Intradiem’s new research finds 92% of customers say human agents are more helpful than AI agents or call bots Intradiem, the leading provider of contact center…
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The newest features from Validity enable easier data hygiene processes and drive better overall CRM data management for users Validity announced updated features and capabilities for…
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In today’s dynamic business landscape, the focus is shifting from mere customer acquisition to re-activation and re-engagement. Companies are realizing that rekindling dormant customer…
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Powerful add-on to the direct ordering platform empowers brands to build lasting customer connections and drive business growth Checkmate, a leading ordering solutions provider for…
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ChurnZero Level 2 | Configuration Essentials Certification builds and recognizes intermediate-level proficiency in ChurnZero's most powerful software features. ChurnZero, the platform…
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Discover how VTEX Vision Fall ’24 unifies commerce with new innovations and Google enhancements for faster, more connected B2B and B2C experiences. VTEX, the composable…
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Survey of 1200 US consumers explores the delicate balance between AI and Human Agents and the growing demand for intelligent automation as part of the overall customer support…
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In the ever-changing world of sales, it's critical to keep ahead of the curve, and conversational sales technology can help you do this. Although chatbots and customer service are…
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Research from customer experience firm Callvu shows strong interest in ultra-simple self-service support alternatives. Consumers are frustrated with the complexity and time demands of…
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Lead scoring is a methodology used in sales and marketing to rank prospects against a scale that represents the perceived value each lead represents to the organization. The resulting…
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