Lisa Beaudoin, Co-Founder and Chief Customer Officer, Brightspot discusses the growing importance and benefits of headless CMS platforms for sales and marketing teams while taking us…
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CallMiner’s Rich Conversational Insights and Emotional Assessment Capabilities Improve Social, Personality and Behavioural Modeling within Genii Analytics Products…
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Deeper integration of CRM and contact center tools enables highly customized interactions, streamlines contact center operations and boosts efficiency Combines the power of…
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Eighty-eight percent of service professionals report that the pandemic exposed technology gaps in their jobs New Service Cloud innovations give organizations the technology they need…
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The new technology provides real-time coaching, developed from years of empathy-based research, to enable customer care teams to handle the most challenging chat conversations Loris,…
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Avaya and RingCentral today announced global expansion and new features for Avaya Cloud Office™ by RingCentral® as customer adoption continues to grow. Now available in 13 countries1, …
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Allconnect, a leader in sales, marketing and digital solutions for utility companies, received a customer satisfaction score of 86 in 2020 as measured by the American Customer…
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Irrespective of the size of the business, a sales team should always have the right sales qualities and tools to bond with their customers. Customer connection is one of the crucial…
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New Vonage Contact Center features also include AI-powered virtual assistant, enhanced omnichannel capabilities and deep analytics to improve customer engagement Vonage, a global…
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TeamViewer, a leading global provider of secure remote connectivity solutions and workplace digitalization technology, today announced the launch of TeamViewer Engage. The customer…
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