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Bright Pattern Partners with OmniSphere360 to Deliver AI-Powered Omnichannel Customer Engagement Solutions

Bright Pattern, a recognized leader in AI-powered omnichannel contact center software, and OmniSphere360, a dynamic provider of unified communication and customer experience solutions, announced a new partnership.

Businesses in the USA and Canada will benefit from enhanced efficiency, improved customer satisfaction, and the ability to stay ahead in an increasingly competitive market.”— Pete Loukoumidis, Director of Technology, OmniSphere360

This partnership will combine the strengths of Bright Pattern’s AI-powered contact center capabilities with OmniSphere360’s communications solutions to deliver exceptional and AI-enhanced customer journeys.

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By integrating Bright Pattern’s AI-powered omnichannel software into their offerings, Omnisphere360 will empower their clients with a rich set of capabilities, including:

-AI-Powered Customer Engagement: Deliver leading edge capabilities such as AI virtual agents for self-service, real-time agent assistance, discovery of customer intentions, and advanced interaction analytics to anticipate customer needs.
-True Omnichannel Solution: Effortlessly manage interactions across voice, email, chat, SMS, social media, video, and more – ensuring every customer enjoys a consistent, connected journey.
-Rapid, Streamlined Deployment: Bright Pattern’s 100% native design, combined with Omnisphere360’s expertise in solution implementation and support, offer industry leading speed-of-deployment and unparalleled ease-of-use.

This exciting partnership unites Bright Pattern’s award-winning, next generation contact center technology with Omnisphere360’s commitment to deploy comprehensive communication solutions.

“We recognized that we share a vision with Bright Pattern, to empower businesses to create exceptional, respectful, and human-centered customer experiences,” said Pete Loukoumidis, Director of Technology, OmniSphere360. “Businesses in the USA and Canada will benefit from enhanced efficiency, improved customer satisfaction, and the ability to stay ahead in an increasingly competitive market.”

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“Omnisphere360’s dedication to customer success and their deep understanding of the communication landscape make them an ideal partner for Bright Pattern,” said Michael McCloskey, CEO of Bright Pattern. “Together, we will provide businesses with superior AI capabilities, so they can deliver truly exceptional experiences to their customers.”

About Bright Pattern

Founded by pioneers in the contact center industry, Bright Pattern delivers a natively built, all-in-one AI-powered omnichannel contact center platform including automatic call distribution (ACD) capabilities, an advanced AI suite and workforce management (WFM).

Recognized as the fastest time-to-implement and lowest-cost-to-deploy, Bright Pattern delivers unmatched time-to-value.

Serving over 500 customers across 30 countries, Bright Pattern’s cloud-native platform offers customers their deployment choice — whether in the cloud, on-premises, or in private cloud environments.

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RecVue Expands Leadership Team to Drive Modern Revenue Operations for High-Growth Enterprises

New CRO, VP of Marketing and Board Advisor Join to Accelerate Innovation and Growth

RecVue, the leading enterprise revenue management platform, announces the addition of two key executive hires and one board advisor to accelerate innovation and meet the surging demand for optimized revenue lifecycles.

RecVue is entering a critical stage of go-to-market expansion to help global enterprises modernize their revenue infrastructure without a costly overhaul of existing ERP or financial systems.

From quote to cash to close, enterprise revenue is growing increasingly complex, and legacy systems can’t keep up. Multiple custom systems and manual processes can lead to revenue leakage, compliance risk, and stalled growth. RecVue is entering a critical stage of go-to-market expansion to help global enterprises modernize their revenue infrastructure without a costly overhaul of existing ERP or financial systems.

Read More: SalesTechStar Interview with Hayden Stafford, President & Chief Revenue Officer at Seismic

“In today’s volatile economic climate, enterprises are under pressure to extract more value, visibility, and automation from their revenue operations,” said Nishant Nair, Founder and CEO of RecVue. “Steve, Edward, and Sam bring exceptional track records in scaling high-growth companies and leading transformation at the enterprise level. We’re excited to welcome them as we expand our platform and market impact.”

