Enterprise software provider attacks a $1.3T customer service dilemma Khoros, a leader in digital customer engagement software, today announced the patent-pending next-gen Khoros…
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Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, has announced the launch of generative AI for Vonage…
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Cognigy, global leader in AI-powered customer service solutions, today announced its advancement to the Elite Tier partnership on the Genesys AppFoundry®, a marketplace of solutions…
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Microsoft Azure customers worldwide now gain access to Hi Auto’s Voice AI Technology to take advantage of the scalability, reliability, and agility of Azure to shape business…
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Leading Conversational AI and Contact Center provider unveils CX and EX event-focused schedule. 3CLogic, the leading Conversational AI and Contact Center solution for customer service…
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AiseraGPT, AI Copilot, and Domain-specific LLMs with strong partner ecosystem are the company's key strengths Aisera, a pioneer of Generative AI solutions, announced that it has been…
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Data Cloud Vector Database will unify all business data, including unstructured data like PDFs, emails, and transcripts, with CRM data to enable grounding of AI prompts and…
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Americans expect AI to usher in 24/7 support, no wait times, and human-free help as an option when preferred More than half of Americans (52.4%) are optimistic about the future of…
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Ushur’s Customer Experience Automation (CXA) platform is now available on the Five9 CX Marketplace, enabling rapid integration with the Five9 Intelligent Cloud Contact Center Ushur,…
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The connection between Generative AI and customer service is becoming more obvious in today's digital landscape. The introduction of advanced AI systems, such as ChatGPT, has spurred…
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