Customer Engagement Hubs, Customer Service Analytics, Voice of the Customer, Chatbots and Virtual Customer Assistants are Gaining Significant Attention in Optimizing the Service…
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Major Retailer Deploys Bright Pattern Contact Center and Everise AI and Conversational IVR To Resolve Contact Center Issues Resulting From the COVID-19 Pandemic Bright Pattern, a…
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Apartment management companies can now respond instantly to customer inquiries with RENTCafé® Chat IQ. The innovative chatbot developed by Yardi® uses a combination of artificial…
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In order for sales teams to function seamlessly during this social distancing phase, the right outbound strategies and technologies will have to complement each other to support…
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Genesys, the global leader in cloud customer experience and contact center solutions, announced the winners of its 15th annual Customer Innovation Awards recognizing industry…
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Keona Health Inc. (“Keona” or “the Company”), the Contact Center CRM and Patient Access Platform of choice, today announced that Assistance Services Group, a Sykes Company, experienced…
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Applied Information Sciences (AIS) announced it has been awarded the Business Applications – Power Apps and Power Automate 2020 Microsoft Partner of the Year Award. The company was…
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Kustomer, the omnichannel SaaS platform reimagining enterprise customer service to deliver standout experiences, announced new data on the state of the customer service industry which…
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 Intelligent Virtual Agent (IVA) platform provider Inference Solutions has been selected as an Aragon Research Hot Vendor in Conversational AI for 2020. Aragon Research is an …
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Entrepreneur, speaker, investor, and CEO at Behavioral Signals – Rana Gujral joins us in this interview to discuss the growing use and importance of new technologies like Voice and…
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