  • Steve Moroski joins as Chief Revenue Officer to plan and optimize RecVue’s revenue-generating strategies. With more than two decades of experience at brands that include Oracle, Salesforce, and other high-growth companies, Steve has successfully driven revenue from startup stages to $500M+.
  • Edward Brice joins as Vice President of Marketing to shape RecVue’s brand evolution and drive growth. He has over three decades of experience scaling enterprise software brands, including Sony, SAP, and multiple cybersecurity and FinTech scaleups.
  • Sam Balaji joins as a Board Advisor. He is a seasoned leader with three decades of scaling technology businesses, advising Fortune 500 CXOs, driving M&A, and developing leadership teams across global markets. Twice, he has been recognized among the Top 50 Consulting CEOs.

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New Outreach Innovations Enable Revenue Teams to Leverage AI Agents and Build for the Future

Delivers Compelling Opportunities to Consolidate Tech Across Sales Engagement, Conversation Intelligence, and Forecasting

Outreach, the AI Sales Execution Platform built for intelligent revenue workflows, announced new innovations and enhancements to its AI Revenue Agents as part of its quarterly release.

Outreach updated its AI Revenue Agents to further supercharge revenue teams by targeting ideal prospects and customers with hyper-personalized engagement across every motion – from outbound prospecting, inbound lead follow-ups to renewals, expansions, and event promotions.

The AI Revenue Agent enhancements harness the underlying power of Outreach’s Data Cloud to provide revenue leaders with data and AI-driven insights to optimize productivity and pipeline across the entire revenue cycle. These insights come from first- and third-party data from Outreach and its data partners.

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“Modern revenue organizations require AI and automation across workflows to have visibility into their pipeline and to accurately forecast,” said Nithya Lakshmanan, SVP of Product at Outreach. “We’ve heard from customers that they want to consolidate their tech stacks and break down silos to work in one platform. With continuous innovations to meet customers where they’re at and support their future goals, Outreach is the place to do that.”

In addition to the AI Revenue Agents, Outreach has released new features in conversational intelligence, sales engagement, account management, and forecasting workflows, providing a compelling opportunity for organizations to consider consolidating their tech stack to one platform.

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Expanded forecast and reporting insights for leaders

  • Outreach now integrates seamlessly with Microsoft Dynamics for Forecasting, and new forecast trend visualizations enable leaders to meet targets consistently.
  • Enhanced reporting layouts and custom filters allow managers to monitor team and business performance with precision.

Accurate and timely insights from meetings

  • Smart topics quickly track product and competitor mentions in conversations, surfacing critical insights.
  • All Outreach Voice users now get insights on trending topics and buyer sentiment, summaries, talk times and more to move conversations forward.
  • AI-generated meeting and call summaries, and meeting attendee details are synced to CRM, ensuring nothing falls through the cracks.

Improved account visibility and seller productivity

  • Sellers gain more visibility with enhanced engagement timeline and updated activity feed with meeting details in their account views.
  • New tile layout formats and update tracking for account plans make it easy for sellers to identify where to focus in the book of business.
  • Reps can quickly prioritize inbound calls with integrated call waiting and call forwarding.

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CallRail Announces Integration With RingCentral for Small Businesses

Integration provides businesses unprecedented ability to optimize conversations with leads.

CallRail, the lead engagement platform, announced a new integration with RingCentral, a global leader in AI-powered business communications, that empowers SMBs with enterprise-grade communication intelligence. Leveraging both companies’ expertise, the integration gives small businesses the power to have smarter conversations with unprecedented insights into marketing campaign performance and lead sources.

“We’re thrilled to partner with RingCentral on this integration and connect our customers with their globally trusted business communications platform. RingCentral’s gold standard reliability and rich communication features complement our real-time lead attribution capabilities, creating a powerful integrated solution,” said Marc Ginsberg, CEO at CallRail. “Together, we’re empowering SMBs to maximize their marketing investments while delivering exceptional customer experiences through seamless communication workflows.”

