Home Blog Page 1172

MindCloud Named #1 “Best Cloud Services Provider for 2023”

Integration Platform Winner to Improve Productivity and Increase Sales

With positive reviews arriving daily MindCloud, announced it received another award, this one from Corporate Live Wire for best Cloud Service Provider.

Corporate Live Wire invited over 90,000 businesses and corporate professionals, magazine contributors, and subscribers to nominate companies & individuals based on factors such as service, innovation, experience, sustainability, and other key criteria. Additionally, their research team put forward a selection of firms that they felt were deserving of recognition. MindCloud was announced as the Cloud Service Provider for 2023.

MindCloud is a software company that builds and maintains custom connections between software and other platforms utilizing a cutting-edge integration platform that eliminates manual data entry and automates it.

Read More: SalesTechStar Interview with Monica Eaton, Founder of Chargebacks911 & Fi911

“Our success comes from listening, simplifying, and automating. The results are more time, less wasted money, and more sales!”

— Jamie Royce CEO and Founder

“As technology continues to advance, the modern business owner uses more and more online software tools to manage their business. The more software a company uses, the more disconnected their business can become,” says Jamie Royce CEO and Founder. “Our success comes from listening, simplifying and automating. The results are more time, less wasted money, and more sales!”

With thousands of software applications being built each month, how does a CEO keep up? One way is to let the expert evaluators and reviewers do the work for you. Look for award winners.

Read More: ICM in recessionary times

“This award acknowledges the white glove service we provide to our customers,” said Royce.

MindCloud, Inc., is a software company that builds and maintains custom connections between software and other platforms utilizing a cutting-edge integration platform that eliminates manual data entry and automates so you can scale your business.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

LegalShield Wins Bronze Stevie Award in 2023 Stevie Awards for Sales & Customer Service

LegalShield logo

LegalShield has been presented with a Bronze Stevie Award in the Contact Center Professional of the Year category in the 17th annual Stevie Awards for Sales & Customer Service.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards.

Read More: Medius Appoints Henrik Rosén As Chief Technology Officer

“She is very deserving of this recognition for her hard work and leadership.”

Winners were announced during a gala event attended by more than 400 professionals from around the world at Caesars Palace in Las Vegas, Nevada on Friday, March 3.

The Bronze Stevie® Winner for Contact Center Professional of the Year was awarded to Amanda Mihalik, workforce manager of data and reporting in customer care at LegalShield.

Since joining the organization in 2019, Mihalik has made significant contributions in resource management, tracking, and reporting within the customer care department. Mihalik’s deep knowledge and understanding of LegalShield’s workforce performance and management software platforms has enabled her to be a well-rounded subject matter expert on all call center metrics and real-time management. Her efforts have attributed to improving the customer experience platform and the organization’s workforce management processes.

“Amanda has been instrumental in the growth and success of the customer care department and uses data-driven insights to create meaningful resources to help us better serve our members and customers,” said Stephanie Gaccetta, vice president of customer care at LegalShield. “She is very deserving of this recognition for her hard work and leadership.”

Read More: SalesTechStar Interview with Ang McManamon, VP of Sales at Crunchbase

More than 2,300 nominations from organizations of all sizes and in virtually every industry, in 49 nations and territories, were considered in this year’s competition. Winners were determined by the average scores of more than 170 professionals worldwide on seven specialized judging committees. Entries were considered in more than 90 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Customer Service Department of the Year; more than 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services, solution providers, and organizations’ and individuals’ response to the COVID-19 pandemic.

“The nominations we received for the 2023 competition illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations,” said Stevie Awards president Maggie Miller. “The judges have recognized and rewarded their achievements, and we join them in applauding this year’s winners for their continued success.”

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Panasonic Connect Europe Talks Shop At The Retail Technology Show 2023

Panasonic Business Homepage

A range of edge technologies and AI-powered solutions for retail and the supply chain will be on show from Panasonic and Blue Yonder.

With an increasingly competitive retail sector in which supply chain logistics is becoming ever more critical, Panasonic Connect Europe will be demonstrating its wide range of technology solutions for the retail sector at the Retail Technology show in Olympia London on April 26-27th.

Solutions on display will include Electronic Shelf Labels (ESL), rugged mobile computing equipment for warehouse picking and forklift logistics through to supply chain wide AI-powered software from Panasonic company Blue Yonder.

“Retailers are leading the business world in their adoption of technology to improve customer engagement, cut costs, and more effectively manage their supply chains,” said Mike Willett, TOUGHBOOK sector lead for Retail, Logistics & Manufacturing, UK&I. “Panasonic has a range of solutions to help retail continue that innovation by embracing the latest in edge technologies and AI. We look forward to discussing with customers how they can use these technologies and tap into our consulting and system integration skills to overcome their latest challenges.”

