Enlighten AI for CSAT is honored for improving customer service technology through all channels NICE announced that TMC, a global, integrated media company, and CUSTOMER Magazine…
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Hotels are once again welcoming guests, stores and restaurants are open, and theaters are selling tickets, but to what extent is business really back to normal? Consumers rejoiced as…
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Oomiji, the first predictive, conversation-enabled customer engagement platform, announced that the company had been selected by FuelFood.io to provide state-of-the-art customer…
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A new report by Signifyd shows a drop in online shopping in Europe with the risk of return fraud and false refund requests on the rise for e-commerce merchants. In the…
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The importance of meeting customers where they are and how they want along the consumer journey has become increasingly critical for businesses. According to McKinsey, around 75% of…
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The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading Virtual Customer Assistants vendors 7.ai, with its comprehensive…
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Offering an exceptional customer experience on digital channels is no longer a nice-to-have element for businesses. Today, every customer demands personalized results and solutions,…
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The holiday season represents some of the most significant sales opportunities of the year; it's crucial for businesses to protect their revenue and stay vigilant against online scams…
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ISG Provider Lens™ report says enterprises are seeking different contact center services to address changes in business and consumer behavior following the pandemic Major changes…
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Integrations with Zoom Contact Center and Zoom Phone help enable organizations to deepen understanding of customers and better meet expectations CallMiner, the leading provider…
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