Personal service, convenience, reliable technology team up for customer service excellence Concord Servicing Corporation is seeing consistently high customer service satisfaction since…
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Technical Infrastructure Updates Can be Seen as True Landmarks in a Lifecycle of a Contact Center The 12th episode of the NobelBiz Webinar Series premiered Wednesday, September 39th,…
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Highly recognized for its customized work-from-home solutions, BI, and digital solutions transcosmos inc. is proud to announce that Shanghai transcosmos Marketing Services Co., Ltd. …
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STIR/SHAKEN is here to stay. How can it impact the contact center industry as a whole and outbound businesses in particular? NobelBiz just released its third e-book on the subject of…
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Up to 1.2 million American Contact Center Agents Leave Their Job Each Year, Citing Lack of Training, Technology and Career Growth ASAPP, Inc., the artificial intelligence (AI)…
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Leading billing and monetization provider collaborates with over 60 telecom operators and their partners to improve the subscriber experience, reduce inefficiencies, and offer 5G…
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Based on its recent analysis of the global workforce management (WFM) and intraday automation market, Frost & Sullivan recognizes QStory with the 2021 Global Product Leadership…
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Solution Combines Angie In-Room Assistants with Top-Hotel-Approved PBX ComXchange 360 Networks, makers of the hospitality communications platform, ComXchange, announced its new…
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This rigorous certification demonstrates Quality Contact Solutions’ ongoing commitment to safeguarding client data. Quality Contact Solutions, Inc (QCS), a leading…
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Practical Steps to Excellent Results in Turning Your Inbound Operations Around NobelBiz just released its 11th webinar, featuring Ryan Peters, one of the most qualified experts on…
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