Moving global contact center to the cloud to simplify and optimize operations Key element for transformation of the customer service experience KONE, a global leader in the…
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In a year unlike any the cybersecurity industry has seen before, criminals leverage the shift to remote work to develop new, subversive techniques for compromising businesses and…
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Strategic influence of CIOs and CTOs within organizations is growing as companies race to shore up cloud, remote work, and full-stack IT observability capabilities LogicMonitor,…
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New Product Management staff great additions to an already-strong team 3xLOGIC, Inc., a leading provider of integrated, intelligent security solutions, today announced new staff…
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In spite of a highly unusual 2020, the security industry's constant transformation has not stopped. Several significant shifts in the use of technology are even accelerating – for…
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A technology-based industry standard is needed as physical security modernization solutions, driven by COVID-19, are accelerated Physical threats are rising and increasingly…
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EverCommerce, the leading service commerce platform of marketing, business management and customer experience software solutions, today announced the appointment of Alison Forsythe as…
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New offering brings cloud functionality and generative AI to on-premise contact centers Cresta, a leading provider of generative AI for modern contact centers, today announced that it…
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The retail industry has relied on traditional analytics for decades, but the emergence of Artificial Intelligence (AI) and Machine Learning (ML) has revolutionized the way data is…
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Cold Calls are not just about building a relationship with customers, but it is about offering valuable insights to the customers, boosting agent productivity and discovering more…
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