Generative AI, in the context of Customer Experience (CX), refers to advanced artificial intelligence systems capable of creating or generating new content, responses, or data autonomously. These AI models, trained on vast datasets, possess the ability to understand, interpret, and
In 2024, the strategic integration of Conversational AI into business operations emerges as a pivotal necessity, transcending its prior role as a mere technological innovation. This paradigm shift is fueled by the technology’s ability to enhance customer service, personalize interactions,
SalesTech Quote-of-the-Week! On the process side, there is no technology substitute better than a strong operations team. Designing, implementing, monitoring, and consistently improving a logical, clear, and well trained process takes strong operational leadership and equally strong functional management alongside
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