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Personalized conversations are critical to business success as 71% of consumers expect companies to deliver personalized interactions. Rich insights into the journey of a lead calling a business are available in CallRail, and with this integration, are now available directly in RingCentral. For SMBs, having immediate visibility into marketing sources would allow them to provide better customer service and have more personalized conversations. By integrating lead intelligence into business communications, businesses have a wealth of information to provide a tailored experience from the moment the phone rings.

Key benefits include:

  • Improved attribution and call context. Agents will have more informed conversations from the start with real-time intelligence to the lead’s campaign or attribution source, so you know if they’re responding to a Google Ad, direct mailer or the pricing page on your website.
  • Insights and optimizations based on all call data in a single location. Today, CallRail users are able to see lead intelligence from inbound calls. With this integration, mutual customers will have visibility to the full lead journey, including inbound and outbound calls, in a single timeline so they can understand and optimize each interaction.
  • Drive more leads to your RingCentral number. CallRail provides data driven insights into what makes a RingCentral phone ring. With this information, businesses can focus their marketing investment and efforts on the campaigns, keywords, messaging, web pages and geographies that drive the most volume.

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“With CallRail’s expertise in lead engagement, we can help customers better understand what is making their RingCentral phone ring,” said Akshay Srivastava, EVP & GM of Go-to-Market at RingCentral. “With this intelligence, our shared customers can not only confidently manage all customer communications in one place, they can also optimize their marketing investment and close more leads, accelerating business outcomes.”

“Our appointment centers, which use RingCentral phones, play a pivotal role in the leads process. Our customer services reps are on the frontlines powering those initial interactions with our business, helping to not only schedule appointments but also ensure that every lead is being captured,” shared Audrey Sommer at Lake Washington Windows & Doors. “For non-marketers, attributing leads can be difficult and add extra work to their plate. However, the integration with CallRail equips our customer service reps with the insights necessary to accurately attribute each lead while alleviating any additional work, making their job easier while simultaneously offering the ability to capture critical data that can help us convert leads into customers.”

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Lineaje Survey Exposes Gap Between Software Supply Chain Security Confidence and Actual Readiness

The new research, conducted at RSA Conference 2025, reveals uncertainty, complexity, blind spots, and a readiness for impactful AI adoption in securing software supply chains

Minset Raises Funding to Scale AI Agent That Solves For Healthcare’s $400B Revenue Cycle Problem

HealthX Ventures backs Minset’s intelligent agent, Mia, to automate claims, denials, and payments across the revenue cycle.

Minset, the company behind the first multi-skilled agentic AI platform purpose-built for healthcare revenue cycle management, announced a seed funding round led by HealthX Ventures, a leading digital health venture firm. The funding will accelerate product development and scale go-to-market efforts as Minset expands its platform to more healthcare organizations worldwide.

As part of this next phase of growth, Minset also announced the appointment of Mike Luessi to lead Growth & Operations. Luessi joins CEO Trey McMillian and CTO Matt Scott, bringing more than 20 years of experience building and scaling high-growth companies. This rounds out an experienced leadership team with deep expertise at the intersection of AI R&D, and scaling complex platforms in healthcare and enterprise technology.

“The investment from HealthX and the addition of Mike to our team accelerates our mission to fix one of healthcare’s toughest financial challenges: Revenue Cycle Management,” said Trey McMillian, CEO of Minset. “We built Minset to end the chaos, not manage it. Our agentic AI platform doesn’t just track revenue work, it does the work. Mia, our multi-skilled AI agent thinks, reasons, and acts to get healthcare organizations paid.”

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Meet Mia: Multi-Skilled Agentic AI That Gets Healthcare Paid

Minset is pioneering a new category in healthcare operations: the Autonomous Revenue Cycle (ARC). At the heart of the platform is Mia, Minset’s intelligent, multi-skilled agentic AI. Unlike other platforms that rely on a complex mix of orchestrated single-skilled agents and other tools, Mia handles it all. From coding and denials to payments, Mia’s got it – no bots to wrangle nor micromanagement required.

