Closes the year by more than a hundred new clients and lowers the technical and investment barrier to advanced Digital Employees Amelia, an IPsoft Company, the largest independent…
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Hyro, developer of plug-and-play conversational artificial-intelligence (AI) solutions, announced it has begun equipping U.S. hospitals and other medical providers with AI-powered…
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Solvvy, the next-gen chatbot and customer support automation platform, today announced a partnership with Zendesk, Inc. and integration with the Sunshine platform. Solvvy now seamlessly…
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Bright Pattern, leading provider of AI-powered cloud contact center software, recognized by Frost & Sullivan for innovation in Omnichannel, AI, and IT Service Management…
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Combination Will Enable Customers to Deliver New Levels of Intelligent Service and Support Powered by AI, Knowledge, and Automation Serviceaide, Inc., a global provider of intelligent,…
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Seasoned Business Transformation Leader Brings Experience in Infrastructure and Cloud Markets Virtana, the leader in hybrid cloud optimization, AIOps, and performance monitoring for…
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Leading airline improves sales conversions by 50%, gains an all-new window into online customer behaviors and interests with Genesys As passengers scoured Ethiopian Airlines' website…
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Uniphore, an early market leader in the Conversational Service Automation (CSA) space, announced today that it acquired an exclusive third party license for Robotic Process Automation…
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Josh Feast, CEO and Co-Founder, Among 100 Most Intriguing Entrepreneurs at 2020 Builders + Innovators Summit Cogito, a leader in real-time emotional intelligence…
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The global effects of the COVID-19 pandemic have forced contact centers to quickly change the way they operate and sharpened interest in new technologies to address shifts in demand and…
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