: Clari Labs Research

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78% of Enterprises Stalled With AI Adoption — Because They Don’t Trust Their Revenue Data: Clari Labs Research

Clari Logo

CIOs and CROs must re-architect how revenue is run to unlock AI’s full potential

New research from Clari Labs on AI Adoption in Running Enterprise Revenue shows that while AI is proven to unlock revenue growth, 78% of enterprises are still in the early stages of AI adoption — and 67% of enterprises don’t trust the revenue data that AI depends on. To unlock the full potential of AI and agents, enterprises must re-architect how they run revenue.

The New Revenue Partners: CIO and CRO

Enterprise AI success now depends on deep alignment between the Chief Revenue Officer (CRO) and the Chief Information Officer (CIO). In leading companies, these two executives are co-authoring a new paradigm: revenue growth powered by data, guided workflows, AI, and Revenue Context to understand who did what, when, and what outcome it drove.

As CIOs take a more active role in driving revenue outcomes, they’re asking: What’s the state of AI for Revenue adoption across enterprises? Where are peers struggling — and where are they winning? And what foundation is truly required to scale AI for Revenue? To answer these questions, Clari Labs surveyed enterprise revenue leaders across hundreds of major enterprises.

The Rise of the Revenue Architect

To capitalize on AI’s potential, enterprises are building new roles and structures to run revenue with precision and context:

  • 52% of revenue leaders plan to hire sales consultants with AI expertise.
  • 46% are expanding RevOps teams with AI skills.

As a result, a new enterprise career is emerging: the Revenue Architect. This enterprise leader is responsible for ensuring the organization is structurally ready to scale AI for Revenue — by delivering trusted data, aligning systems, and enabling consistent execution across go-to-market teams.

Forward-thinking enterprises are investing in Revenue Architects to orchestrate the transformation to predictive revenue and deploy AI agents with confidence — ensuring those agents succeed by equipping them with the Revenue Context they need to guide decisions and drive the right actions.

Read More: SalesTechStar Interview with Hayden Stafford, President & Chief Revenue Officer at Seismic

Key Findings: AI Adoption in Running Enterprise Revenue

While Clari’s customers represent some of the earliest and most successful enterprise adopters of AI, this new research benchmarks AI adoption across the broader market (not Clari customers) — surveying 400 enterprise CROs, Chief Sales Officers (CSOs), and Revenue Operations leaders at companies with 1,000+ employees across North America. The research reveals that most enterprises have yet to build the foundation needed to scale AI for Revenue successfully:

67% of enterprise leaders don’t trust their revenue data.

AI will transform revenue — but it requires all revenue data, activities, and outcomes to be centralized and unified.

Revenue data is an amalgamation of structured and unstructured data that is scattered across CRMs, spreadsheets, emails, recorded conversations, BI systems, and siloed tools, teams, and regions. The inability to centralize and easily visualize revenue data erodes trust and creates blind spots.

49% of revenue leaders only discover revenue risk after missing their number.

CRMs only capture part of the picture. Spreadsheets are out of date. Activity data, conversational data, and email data live in silos.

In most enterprises, critical revenue teams operate without the rigor and governance to understand who did what, when, and what outcome it drove — making it impossible to drive consistent execution and guide teams and AI agents to win.

Read More: How Have Investment Patterns in SalesTech Changed in 2025?

67% of enterprises in North America missed their 2024 revenue target.

Despite that, 91% of revenue leaders are confident about hitting their revenue goals in 2025. That optimism, however, depends on addressing deep operational flaws.

Forty percent of leaders say their reps are spending time on the wrong accounts and activities, while 64% report losing up to 30% of pipeline due to handoff gaps, organizational silos, and missed opportunities.

AI is the only way to close the execution gap — exposing new insights, guiding teams through critical motions like pipeline reviews, forecast calls, and account plans.

Frontline distrust is the top barrier to AI success.

The #1 blocker to AI adoption? Lack of trust in AI outputs from frontline sellers.

AI must prove value to sellers to achieve widespread adoption. Most AI focuses on narrow tasks, not the bigger picture. Reps are flooded with disconnected suggestions that lack strategic context.

