dentsu International has appointed Keith Lippiatt as global chief operating officer for its customer experience management (CXM) line of business (LoB). Lippiatt’s role is essential to…
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Fall 2020 product release elevates the Alida platform as the complete solution for improving customer experience Alida (formerly Vision Critical), today delivered its …
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Alida (formerly Vision Critical), creator of the world’s first CXM (customer experience management) and insights platform, and Stratifyd, a data analytics company that uses artificial…
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Alida (formerly Vision Critical) is set to launch Alida CXM in their Fall ‘20 release on October 20, 2020, transforming the Alida platform into the world’s first CXM (Customer…
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Strategic new executive role spearheads growth and development of Merkle’s global Experience and Commerce capabilities Merkle, a leading technology-enabled, data-driven customer…
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CXM Recording & Quality Monitoring, an industry leader in Call Recording & Workforce Optimization solutions announced today the release of CXM Version 6 for the CXM Software…
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 Sprinklr, the world’s leading Customer Experience Management platform (CXM), introduced Sprinklr Sandbox, an isolated environment where organizations can experiment with new features…
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Every brand is challenged with transforming their data into standout customer experiences. Each step of the customer journey demands consistent, continuous and personable interactions…
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In a market swamped with limitless choice, it's no longer enough for a company to rely on USPs or brand recognition. A company must sell an experience. Despite the mounting evidence…
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Cutting-Edge Locus Park Facility in Wilmington, MA., Signals New Era of Robotic Innovation Locus Robotics, the global leader in AI-powered warehouse automation, today marked a dual…
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