Mia learns, reasons and resolves revenue cycle issues quickly, helping providers prevent denials, recover revenue, and operate at scale. She works 24/7 and continuously evolves to keep up with payer rules, regulatory shifts, and operational complexity.

Helping over 300 healthcare organizations to date, Mia powers three core products: mCoder to automate medical coding, mDenials to manage denials, and m360 for patient engagement (propensity to pay).

From hospitals and clinics trying to get paid for the care they provide, to insurers overwhelmed by administrative burden, Mia brings intelligence, speed, fairness, and transparency to healthcare finance.

“We are thrilled to partner with Minset to create cutting-edge AI technology to transform healthcare operations,” said Jan Grimm, CEO of Savista, a leading healthcare revenue cycle management services company. “Our combined expertise will empower healthcare organizations with smarter, faster, and more efficient revenue cycle solutions. By partnering on AI solutions, including AI agents, we are poised to modernize the RCM space, delivering unprecedented value to healthcare providers.”

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HealthX Ventures, known for investing in companies modernizing healthcare infrastructure, sees Minset as a step-change in the application of AI to healthcare financial operations.

“Minset isn’t automation, it’s autonomy,” said Kristi Ebong, Partner at HealthX Ventures. “This is the first platform we’ve seen that truly replaces the manual work of the revenue cycle, without requiring providers to rip and replace their core systems. The team is solving a real problem with real AI, and the traction speaks for itself.”

“Traditional systems have hit their ceiling. Minset gives healthcare a new ceiling—or better yet, removes it. It delivers clarity where there was chaos, and outcomes where there were only excuses. They’re building what could become the most important financial infrastructure company in healthcare,” said Ebong.

The Minset Platform integrates seamlessly with major EHR and claim workflow systems, replacing spreadsheets, queues, and legacy processes, with a multi-skilled AI agent who’s always on, always improving, and always delivering outcomes.

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Snappy Unveils Enterprise API Suite to Power Growth, Retention, and Engagement Through Strategic Gifting at Every Stage of the Customer and Employee Journey

Transform moments into growth-driving opportunities, now embedded into any website, app, or platform

Snappy, the all-in-one gifting platform trusted by more than half of Fortune 100 companies, announced the launch of Snappy’s API Suite, a secure, enterprise-grade solution that allows organizations to embed customized gifting experiences for customers, employees, prospects, and more directly into their apps, websites, and platforms.

With the release of its API Suite, Snappy is unlocking a new level of flexibility, automation, and brand control for partners looking to create meaningful moments across the customer, employee, and prospect lifecycle. Whether acquiring new customers through incentives, celebrating customer milestones, rewarding referrals, or driving engagement, Snappy’s API Suite empowers organizations to trigger and automate gifting at scale while maintaining a deeply personal experience that will leave a lasting impact.

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Snappy’s API Suite empowers developers to browse, preview, send, customize, and claim gifts, all within their websites, apps, and platforms. It offers full control over the gifting experience, enabling teams to build personalized, automated journeys that align with their brand and business goals. Built on secure, token-based authentication and backed by robust documentation, the suite includes a sandbox environment for easy testing and integration. Developers can get started today.

Additionally, Snappy’s Enterprise API Suite enables companies to build gifting into their platforms, which extends their core product offerings while unlocking new revenue streams. Whether powering recognition tools, marketing systems, or customer engagement platforms, companies can embed Snappy to drive deeper value for their users and differentiate their offerings with on-brand appreciation.

The suite delivers full control over the gifting experience, enabling partners to build personalized, automated journeys that align with their brand and business goals.

“Snappy’s API Suite is the gifting layer of the internet, built to meet the demand for smarter and more integrated solutions,” said Ry Sullivan, Chief Product Officer, Snappy. “With the launch of our new website tailored to organizations looking to gift employees, customers, and prospects, we’re making it easier than ever to find the right solution, whether through our platform or our APIs. This launch empowers companies to create campaigns that drive behavior change and business impact.”