True guided selling isn’t about telling reps what to do — it’s about helping them see the larger strategy, knowing how and where to spend their time, spotting opportunity and risk — executing like the CRO of their territory.

When enterprises miss revenue targets, executives’ jobs are at risk.

Forty-three percent of enterprise leaders say missed revenue targets will lead to job cuts. To avoid that risk, enterprise revenue leaders are betting on AI to drive predictable growth.

Thirty percent of revenue leaders plan to increase their investment in AI — recognizing its potential to guide teams through critical activities like pipeline reviews, forecasting reviews, and cadences to ensure the right actions happen consistently, on time, and are aligned to company revenue objectives.

Unlock the Full Value of AI for Revenue

Addressing the challenges uncovered in the research, from data fragmentation to frontline distrust, Clari announced Revenue ContextTM — the industry’s first set of platform capabilities designed to ensure AI and agents work and collaborate at enterprise scale across the entire revenue process, end to end.

Revenue Context enables Revenue Architects to comprehensively track all human- and machine-driven signals across deals, accounts, reps, regions, segments, products, and more. All context is captured in Clari’s revenue data platform, the world’s largest managing over $5 trillion in revenue.

Clari customers are already realizing the impact of AI at enterprise scale:

  • +70% year-over-year growth in bookings.
  • 10x improvement in forecasting accuracy.
  • Consistent forecast precision within 3–5% every quarter.
  • +20% faster close rates for new logo deals.

“Most CIOs lack the data and context to answer the fundamental question: who did what, when, that led to what outcome? Without Revenue Context, AI will fail them,” said Andy Byrne, CEO and Co-Founder, Clari. “Furthermore, without Revenue Context, the CRO cannot answer the most important question in business: will they meet, beat, or miss on Revenue? The CIO and CRO have an industry-changing opportunity to easily answer these questions and use AI to transform how they run revenue across the enterprise.”

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Clari Unveils Industry First Offering: AI Agents Powered by Revenue Context

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Clari Unveils Industry First Offering: AI Agents Powered by Revenue Context

Enterprise Revenue Orchestration | Clari

  • Revenue Context redefines how agents work and collaborate with all revenue-critical employees across sales, marketing, customer success, and finance

  • Enterprise CROs and CIOs are transforming how they run revenue with Clari Revenue Context powered by Clari’s revenue data platform – the world’s largest with over $5 trillion in revenue under management

Clari unveils Revenue Context™ the industry’s first set of platform capabilities designed to ensure AI and agents work and collaborate at enterprise scale across the entire revenue process, end to end.

Gartner® reports that, “sellers with high AI partnership skills are 3.7x more likely to meet quotas, but they only make up 7% of sellers, highlighting the opportunity to simplify AI partnership for the less AI-savvy sales population.”¹ Yet in most enterprises, revenue teams still operate without the rigor or governance to know who did what, when, that led to what outcome. This lack of context makes it impossible to drive repeatable and effective processes, coaching, execution, and productivity across teams. This challenge is further amplified by the complexity of managing revenue at enterprise scale — across diverse territories, teams, revenue strategies, and business models — introducing inefficiencies that cost enterprises billions annually.

Read More: SalesTechStar Interview with David Sudbey, Chief Customer Officer at Dialpad

Bringing Enterprise-Grade AI to Revenue Teams

Revenue Context is a comprehensive way of looking at, understanding, and acting upon your complete revenue reality. For over a decade, Clari has led the way in applying predictive AI and ML to enterprise revenue, systematically building Revenue Context to power predictive workflows, AI assistants, and automated workflows. Revenue Context powers how every human and agent collaborates across the end-to-end revenue process. With the data and context captured in Clari’s revenue data platform — the world’s largest managing over $5 trillion in revenue — CROs and CIOs are transforming how they run revenue.

Clari Revenue Context provides AI models with a clear view of how revenue is gained or lost at every level of the enterprise. AI revenue agents and assistants with Revenue Context are the most powerful and successful addition to any revenue team.

