Offers AI Optimization Assessment and AI in the Contact Center Training Course to Empower Contact Centers to Better Serve Customers The International Customer Management…
Read More...

ASAPP contact center AI solutions combine with Genesys Cloud to help companies reduce operational costs, improve agent effectiveness, and provide a better customer experience…
Read More...

New AI-Powered Feature Enhances Acuity Platform, Offering Unprecedented Scale, Speed, and Precision in Quality Assurance TouchPoint One, a pioneer in performance management and…
Read More...

Interactions, a pioneering force in Conversational AI for customer service, launched its AI-powered agent assist solution, Task Orchestration, to transform the customer experience.…
Read More...

New data from Cogito reveals that consumers view personalized offers as the most positive impact of AI on customer service experiences, affirming the contact center’s focus shift…
Read More...

The partnership enables Sharpen to resell Journey's advanced solutions, prioritizing customer security and experience. Journey.ai, Inc., a pioneering cybersecurity software company, is…
Read More...

Despite prevailing perception that AI will make contact center agents obsolete, Cresta report shows they are embracing AI to work faster, boost skills, and elevate job satisfaction…
Read More...

UJET, a leading provider of AI-powered cloud contact center solutions, announced an exclusive partnership model with its Technology Services Distributors (TSDs) - Intelisys, Avant, and…
Read More...

Sharpen, a recognized leader in cloud contact center software, announced a significant advancement in the customer service industry with the launch of their Usable AI™ platform.…
Read More...

ICMI "AI Pulse Check: How Contact Centers Are Really Implementing This Transformative Technology" webinar takes place on June 25 The International Customer Management…
Read More...