Astute, a leading end-to-end customer engagement platform,  announced the release of Customer Confidence, a new Voice of the Customer (VoC) solution designed to measure customer…
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Honored for Improving Customer Service Technology and Enhancing the Customer Experience Avaya Holdings Corp. a global leader in solutions to enhance and simplify communications and…
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First-Of-Its-Kind Data Provides a New Dimension of Customer Insight Based on Neuroscience and Advanced Behavioral Analytics Neuro-ID, a leading behavioral analytics provider,…
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Dynamic Custom Profiles deliver adaptive, shopper-specific recommendations for e-commerce, enhancing personalization using variables without the need for complex setup…
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Poor customer experiences grow costlier as consumers increasingly cut spending after a bad experience Businesses around the world risk $3.8 trillion in sales due to bad customer…
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Complete Next-Generation Solution Empowers Businesses to Provide Superior Customer Experiences Dialpad, the leading AI-powered communications intelligence platform trusted by…
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To thrive in the dynamic and highly competitive business landscape, it is essential to understand customer behaviour. And that’s where a technique called behaviour analytics steps in.…
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Contact centers can now leverage AI to automate the evaluation of every customer interaction and quickly identify the most common reasons for customer inquiries. Calabrio, the…
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Designed to be intuitive and easy to use, Zenvia's AI combines the best of both worlds: increased productivity gains for companies and enhanced satisfaction for consumers Zenvia Inc.,…
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Keeping customers engaged is one of the most challenging tasks faced by marketers. While there are many methods that can be deployed to enhance the customer retention experience, an…
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