“Running revenue in the enterprise is non-linear and complicated — with different territories, teams, products, relationships, and strategies all moving at once, unique to every enterprise,” said Andy Byrne, Co-Founder and CEO, Clari. “With Clari Revenue Context, generative AI agents can see patterns of how revenue is won and lost, which in turn provide accurate assistance, guidance, and automation across all revenue workflows. Now AI can truly optimize revenue performance.”

The Only AI Agents Operating with Revenue Context

Clari’s upcoming AI innovations redefine how enterprises create, convert, close, and retain revenue — powered by the full Revenue Context across their business. This new class of configurable AI assistants and agents adapts to each company’s unique workflows to provide guidance, prioritize actions, automate execution, and drive results across the revenue lifecycle:

Clari Revenue Cadences:
Command & control every cadence. Outperform every quarter.

  • Clari Revenue Cadences, an industry first, are built-in, repeatable workflows that enforce operational rigor and governance — guiding teams through critical activities like pipeline reviews, forecast meetings, and account reviews to ensure the right actions happen consistently, on time, and align to the company’s revenue objectives.

Clari Guide:
Revenue Context drives action – make every rep a CRO of their own territory.

  • Clari Guide is the first AI workspace built for guided action. Driven by Revenue Context, it surfaces deal insights, recommends next best actions, and drives team execution through guided cadences — simplifying how frontline teams create, convert, and close more revenue.

Clari Deal Inspection Agent:
Turn every rep into a closer.

  • Built for the sales rep, Deal Inspection Agent continuously evaluates opportunities against proven deal criteria, flags potential risks, and recommends targeted next steps to address gaps — providing coaching every step of the way and driving higher conversion rates across all reps.

Clari Trend Analysis Agent:
Identify execution gaps across pipeline and deals.

  • Built for the sales manager, Trend Analysis Agent automatically uncovers execution patterns across large volumes of opportunity and account data, identifying both positive and negative trends in deal progression, competitive activity, pipeline health, and team execution. It delivers new insights and recommendations that help managers focus resources, mitigate risk, and maintain pipeline momentum.

Read More: Reducing Sales Burnout: How Sales Automation Supports Mental Health in Sales

Clari AI Revenue Assistants:
Built to support large, complex, and fast-evolving revenue motions

Today, Clari also announced new AI Revenue Assistants that provide insights to guide and inform next best actions across revenue workflows and tasks. New AI Revenue Assistants include:

Clari AI Assistant: Ask Clari for Deals

  • Get fast, direct answers from past conversations and deal context — so you can act decisively without hunting for information.

Clari AI Assistant: Smart Playbooks

  • Track playbook execution across deals, identify adoption gaps, and optimize your coaching strategy based on what drives results.

Clari AI Assistant: Smart Rephrasing

  • Instantly tighten, refine, and personalize your sales emails to make every outreach sharp, professional, and ready to send.

Clari AI Assistant: Smart Priorities

  • Dynamically rank tasks and activities in real time based on pipeline movement — so you always focus where it matters most.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Supportbench Enhances Ticket Management System with AI, SLA Controls, and Customizable Dashboards

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Supportbench Enhances Ticket Management System with AI, SLA Controls, and Customizable Dashboards

More tickets, higher stakes—Supportbench’s upgrade helps B2B teams stay ahead with automation and performance insights.

Supportbench, a leading provider of B2B customer service software, has rolled out a major upgrade to its ticket management system. Designed for growing support teams facing rising ticket volumes and complex customer expectations, the new release introduces AI-powered workflows, SLA tracking, and customizable dashboards. Together, these tools help B2B teams manage more requests with less effort—while gaining clearer insight into performance and customer needs.

AI-Driven Ticketing and Workflow Automation

Supportbench’s enhanced ticketing platform now leverages AI-powered ticket routing to streamline how customer issues are assigned and prioritized. The system uses real-time tag suggestions, automated prioritization, and intelligent assignment to reduce manual work and eliminate triage backlogs.

Supportbench has significantly improved our customer satisfaction rates. Our agents can now effortlessly manage thousands of emails daily, thanks to the platform’s ease of use and accuracy,”

— Eilis Byrnes, Customer Service Manager at Wolseley

As ticket volumes increase, the platform ensures high-priority issues are surfaced quickly while routine requests are efficiently categorized and routed to the right team members. By learning from historical data and customer behaviour, Supportbench continuously improves routing accuracy—saving time and improving consistency across the board.

