Talkdesk, the cloud contact center for innovative enterprises, announced it is a Leader in The Forrester Wave™: Contact-Center-as-a-Service (CCaaS) Providers, Q3 2020, published by Forrester Research. The Forrester Wave is a data-driven evaluation of software, hardware and services markets, used to inform buying decisions. For this report, the Forrester Wave identifies and evaluates the 10 most significant CCaaS providers. Vendors are scored on current offering, strategy and market presence.
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.@Talkdesk makes waves with Talkdesk CX Cloud. Named a Leader by independent research firm for #CCaaS earning highest possible scores in multiple categories. https://bit.ly/34z2Zs1
Talkdesk receives the highest possible score in 12 criteria including Product Vision, Execution Roadmap, Customer Success, Application Store, Support for Self-Service Capabilities, Omnichannel Agent Desktop, Agent Virtual Assistant, and Breadth of CRM Integration Capabilities.
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Additionally, The Forrester Wave states key strengths of Talkdesk CX Cloud™ include a “very streamlined user interface, for all roles in the contact center, proven scale based on recent wins, support for a wide range of cloud platforms (AWS, Google Cloud, and Microsoft Azure), and an impressive rapid addition of functions, including native WFO. Its app store [Talkdesk AppConnect] is among the industry’s best, and it has good chatbot integration capabilities. Guardian ensures agents’ logins are validated and secure – a unique and well-timed capability for the COVID-19 pandemic.”
“Talkdesk has quickly built a reputation as a leading-edge provider of reliable cloud contact center solutions through a rapid pace of innovation and we are thrilled to be recognized as a Leader in The Forrester Wave,” said Tiago Paiva, chief executive officer, Talkdesk. “Customer service is on the precipice of a major transformation and, as an industry leader, we empower our customers with the latest technology and make customer experience a competitive advantage.”
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