A global study of contact center leaders explores the role of artificial intelligence in activating the agent of the future Calabrio, the workforce performance company, has released its annual analysis of the contact center market, the State of the Contact
o9 Solutions, a leading enterprise AI software platform provider for transforming planning and decision-making, announced that WS Audiology has selected the o9 Digital Brain platform to enhance its supply chain planning capabilities and continue its digital transformation journey. WS Audiology
nShift releases new guide on delivering ecommerce success Failing to stress-test infrastructure is preventing many online and omnichannel retailers from making the most of Black Friday. nShift, the global leader in delivery management, has released a new guide exploring how to deliver Black-Friday success.
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