Read More: SalesTechStar Interview with Hayden Stafford, President & Chief Revenue Officer at Seismic

SLA and Support Level Management

Supportbench’s upgraded platform introduces flexible SLA management tools that help teams deliver on customer commitments with greater accuracy and less risk. Support leaders can now define multiple service levels based on customer tier, contract type, or issue priority—ensuring that every client receives the right level of attention.

Real-time SLA tracking and automated escalation alerts keep teams ahead of deadlines. The system notifies agents and managers before response or resolution times are missed, reducing the risk of service breaches and improving customer trust.

This level of control allows B2B organizations to meet performance targets more reliably, while giving managers the tools to monitor SLA compliance across teams and clients.

Customer 360 and Unified Profiles

Supportbench’s 360 customer view platform connects every ticket to a complete customer record, giving agents instant access to account history, previous interactions, service levels, and assigned team members—all in one place.

This unified view eliminates the need to switch between tools or dig through old emails to find context. All tasks, escalations, and resolutions are tied to a single customer profile, helping agents respond faster and with greater accuracy.

Support leaders also gain visibility into customer health across the entire lifecycle, making it easier to manage high-value accounts and maintain service quality as teams scale.

Read More: How Have Investment Patterns in SalesTech Changed in 2025?

Dashboards and KPI Scorecards

Supportbench’s latest release introduces fully customizable dashboards, giving managers the ability to build real-time performance views tailored to their teams’ goals. Using drag-and-drop widgets, users can monitor key metrics such as ticket volume, agent workload, SLA compliance, and customer satisfaction trends—all from a single interface.

Pre-built KPI scorecards make it easy to track essential benchmarks like first-response times, resolution rates, and CSAT scores. These insights help leaders spot bottlenecks, reward high performers, and take corrective action before small issues escalate.

The dashboards scale across teams and leadership levels, offering both frontline and executive visibility without the need for third-party analytics tools.

Custom Portals and Knowledge Management

Supportbench’s enhanced platform also enables organizations to build fully branded customer portals that offer clients seamless access to ticket submissions, status updates, and self-service resources. These portals help reduce ticket volume by allowing customers to resolve common issues on their own.

Internally, support teams benefit from a centralized knowledge management system that serves both agents and customers. AI-powered article suggestions surface relevant content based on ticket context, helping teams resolve issues faster while continuously improving the knowledge base.

This dual-layer approach ensures that both public and private documentation remains accurate and easy to access, turning knowledge management into a strategic advantage for growing support teams.

Moving Forward With Smarter Support

With this release, Supportbench reinforces its commitment to helping B2B teams manage rising service demands without adding operational complexity. By combining automation, SLA controls, performance dashboards, and full customer visibility, the platform equips teams to scale their service operations with speed and confidence.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Weave Completes TrueLark Acquisition

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Weave Completes TrueLark Acquisition

Weave - All-in-one communication platform for small business

Files S-3 Registration Statement for Equity Issuance

Weave, a leading all-in-one customer experience and payments software platform for small and medium-sized healthcare businesses, announced the successful closing of its previously announced acquisition of TrueLark. Truelark is an AI-powered receptionist and front-desk automation platform. The transaction marks a significant milestone in Weave’s strategy to lead the next evolution of AI in healthcare communications.

Read More: SalesTechStar Interview with Hayden Stafford, President & Chief Revenue Officer at Seismic

Additionally, on May 16, 2025, Weave filed a shelf registration statement on Form S-3 with the U.S. Securities and Exchange Commission to facilitate the registration for resale of the shares issued in the TrueLark transaction, as required by the merger agreement. Weave has no current plans to offer or sell any additional securities to the public under this shelf registration.

Read More: How Have Investment Patterns in SalesTech Changed in 2025?

