TouchPoint One, the leading provider of employee engagement and performance management solutions for contact centers, announced today that it has joined the Five9  ISV Program.…
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Lifesize, Inc., a leader and global provider of cloud contact center and video meeting solutions, announced significant updates to its comprehensive cloud contact center and…
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Contact Center Performance Management software includes new agent coaching, compliance management, and quality assurance features, and expanded technology partner integrations.…
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Based on its recent analysis of the Latin American contact center outsourcing services market, Frost & Sullivan recognizes Teleperformance (TP) with the 2020 Latin American Company…
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Combines Blue Prism's Service Assist with Amazon Connect and Amazon ElastiCache, expanding Blue Prism's relationship with AWS Blue Prism®, today announced the availability of Blue…
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Cogito sets industry standard for human augmentation with Aviva Canada, marking the first global client deployed with Five9 to launch the AI Coaching System Cogito, the…
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Digital front doors of businesses require greater levels of empathy and attention be paid to contact center agent well-being and engagement. Playvox, the leading CRM-connected…
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Talkdesk Research global report, “The Future of AI in the Contact Center,” shows a bright future and appetite for AI investment but key challenges in adoption “The Future of AI in…
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NICE’s next-gen AI-powered recording solution, with its microservices-based cloud architecture, takes scalability, security and flexibility to new heights while supporting a paced…
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AI- and cloud-based CPaaS platforms enable a true omnichannel experience across generations and preferred communications types, finds Frost & Sullivan The events of 2020 have…
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