Two industry powerhouses come together to provide customer service teams with valuable customer insights on a customizable cloud contact center platform Calabrio, the customer…
Read More...

TTEC Holdings, Inc., a leading digital customer experience technology and services company focused on the design, implementation and delivery of transformative solutions for many of the…
Read More...

Avaya Holdings Corp., a global leader in solutions to enhance and simplify communications and collaboration, announced a partnership with Noble Systems to enhance Avaya IX Contact…
Read More...

Provana Acquires TriVium Systems, a Call Recording Solutions Provider, to Further Its Vision of Creating a Robust Ecosystem of Intelligent Solutions Designed to Drive Performance and…
Read More...

Altura, a leading provider of unified communications and network solutions, announced it has joined RingCentral’s award-winning channel partner program. Altura will bring RingCentral’s…
Read More...

Leading Producer and Marketer of Healthy, Convenient and Affordable Food, Nutrition, Specialty Brewed Beverages, Personal Care Products and Cosmetics Upgrades to Cloud-Native Contact…
Read More...

Partnership Provides Fuze-Powered Contact Centers with Professional Automated Voice Recordings That Simplify and Enhance the Customer Experience Fuze, the leading cloud-based…
Read More...

Combination of Voicefoundry’s Deep Customer Journey Design Expertise with Cyara’s Testing and Assurance Capabilities Ensures Smooth Migration and Optimum CX Design Cyara, the leading…
Read More...

The cloud has become the preferred delivery model for contact center solutions. Companies large and small are taking advantage of the market-changing innovation and automation that the…
Read More...

Inbound Authentication Pro Combines Industry-Leading Technologies into a Single, Flexible Solution Neustar, Inc., a global information services company and leader in identity…
Read More...