New capabilities, pre-built solutions and cloud-based integrations make it easier to guide agents in real time, setup and customize conversation insights, and drive value beyond…
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Polaris Software, a leading provider of sales and marketing software, announced today that the company has surpassed 1 million users through its global base of over 25,000 customers.…
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NICE announced that Vietnam Prosperity Joint-Stock Commercial Bank (VPBank) has selected NICE Real-Time Authentication (RTA) to enhance call security, prevent fraud and improve customer…
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Concentrix, a leading global provider of customer experience (CX) solutions and technology, announced the launch of VOC Essentials, a rapidly deployable and cost-effective solution that…
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Implementing WhatsApp will improve customer experience for a variety of automotive services Global cloud communications software and services provider IMImobile PLC, announced that…
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Ping Identity, the intelligent identity solution for the enterprise, announced the acquisition of ShoCard, a leader in technology designed to transform the way users manage their…
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 Pegasystems, the software company empowering digital transformation at the world's leading enterprises, today announced Ethical Bias Check, a new capability of Pega Customer Decision…
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Allego, provider of the market-leading learning and readiness platform for sales and other business-critical teams, announced the availability of Call Coaching, a new capability powered…
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iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, announced that it has successfully scaled its work-at-home solution with over 15,000 of…
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Genesys Supports the World's Leading Messaging Services, Including Apple Business Chat Genesys, the global leader in cloud customer experience and contact center solutions, announced…
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