Enterprise software provider attacks a $1.3T customer service dilemma Khoros, a leader in digital customer engagement software, today announced the patent-pending next-gen Khoros Customer Care Cloud. This transformative technology vision unites bots, self-service knowledge, and agent support into one conversational
• 74% of Canadians are less loyal to brands than they were two years ago • Majority (92%) want quick, real-time support and more than half (53%) want 24/7 customer service by 2025 • 85% want flexibility to choose how they interact with
Latest v5.4 Release Addresses Customer Requests to Enrich In-Platform CRM Reporting Reports are one of the core functions of a quality CRM platform as they poll data and compare trends to provide organizations with a snapshot of all sales and
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