Read More: SynSaber Announces Jason Moore As Vice President Of Sales

Panasonic Connect and Blue Yonder address the technological challenges facing the retail industry. This includes optimised in-store processes for creating and managing lifecycle pricing, cutting-edge Commerce and Order Management (OMS) microservice solutions, electronic shelf labels that benefit both the customer and frontline worker, and the latest in grocery order fulfilment including smart locker systems.

Panasonic Connect and Blue Yonder will showcase their joint innovative capabilities at their Retail Technology Show stand with several live demos:

• TOUGHBOOK: Test the newest Panasonic Connect TOUGHBOOK models in combination with applications and customised accessories dedicated to making the jobs of warehouse and retail store workforces easier. For rugged mobile computing devices (notebooks, tablets, and handhelds), TOUGHBOOK sets the industry standard, providing devices that are customisable for the needs of mobile workers.
• Commerce and OMS Microservice Solutions: Trying to resolve today’s complex retail challenges is more difficult if retailers have siloed capabilities. Blue Yonder’s Commerce and Order Management (OMS) microservice solutions redefine how commerce happens – delivering meaningful customer experiences and removing lengthy upgrades and technical obstacles that get in the way of business transformation.
• Electronic Shelf Labels (ESL): Booth visitors can see some of the newest applications for Panasonic Connect’s electronic shelf labels. ESL removes the mundane daily task list, allowing frontline workers to focus on the customer and in-store experience while retailers ensure price updates can be made at the touch of a button. With offices all over Europe, Panasonic Connect is a leading installation and service partner for electronic shelf labels.
• Pricing: Determining the right price is key for retailers – especially in today’s world of unpredictable demand, market changes, and mounting data. Retailers need the ability to use automated insights to understand what factors influence customer demand, as well as how to use that data to determine their pricing strategies. Blue Yonder’s Luminate Pricing Lifecycle, powered by AI/ML, understands the influencing factors and makes optimal pricing decisions across the product lifecycle.
• Temperature-Sensitive Smart Lockers: These lockers are ideal for heated food deliveries or chilled and frozen groceries and can be easily integrated with pick & collect solutions from the web or an app.

Read More: SalesTechStar Interview with Ang McManamon, VP of Sales at Crunchbase

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

ThreatX Welcomes New Chief Revenue Officer Michael Connolly to Executive Bench, Reports Strong 2022 Momentum

The leading API and application protection platform reports record number of new customers, responding to demand for powerful protection that doesn’t burden overworked security teams

ThreatX, the leading API and application protection platform, announced strong momentum in 2022, driven by customers’ needs for simplified, risk-based and real time protection from increasing threats to APIs and applications.

ThreatX is now the fastest growing protection-as-a-service company offering real time monitoring and blocking of malicious API and application activity. Highlights of the company’s year-over-year growth include adding a record number of customers, and tripling the number of enterprise transactions in 2022.

“ThreatX was founded on the principles of protecting organizations from cyberattacks while easing the burden on security professionals. As APIs and applications proliferate rapidly, and as organizations are challenged to keep up with security, it’s more important than ever to have a solution like ours in place to identify and block threats in real time,” said Gene Fay, CEO at ThreatX. “In the year ahead, we are committed to ensuring our solution continues making real impact for organizations and the teams tasked with protecting them.”

Read More: SalesTechStar Interview with Ben Calfee, VP Commercial Sales of Showpad

“In the year ahead, we are committed to ensuring our solution continues making real impact for organizations and the teams tasked with protecting them.”

ThreatX Executive Appointments in 2022

As ThreatX continues to grow, while remaining dedicated to its mission, Michael Connolly has joined the company as Chief Revenue Officer, to lead direct and channel sales teams to over-deliver on revenue expectations. Connolly, a tech veteran with over 30 years of sales and lead generation experience, served as Chief Revenue Officer for UncommonX, Corero Network Security and Devo before joining ThreatX. Earlier in his career, Connolly held sales leadership roles at both Infoblox and EMC. His appointment also comes on the heels of the 2022 appointments of Chief Financial Officer Libby Merrill and Vice President of Engineering Phil Lawrence.

“The ThreatX technology is second to none – no one else is combining powerful attacker profiling with human expertise and real-time blocking. This provides powerful protection and makes life easier for overworked and understaffed security teams,” said Connolly. “ThreatX has brought together the strongest team of people to create a powerful solution that addresses one of the most vexing cybersecurity challenges today. It was an easy decision to join the team and help lead ThreatX to its next stage of growth.”

