There’s a good reason why average handle time (AHT) is a top KPI for contact centers: shorter call times show respect for the customer’s time and give agents more bandwidth for additional calls. But for many customers, this metric doesn’t
Coined the “Trust Premium,” the report shows consumers are willing to spend 46% more with retailers they trust Forter, the Trust Platform for digital commerce, published the 2023 Trust Premium Report which explores the relationship between consumer shopping habits and brand
Celigo, the leading integration platform as a service (iPaaS) that serves both IT and business users, today named GoLive Experts (GLE) as a Platinum Partner. This recognizes GLE’s expertise in using Celigo to help UK firms in retail, eTail, and
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