As 80% of businesses recognize the need for improved customer service quality, Macorva’s AI-powered Call Scorecards offer a cutting-edge solution that transforms how organizations evaluate agent performance and customer interactions. Macorva, a leader in comprehensive performance management and feedback solutions, announced the launch
PolyAI, a scaling leader in customer-led conversational AI solutions, announces a Strategic Collaboration Agreement with Amazon Web Services (AWS) as its preferred cloud provider, leveraging Amazon SageMaker and Amazon Bedrock to accelerate the adoption of generative voice AI capabilities within
Ryan Nelsen, CMO at StackAdapt, (a self-serve programmatic advertising platform) spoke about the top trending B2B tech marketing and martech best practices that can drive modern marketing journeys in this SalesStar Podcast Episode: Key topics covered: What works and
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