Astute, a leading end-to-end customer engagement platform,  announced the release of Customer Confidence, a new Voice of the Customer (VoC) solution designed to measure customer…
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Honored for Improving Customer Service Technology and Enhancing the Customer Experience Avaya Holdings Corp. a global leader in solutions to enhance and simplify communications and…
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First-Of-Its-Kind Data Provides a New Dimension of Customer Insight Based on Neuroscience and Advanced Behavioral Analytics Neuro-ID, a leading behavioral analytics provider,…
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Contact centers can now leverage AI to automate the evaluation of every customer interaction and quickly identify the most common reasons for customer inquiries. Calabrio, the…
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Designed to be intuitive and easy to use, Zenvia's AI combines the best of both worlds: increased productivity gains for companies and enhanced satisfaction for consumers Zenvia Inc.,…
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Keeping customers engaged is one of the most challenging tasks faced by marketers. While there are many methods that can be deployed to enhance the customer retention experience, an…
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Gladly, a leader in customer service innovation, has announced its groundbreaking unified Customer Service Platform, powered by advanced AI. The platform is set to disrupt the industry…
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New appointment to drive enhanced customer outcomes and build on Exabeam market momentum Exabeam, a global cybersecurity leader that delivers AI-driven security operations,…
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Snowflake enables the travel and hospitality industry to harness the power of the AI Data Cloud to transform operations and deliver exceptional customer experiences Snowflake,…
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Voice AI is transforming how businesses engage with their customers, providing innovative ways to enhance communication and interaction. This technology, powered by artificial…
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