The analyst report stated that by embracing artificial intelligence, machine learning, and cloud computing, NICE Actimize continuously developed new features and functionalities for…
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Semcasting, creators of the patented IP, location and device-targeting Smart Zones® technology, today announced its AudienceDesigner (ADS) platform was named a key partner for…
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Sontiq, a portfolio company of The Wicks Group of Companies, LLC (“Wicks”) and the leader in Intelligent Identity Security, today announced the signing of a definitive agreement to…
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Kensho Technology's newly released transcription service, Scribe, unlocks valuable but hard-to-find information in audio files by making near-perfect transcription of business and…
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Comprehensive survey explores how businesses are preparing for industry changes ahead Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company,…
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Amazon Connect Wisdom provides contact center agents with the information they need to solve issues in real-time Amazon Connect Customer Profiles gives agents a unified…
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Nielsen (NLSN) today unveiled its ID resolution system that will underpin its audience and outcomes measurement products in a cookieless world to support cross-media, including digital.…
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Cooler Screens and Microsoft Corp. announced a multi-year collaboration focused on bringing an immersive digital experience to brick-and-mortar retail environments. Through the…
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CXone Performance Analytics integrates with Salesforce Einstein to improve agent performance and customer experience NICE inContact, a NICE business (Nasdaq: NICE), …
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Alorica Inc., a leading global customer experience solutions provider, has announced the expansion of its digital support offerings to meet surging client demand. As the world adjusts…
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