“Mike brings the experience and energy to ThreatX that will position the company to continue its growth in 2023,” said Fay. “As we scale our business, deepen our channel strategy and increase our global footprint in large accounts, Mike’s leadership sets us up for a great year.”

New Initiatives and Product Updates

The rapid growth in APIs has revolutionized the way applications are used, providing organizations the ability to communicate between multiple services, but this also creates more opportunities for attackers to steal data. This challenge, paired with the widening cybersecurity skills gap, drove ThreatX to launch both ThreatX Labs and ThreatX Academy. These two initiatives provide a better understanding of the increasingly complex nature of API and web app attacks, allowing organizations to plan and prioritize cybersecurity plans, while sharing an extensive library of accessible and approachable cybersecurity training modules at no charge for those looking to begin, or advance, their cybersecurity careers more effectively.

Gartner predicts that by 2024, API abuses and related data breaches will double. To ensure security within API environments for organizations continuing their digital transformation journeys, ThreatX also prioritized implementing new product updates to meet customers where they were. This included new point of delivery architecture to provide greater control over where data is managed, a new API catalog to enable a comprehensive view of API attack surfaces and an updated attack dashboard for deeper insight into attack types and classifications to identify the depth of attacks in the kill chain.

Financial Growth and Accolades

ThreatX also announced it raised $30 million in Series B funding to accelerate further developments of its platform. This funding follows ThreatX being acknowledged twice as a Sample Vendor in the Gartner Hype Cycle for Application Security 2022 report and the 2022 Magic Quadrant for Cloud Web App and API Protection (WAAP). ThreatX also was acknowledged as part of the 2022 Cybersecurity Excellence Awards, 2022 Globee Cyber Security Global Excellence Awards, Inc. 5000 2022, and the 2022 Global InfoSec Awards.

Read More: ZorroSign Launches New Apple Mobile App For Data Security Built On Blockchain

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Latest Version of the Appian Platform Delivers Complete Process Automation

Design, automate, and optimize the most complex business processes end to end

Appian announced immediate availability of the latest version of the Appian Platform for process automation. The new release features enhancements in total experience, data fabric, automation, and process mining, all underpinned by Appian’s industrial-strength low-code design.

“Organizations must go beyond applications that provide automation at the task level and begin implementing process orchestrations that unify humans, systems, and digital workers,” said Michael Beckley, Founder and CTO at Appian. “Appian delivers the end-to-end process control organizations need to design new digital solutions, automate complex processes, and optimize business operations to drive continuous improvement.”

Enhancements to Appian Portals extends total experience benefits across business-to-business and business-to-consumer use cases. In under four weeks, Appian customer AARP built a robust, secure, and engaging Appian Portals experience to support the Fraud Watch Volunteer program providing support to fraud victims among AARP’s 40 million members.

“We needed a way to accept and process applications from volunteers, and we spent more than 18 months looking for a technology that would enable that while meeting our very strict security requirements,” said Fisnik Shpuza, Director of Workflow Automation at AARP. “Appian Portals gave us everything we needed. It’s secure, it’s beautiful and looks like an AARP web page, and it connects all the incoming data directly into our process.”

Read More: SalesTechStar Interview with Ang McManamon, VP of Sales at Crunchbase

The new release makes it easier than ever to build beautiful and intuitive web and mobile Portals that engage external users in a seamless total experience with internal employees. New features include:

  • Start Process from Portals: Start any process automation directly from a Portals interface. Appian customers can initiate end-to-end process automations directly in a Portal enabling orchestration of AI services, assigning human tasks or executing robotic process automations.
  • Query Appian’s data fabric from Portals: Streamlined ability to query and display record data from Appian’s data fabric in Portals, without the need for complex integration calls.
  • Portals Header Bar and Pages: Engage Portals users with great experiences. Add a header bar for multi-page navigation to connect with your users in more ways, all with no code.
  • Portals Change Management: Changing and iterating Portals is even easier. With the addition of new proactive actions and recommendations, Appian proactively updates portals and notifies developers when objects change.

The Appian data fabric unifies data across systems without moving the data, dramatically reducing the time and effort needed to build powerful applications. The latest Appian release includes enhancements that make working with the data fabric easier than ever, including:

  • Centralized Record Security: Secure all aspects of your records in one place. Quickly specify who can see which records and record views and what actions they can take.
  • No-Code Security Rules: Specify security rules for Record Views by answering two simple questions: Who can see the data, and when can they see it?
  • Simplification: Appian’s data fabric features drag-and-drop record type configurations, auto-generation of user record type relationships, database updates with codeless data modeling, the ability to combine data across record types, and more.

