Artificial intelligence agents, as part of the Talkdesk Ascend AI platform, redefine the art of the possible in customer experience as actions, decisions, and goals are initiated and made without direct human intervention Integrating agentic artificial intelligence (AI) across the
New AI Maturity Benchmark Report Shows Advanced Solutions More Likely to Improve Customer Satisfaction, Agent Productivity and Revenue Growth Sixty percent of artificial intelligence (AI) deployments in the contact center are low maturity, according to a new AI Maturity Benchmark
Catch the latest in salestech and next gen contact centre solutions from our latest SalesTech weekly highlights: _________ SalesTech Quote-of-the-Week! It’s clear that ensuring accuracy, timeliness, and transparency in incentive payouts – and also measuring the impact of incentives on
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