Automated quality assurance and agent performance improvement software boosts the quality of sales and service interactions evaluagent, a global leader in contact center quality assurance and performance improvement software, introduced evaluagentCX, an automated agent engagement platform that helps brands boost
Recent acquisition of Makeswift page-building tool enhances Catalyst with captivating storefront experiences and simplified management BigCommerce, a leading Open SaaS ecommerce platform for fast-growing and established B2C and B2B brands, and member of the MACH Alliance, announced the availability of
Report highlights real-time impact of customer journey orchestration through data, AI and CX technologies Glance, the industry leader in Guided Customer Experience (CX) solutions, was named among notable vendors in Forrester’s recent report, “The Customer Journey Orchestration Landscape, Q1 2024”
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