Upstream Works for Amazon Powers Personalized Omnichannel CX and Streamlined Operations Upstream Works Software Ltd., a provider of Omnichannel Contact Center solutions, debuts…
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Avaya, a global leader in solutions to enhance and simplify communications and collaboration, has expanded the availability of its Avaya OneCloudTM CCaaS contact center solution into…
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Playvox shares how to improve customer satisfaction while maintaining agent well-being in remote and hybrid omnichannel centers What: Playvox, the leading CRM-connected omnichannel…
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Windstream Enterprise (WE), a managed communications service provider, today released new enhancements to its industry-leading OfficeSuite UC® Contact Center Services (CCS). The newest…
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Software companies in Sales and Marketing earn recognition based on authentic user feedback TrustRadius, the most trusted customer voice, and insights platform, today…
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Talkdesk AI Trainer moves company one step further in its vision to automate 80% of customer interactions, and gives agents and supervisors the ability to observe, validate and quickly…
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Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, has released a new ebook titled “Enterprise Contact Center Strategies for Healthcare…
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Convoso, cloud-based outbound call center systems provider, has significantly upgraded the platform’s voicemail detection accuracy, speed, and flexibility to help customers improve…
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Lead Sticker, a lead management platform with Automated SMS, Smart Dialer, and Contact Management capabilities announces the launch of their new software as a service. Designed for the…
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Based on its recent analysis of the contact center market, Frost & Sullivan recognizes Avaya, Inc. as the Inbound Contact Routing Systems Market Leader in Asia-Pacific, the Contact…
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