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Snappy’s API Suite allows partners to:

  • Embed gifting into any app, website, or platform, fully embedded and seamlessly automated
  • Trigger gifts automatically based on actions, events, or workflows
  • Customize gift journeys with branded visuals, curated options, and personalized messaging
  • Streamline operations with automation and simplified logistics. No shipping info required.
  • Track and measure performance through clean, campaign-level reporting and analytics

“Gifting is more than a transaction. It’s a chance to spark emotion and create lasting connections,” said Hani Goldstein, CEO and Co-Founder of Snappy. “Our API Suite puts that emotional connection into the hands of every organization, combining emotional resonance with the scale and efficiency needed to drive real growth.”

Built for security, scale, and performance, Snappy APIs support a wide range of use cases, from HR teams rewarding employee performance to customer success teams celebrating onboarding and renewal milestones to marketing teams incentivizing key actions across the funnel.

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LexCheck 3.0 Delivers Unmatched AI Redlining Power

LexCheck, the leading provider of AI-powered contract review solutions, announced the launch of LexCheck 3.0, the most advanced and comprehensive AI contract review and redlining tool on the market. “Following the success of January’s Insights release, LexCheck 3.0 represents a significant leap forward in redline accuracy, ease-of-use, and enterprise-grade scalability – setting a new industry benchmark,” said Gary Sangha, CEO of LexCheck.

LexCheck 3.0 represents a significant leap forward in redline accuracy, ease-of-use, and enterprise-grade scalability.

Designed to be intuitive, powerful, and lightning-fast, LexCheck 3.0 delivers you precise guidance and redlines directly within Microsoft Word, requiring no changes to your existing workflows. What makes LexCheck 3.0 a true game-changer and superior to any other AI contract review tool is its unmatched ability to deliver precise, context-aware redlines by learning from your past negotiations, adapting to organization-wide preferences, and performing reliably across all contract types, from NDAs to complex commercial agreements.

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LexCheck 3.0 automatically creates review guidelines based on your actual historical redlines and applies edits to ensure playbook compliance. Leveraging LexCheck’s existing capabilities, LexCheck can also flag deviations from your preferred language, even when those deviations weren’t previously marked. Additionally, LexCheck 3.0’s precedent checker will review counterparty positions against precedents to show whether similar terms have been accepted in the past.

Most importantly, LexCheck 3.0 isn’t just built for routine or low-risk agreements. It’s optimized to handle your high-value, high-complexity contracts – including MSAs, SaaS agreements, construction agreements and stock purchase agreements – with accuracy and depth that far surpasses what other tools can offer. Whether reviewing ten contracts or ten thousand, LexCheck 3.0 scales effortlessly across teams and workflows.

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With LexCheck 3.0, what’s possible in contract review has been redefined: smarter guidance, faster workflows, and legal precision, all powered by AI.

LexCheck is the leading provider of AI-powered contract review and negotiation software, trusted by legal and procurement teams worldwide. By combining generative AI with a customizable framework, LexCheck delivers a fast, smart, and precise contract analysis solution.

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Algonomy Unveils Trio of AI-Powered Innovations to Revolutionize Digital Commerce

Algonomy, the global leader in algorithmic decisioning for retail, announced the launch of three cutting-edge solutions purpose-built to help retailers deliver hyper-personalized shopping experiences at scale: Ensemble AI, Social Proof Messaging, and Active Content.

These product innovations represent the next leap forward in retail personalization, merchandising efficiency, and real-time customer engagement.

Ensemble AI redefines styling with a real-time, AI-powered outfitting engine that mimics a personal stylist—automatically creating editorial-style, head-to-toe looks tailored to individual shopper preferences, behavior, and current trends. By dynamically assembling complete, visually stunning outfits at key digital touchpoints, Ensemble AI increases average order value, improves conversion rate, and reduces styling overhead.

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Social Proof Messaging brings credibility and urgency to the shopper journey, enabling brands to embed psychological nudges—like trending tags, low stock indicators, and user popularity signals—throughout the funnel. With game-changing AI-led optimization, the platform automatically tests message variants and displays the best-performing one, maximizing KPIs such as conversion rate, add-to-cart rate, and revenue per visit.