Weave is a leading all-in-one customer experience and payments software platform for small and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire patient journey. Weave’s software solutions transform how healthcare practices attract, communicate with, and engage patients and clients to grow their business. Weave seamlessly integrates billing and payment requests into communication workflows, streamlining payment timelines, reducing accounts receivable, and supporting practice profitability.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Tillo Appoints Jason Silverstein as Group Chief Operating Officer

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Tillo Appoints Jason Silverstein as Group Chief Operating Officer

Tillo | The Payments Association

Tillo, the leading rewards and incentives platform and global gift card network, is thrilled to announce the appointment of Jason Silverstein as its new Group Chief Operating Officer (COO).

Tillo, the leading rewards and incentives platform and global gift card network, is thrilled to announce the appointment of Jason Silverstein as its new Group Chief Operating Officer (COO).

Jason brings over 25 years of executive experience to Tillo, with a proven track record of leading high-growth companies through transformation and rapid scale up. Most recently, he played a central role in Tango’s evolution, first as COO and then President, where he helped drive the company’s global expansion into 80+ countries, redefined its revenue model from sales-led to product-led growth, and delivered record-breaking financial performance. His leadership ultimately helped steer Tango through its landmark acquisition by Blackhawk Network.

“I’m incredibly excited and honored to join Tillo at such a pivotal moment. Tillo’s innovative approach, global vision, and customer-first mindset are exactly what reward and incentive ecosystem needs.”

Read More: SalesTechStar Interview with Hayden Stafford, President & Chief Revenue Officer at Seismic

Jason Silverstein comments: “I’m incredibly excited and honored to join Tillo at such a pivotal moment. Tillo’s innovative approach, global vision, and customer-first mindset are exactly what reward and incentive ecosystem needs. I’m looking forward to partnering with Alex and our leadership team to help scale the business and unlock even more value for customers around the world.”

Jason’s appointment reinforces Tillo’s ambition in the North American market and beyond, following recent milestones including the launch of the marketing leading StoreFront, the acquisition of Jigsaw Business Solutions, and a new growth partnership with private equity firm Tenzing.

Read More: How Have Investment Patterns in SalesTech Changed in 2025?

“Bringing Jason on board is a huge moment for Tillo,” said Alex Preece, CEO and Co-Founder of Tillo. “He’s been at the heart of one of the biggest success stories in our space, and his operational expertise, strategic thinking, and cultural values make him a perfect fit. As we double down on our US growth and global vision, I have no doubt Jason will help accelerate our impact and build on the momentum we’ve worked so hard to create.”

Tillo makes gift cards, rewards, and incentives simple, efficient, and profitable. Tillo is challenging the market with a best-in-class, plug-and-go API that offers businesses seamless access to 3,000+ global brands that their customers and employees love.

As the first global gift card network purpose-built to connect brands and buyers in a single platform, Tillo helps businesses unlock engagement and growth through sustained partnerships, driving loyalty, expanding reach, and boosting revenue.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Flexera Appoints Mike Jerich to President to Capitalize on Next Wave of Company Growth

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Flexera Appoints Mike Jerich to President to Capitalize on Next Wave of Company Growth

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Momentum accelerates series of executive hires, acquisitions and product innovations

Flexera, the global leader in technology spend and risk management, announced the appointment of Mike Jerich as President. Jim Ryan will remain CEO. This leadership appointment comes at a time of continued growth and momentum across Flexera’s product portfolio and customer base.

Jerich brings over 25 years of experience in the enterprise technology sector, with a proven track record of driving operational excellence, scaling global teams, and ensuring customer retention. Most recently, he served as Chief Executive Officer at HungerRush, where he was instrumental in helping hone their strategic framework as a leading provider of restaurant technology solutions. Jerich also previously held senior leadership positions at ServiceMax (now PTC), FinancialForce, IPC Systems, IntelePeer and Level 3 Communications.

Read More: SalesTechStar Interview with Ari Widlansky, Managing Director and COO – US for Esker

“I’m honored to join Flexera at such a pivotal moment,” said Jerich. “With a powerful platform for FinOps, ITAM and SaaS management, we are uniquely positioned to help organizations gain visibility and insight over their technology spend and risk, regardless of the type of technology, where it lives or who owns it. I look forward to working with our talented team to accelerate innovation, strengthen our partner relationships and drive customer value.”

As President, Jerich will be responsible for overseeing day-to-day operations, executing the company’s strategic vision, and expanding its global presence across ITAM, FinOps and SaaS Management.

