Digital solutions that offer deep visibility into customer journeys and supply chain ecosystems to drive superior efficiencies, finds Frost & Sullivan The rising purchasing power…
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Bruviti Triage Center provides a no-code AI tool for OEMs, independent service providers, and warranty providers to enhance their self-help, contact center, and technical support…
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ISG Provider Lens™ report sees many benefits from the CCaaS model, including the ability to engage with customers by chat, social media, messaging and other methods…
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ISG Provider Lens™ report sees CCaaS providers helping companies meet rising customer expectations stemming from the COVID-19 pandemic Enterprises across Europe and the U.K. are…
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ISG Provider Lens™ report sees CCaaS providers offering AI- and analytics-based services to improve customer experience Enterprises across the global are seeking support from…
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— Latest Acuity Contact Center Performance Management software release empowers distributed customer contact teams — TouchPoint One, the leading provider of employee…
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ISG Provider Lens™ report sees ongoing change as enterprises partner with providers to manage remote agents and deliver more personalized customer experiences Australian…
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Join COPC Inc. and livepro for a webinar on Thursday, November 11, 2021, at 1 p.m. CT. COPC Inc., a global consulting, certification and training firm that has set the standard in…
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- Continued innovation in customer engagement security technology - Technology evolves to enable contact centres to identify and verify both caller and agent - 17th patent…
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Contact center testing and experience assurance market leader transitions to fully channel centric model Empirix, an Infovista company and leader in contact center testing and…
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