Active Content delivers website-like personalization on email and other marketing channels, boosting engagement, clicks, and conversions. It enables marketers to effortlessly draw from, mash up, and layer data from multiple sources to craft visually compelling marketing campaigns, delivered with open-time personalization. Powered by Generative AI and Algonomy’s advanced decisioning engine, Active Content tailors every message to each individual with precision.

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Together, these new offerings expand Algonomy’s Retail AI portfolio, which already includes market-leading products like Recommend™ (real-time personalized recommendations), multimodal search, Audience Manager, and supply chain optimization tech like Order Right.

“Retail is undergoing a seismic shift—from static experiences to dynamic, real-time engagement across the shopper journey. With Ensemble AI, Social Proof Messaging, and Active Content, we’re giving retailers the tools to operate with precision, creativity, and intelligence at scale—so they can meet every customer with relevance in the moment,” said Mark Buckallew, Chief Product Officer, Algonomy.

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Zilliz Powers AI-Driven Retail Experiences for Global E-Commerce Leaders

Retail giants like Tokopedia, FARFETCH, and Leboncoin turn to Zilliz for faster search, smarter recommendations, and massive infrastructure savings.

Zilliz, creator of the world’s most widely adopted open source vector database, Milvus, announced widespread adoption of its vector database solutions by leading global e-commerce platforms. From visual search and semantic recommendations to real-time inventory matching, retailers using Zilliz Cloud and Milvus report improved customer experiences, faster performance, and infrastructure savings of up to 75%.

“As shoppers increasingly expect instant, intuitive search across massive catalogs, retailers need AI-native infrastructure built for unstructured data,” said Chris Churilo, VP of Marketing at Zilliz. “Our customers are delivering next-generation discovery experiences — powered by vector search — while dramatically reducing cost and complexity.”

Unlocking the Future of Product Discovery

E-commerce platforms implementing open-source Milvus and Zilliz Cloud (a fully managed Milvus service) for vector search are unlocking new capabilities that directly impact their bottom line:

Unlocking the Future of Product Discovery

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Retailers across regions and segments are adopting Zilliz to power high-performance, scalable AI search and recommendation systems. Results include:

  • Up to 40% more accurate product matching using hybrid semantic + keyword search
  • Sub-30ms latency for personalized recommendations — even during traffic spikes
  • 75% infrastructure cost savings by consolidating legacy systems into a single vector database
  • Faster visual and multimodal search, enabling users to upload photos or describe styles and find products instantly

“Zilliz Cloud gave us the speed and scale we needed to power visual search, meeting our sub-200ms latency target and making product discovery seamless for millions of users,” said Yann Lemonnier of Leboncoin.

“Our search is now 10× smarter and more reliable with Milvus,” added Rahul Yadav of Tokopedia, serving 90 million monthly users.

Proven Results Across Global Retailers

E-commerce leaders across AsiaEurope, and North America are reporting breakthrough improvements in performance and efficiency after switching to Zilliz:

  • Leboncoin (France): Built a visual search engine on 80M listings with sub-200ms latency using Zilliz Cloud
  • Tokopedia (Indonesia): Deployed hybrid search (vector + keyword) for 90M monthly users, resulting in 40% more accurate matches
  • VIPSHOP (China): Replaced Elasticsearch-based recommender system with Milvus, achieving 10× faster queries and 30ms response times
  • Beni (US): Scaled to 200M listings and 1M daily updates while cutting infrastructure costs by 75%

These platforms also report simplified architecture, faster deployment of new AI features, and improved reliability during peak traffic periods.

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A New Standard for AI Infrastructure

Zilliz Cloud, a fully managed vector database service, provides retailers with the ability to:

  • Handle billions of unstructured data points with sub-100ms latency
  • Combine semantic and keyword search in a single system
  • Scale seamlessly across regions and traffic volumes
  • Reduce cost and complexity by consolidating infrastructure

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