“Mike is a thoughtful, strategic technology leader with the vision, energy, and a strong operational discipline needed to drive consistent growth while we scale into our next phase,” said Jim Ryan, CEO of Flexera. “His appointment marks a new chapter in our journey—one that’s focused on impact, innovation, and capitalizing on momentum.”

Read More: The Future of Sales Leadership: How to Adapt and Thrive in a Changing Market

The announcement follows a series of recent milestones for Flexera, including:

  • Record company growth in 2024, driven by increasing customer and partner demands to optimize IT spend, mitigate increasing risk and rationalize complexity
  • The acquisition of Spot, bolstering the Flexera FinOps portfolio with AI-enabled Kubernetes cost management and commitment management provided by the Eco, Ocean, Elastigroup and CloudCheckr products; this comes one year after the acquisition of Snow Software
  • The launch of its Cloud License Management capability, empowering FinOps and ITAM teams to optimize software running in the cloud and drive impactful cost savings
  • Flexera executive team additions of experienced, results-driven leaders including Greg Petraetis as Chief Revenue Officer (formerly of SAP and Employ) and Leslie Alore as Senior Vice President of Marketing (formerly of Ivanti and Iron Mountain)

As organizations navigate increasing financial pressure and volatile global market conditions, Flexera continues to deliver actionable insight at the intersection of ITAM, FinOps and SaaS management for hybrid IT environments.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Smarter Technologies Launches the Industry’s First AI-Powered Revenue Management Automation and Insights Platform

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Smarter Technologies Launches the Industry’s First AI-Powered Revenue Management Automation and Insights Platform

Smarter Technologies Launches the Industry's First AI-Powered Revenue Management Automation and Insights Platform

New company to create the industry’s first flexible platform to automate hospital and health systems’ administrative workflows and strengthen financial performance

Smarter Technologies, the automation and insights platform for healthcare efficiency, announced the launch of the industry’s first AI-powered revenue management platform that helps hospitals and health systems optimize administrative workflows and strengthen financial performance. The platform brings together Access Healthcare, SmarterDx and Thoughtful.ai, three companies that recently received strategic growth investments from New Mountain Capital, LLC (“New Mountain Capital”), a leading growth investment firm with more than $55 billion in assets under management. Access Healthcare is the leading revenue cycle management (RCM) operations and services company that partners with many of the largest U.S.-based healthcare organizations. SmarterDx is the leading provider of proprietary clinical AI for revenue integrity and Thoughtful.ai is the leading AI-powered business and revenue cycle automation platform.

“…helps our clients address the billions in annual administrative inefficiencies in healthcare, giving them more time and resources to focus on improving care for patients.”

All together, Smarter Technologies will now have more than 27,000 employees and 24 global service centers serving more than 200 clients, and over 60 hospitals and health systems. Smarter Technologies supports more than 500,000 providers, processes more than 400 million transactions and manages over $200 billion in combined revenue annually.

A McKinsey study found that hospitals and health systems spend over $250 billion annually on costs associated with billing and collections, involving significant errors and inefficiencies. An American Hospital Association survey found that 50% of hospitals and health systems reported having more than $100 million in accounts receivable for claims that were older than six months. The time taken by commercial payers to process and pay hospital claims from the date of submission has increased by almost 20%.

Smarter Technologies is the first major company to address these growing inefficiencies by applying a new modular platform that combines agentic AI agents with scaled human-in-loop delivery capabilities and clinically driven billing algorithms in order to optimize and automate revenue management workflows across healthcare organizations’ operations. Smarter Technologies is uniquely positioned to rapidly accelerate healthcare organizations’ shift to a more automated, accurate healthcare payment reconciliation model. The company will benefit from SmarterDx’s and Thoughtful.ai’s revenue integrity and quality platforms and highly accomplished teams of industry leaders, developers, data scientists and AI experts, in addition to Access Healthcare’s leading RCM service capabilities.

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Jeremy Delinsky, former CTO of athenahealth, founding COO of Devoted Health and Executive Advisor at New Mountain Capital, will serve as CEO of Smarter Technologies.

