Businesses are grappling with increasing economic and competitive pressures, which has forced them to re-evaluate technology investments and even cut back on spend. Often, customer service and contact centers are two of the first areas impacted. But is that really
New Survey from Coresight Research and Obsess Reveals Immersive Experiences Featuring AI, Virtual Stores and Try-On Rank as Retailers’ Third-Highest Overall Investment Priority Fifty-five percent of US brands and retailers across categories say they will “definitely” increase their investment in
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