Foundever, a global leader in the customer experience (CX) industry, has announced a new strategic partnership with Zenarate, the leading AI Simulation Training solution for customer-facing agents, in which the two organizations seek to leverage state-of-the-art technology to transform employee
The job of a salesperson is one of the toughest, as sales itself is an extremely hard process. With multiple metrics to track and targets to meet, sales teams are always under pressure and would do well to have some
Industry veteran throws down the gauntlet to high tech firms that have lost their way when it comes to delivering genuine – and excellent – customer service from beginning to end Next DLP, a leader in insider risk and data
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