“We recognize that healthcare provider organizations are confronted with growing administrative and operational challenges, and they need a new kind of flexible revenue management platform that brings together the most proven AI technologies with the lowest cost to serve, highest quality global operations platform at scale,” said Delinsky. “Smarter Technologies addresses this need by providing a cost-effective Services as Software offering that helps our clients address the billions in annual administrative inefficiencies in healthcare, giving them more time and resources to focus on improving care for patients.”

The combined company’s accomplished team of industry leaders and operators, developers, data scientists and AI experts will look to streamline provider operations by focusing on modular solutions that reduce cost-to-collect, and drive operational efficiency and scale to deliver ROI from day one for clients. Smarter Technologies’ initial core offerings and platforms include:

Smarter Technologies Offerings:

Smarteraccess: modular RCM service designed for hospitals, health systems and industry partners, combining proprietary virtual agents augmented with leading human operators to manage the complexity of healthcare. With AI that continuously learns and adapts, Smarteraccess delivers higher quality, faster outcomes across the entire RCM workflow leveraging our Nebula, Overwatch, and Spotlight Platforms with no software to install or staff training, client teams can begin with one workflow or dozens to meet organizational needs.

SmarterDx: an advanced insights engine that uses proprietary agentic AI, machine learning, and over 2,200 custom algorithms to surface new revenue and quality opportunities. It transforms complex clinical data into fully attributable, actionable insights—enabling more accurate documentation and coding while freeing providers to focus on care, not paperwork. SmarterDx delivers an average of $2 million in net new annual revenue per 10,000 patient discharges for clients, providing a day one, 5:1 ROI to over 40 leading health systems spanning 180 hospital sites leveraging the clinical AI offering.

Thoughtful.ai: provides organizations with select complex medical billing specialties with a comprehensive and flexible SaaS RCM solution—leverages proprietary agentic agents, natural language processing (NLP), optical character recognition (OCR) and machine learning (ML) as well as advanced AI that adapts and learns from each interaction, to address all key RCM functions of a provider organization.

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Smarter Technologies Platforms:

Nebula: Agentic AI Platform for Workflow Automation

A first-of-its-kind agentic AI platform specifically designed for the complexity of RCM, Nebula deploys and trains purpose-built virtual agents that can automate the resolution of up to 70% of revenue cycle tasks. AI reasoning is grounded in deterministic workflows that model an organization’s policies and procedures to ensure quality, compliance, and the ability to adjust on the fly to unexpected payer responses. These virtual agents are customized to customer workflow standards but also benefit from learnings across the entire network of virtual workers performing tasks within the same payer systems and RCM software platforms. Backlogs never develop even if volumes spike, because parallelized agents provide unlimited throughput capacity.

Overwatch: Highest Quality, Lowest Cost-to-Serve Global Workforce Platform

The industry’s most efficient and scalable global RCM operations model. Overwatch helps healthcare organizations reduce costs, boost operational efficiency, and improve the patient experience. Today, Overwatch supports over 130 clients, 500,000 providers, and processes over 400 million transactions representing over $120 billion in managed revenue annually. All work is 100% quality assured against customer workflow specifications, eliminating patient friction and lost collections, while allowing for quality guarantees of 99%.

Spotlight: AI-powered Clinical Insights and Algorithms

Spotlight is a machine learning platform that is purpose built for the complexity of healthcare payment systems, which are increasingly using clinical data to augment adjudication of claims payments. Models are assessed and refined by a team of clinical experts for accuracy and effectiveness and are constantly deployed to the existing platform. While focusing initially on pre-bill opportunities within CDI, Spotlight can be deployed against any stage of the revenue cycle to optimize collections.

“Under a unified brand and leadership team, Smarter Technologies will leverage both human-in-the-loop administrative and clinical AI technologies combined with scaled global business process operational capabilities into one platform that automates hospitals’ existing revenue management workflows and delivers immediate ROI,” said Matt Holt, Managing Director and President, Private Equity, at New Mountain Capital. “Smarter Technologies represents New Mountain Capital’s latest major platform company focused on radical modernization of the U.S. healthcare sector leveraging modern digital tools and data, at scale.”

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