Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has launched Vonage Contact Center (VCC) Intelligent…
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Advanced AI and analytics tools for the contact center and beyondwill debut with demos and keynotes at October 23 virtual Spark event Signet Jewelers, BECU, Frost Bank, and Mr. Cooper…
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New survey finds online marketplaces are essential growth engines to expand customer base, offer new and improved services, and enhance profitability at scale Pax8, the leading cloud…
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Integration of voice data expands visibility into support operations, giving businesses a more complete perspective of customer sentiment and experience. SupportLogic, a leader in…
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The industry’s first enterprise-grade artificial intelligence-powered contact center solution purpose-built for the modern customer experience needs of healthcare insurance providers…
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Snowflake enables the travel and hospitality industry to harness the power of the AI Data Cloud to transform operations and deliver exceptional customer experiences Snowflake,…
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e6data aims to level the playing field for customers by negating the immense pricing power a handful of vendors enjoy due to deep barriers to entry and various new forms of compute…
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In the competitive arena of eCommerce, customer experience stands as the cornerstone of success. It's the decisive factor that differentiates a brand in a crowded marketplace.…
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What would happen if a business had a well designed corporate proposal but an inferior product or service? The likelihood is that they would sell a lot of products or services at the…
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The evolution of automation and artificial intelligence (AI) has transformed the way we interact with digital experiences. These technologies have become integral to delivering seamless…
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