Read More: The QTC Opportunity: How Increasing QTC Complexity Can Make or Break Sales Effectiveness

In today’s economy, IT leaders must continue to deliver value to the business with fewer resources, while driving greater operational efficiency. Business leaders face increasing regulatory compliance burdens, driving a need for end-to-end process control, and they are also experiencing pressure to digitally innovate to remain competitive. The latest version of the Appian Platform helps IT leaders achieve digital agility, while enabling business leaders to easily design, automate, and optimize business operations to drive efficiency and deliver new digital innovations.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Inspectorio Rise Expands for Improved Supply Chain Sustainability and Compliance

Supply chain performance management platform to improve supplier collaboration, compliance, sustainability and ESG monitoring.

Inspectorio, creators of an AI-powered supplier performance management platform, has expanded Inspectorio Rise, an all-in-one supply chain sustainability and compliance solution. Inspectorio Rise provides brands, retailers and suppliers with a centralized platform to make production more efficient, transparent and beneficial for people and the planet.

As the world witnesses an increasing number of environmental and social regulations — from the European Due Diligence Directive to the California Transparency in Supply Chains Act — global companies need to adapt to the new context, maintaining compliance and scaling sustainability across the supply chain. Inspectorio Rise helps manage and streamline due diligence and reporting processes, and provides insights to make evidence-based decisions in the face of new and existing business challenges.

Inspectorio Rise allows brands, retailers and suppliers to manage their end-to-end sustainability, compliance and responsible sourcing activities. The platform enables collaboration with over 8,000 supply chain partners on a single platform, eliminating manual work and simplifying data collection and sharing.

Read More: Digital Business Growth Exploding in 2023

With new and enhanced capabilities, including third-party data integration and analytics, Inspectorio Rise empowers organizations to build more efficient operations, assess and lower compliance risks, and make measurable environmental and social impacts. Inspectorio Rise supports supply chain mapping to increase visibility and transparency, and identify potential risks.

“Consolidating communications, performance data, reporting and analytics on a single platform provides a holistic view of the supply chain matrix, creating visibility and accountability,” said Carlos Moncayo, CEO of Inspectorio. “The data analytics inform decision-making for digital sustainability and transparency programs, ensuring compliance with internal standards and new regulations occurring around the globe. Inspectorio Rise is the only platform that combines production and sustainability data for a more accurate view of production performance.”

Inspectorio Rise integrates self-assessment and verification data to provide a holistic view of performance and objective information for decision-making. Digitized and standardized auditing processes eliminate the burden of manual work and allow companies to achieve data integrity.

By centralizing supply chain communications and collaboration, Inspectorio Rise manages sustainability and compliance documentation, data collection, analytics, reporting and corrective and preventive action (CAPA) plans across teams, departments and partners— building a collaborative ecosystem that works toward sustainability goals.

Inspectorio Rise allows customers to create their own standards and guidelines, including strict document control, environmental data collection and greenhouse gas (GHG) emissions calculation. Using automated workflows, stakeholders can collaborate digitally while ensuring information is properly secured and governed.

Analytics provide real-time insights, benchmarks and exception management. Audits can be scheduled anywhere, anytime using Inspectorio Rise. The platform eliminates using manual and disconnected processes on the factory floor, such as email and spreadsheets, enabling auditors to enter and access audit data in real time. Specialized sustainability and traceability advisors can provide the expertise and guidance to improve sustainability performance, with customized action and remediation plans.

“Customers who use Inspectorio Rise to gather performance metrics give their partners visibility into best practices and sustainability,” said Moncayo. “Inspectorio Rise creates a single, reliable data source for all compliance-related activities, which promotes collaboration and trust across the supply chain. If you want to mitigate risk, it’s better to understand and address compliance issues before they become bigger.”

Read More: SalesTechStar Interview with Ben Calfee, VP Commercial Sales of Showpad

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

SugarCRM Wins Gold Stevie for CRM Suite – Midmarket, New Version, in 2023 Sales & Customer Service Awards

Sugar Takes Home Back-to-Back Award Honors for Excellence, with a CRM Platform That Makes the Hard Things Easier for Sales, Marketing and Service Pros

SugarCRM, provider of the award-winning AI-driven CRM platform, announced it has won a Gold Stevie Award in the “CRM Suite – Midmarket, New Version” category for the second year running in the 17th annual Sales & Customer Service Awards.

“The judges have recognized and rewarded their achievements, and we join them in applauding this year’s winners for their continued success.”

The world’s top honors for customer service, contact center, business development and sales professionals, Stevie Awards for Sales & Customer Service winners were announced during a gala event Friday, March 3.

Read More: Medius Appoints Henrik Rosén As Chief Technology Officer

“We are doubly honored to be recognized with back-to-back Stevie wins for CRM excellence in the prestigious Sales & Customer Service Awards,” says SugarCRM’s Christian Wettre, Senior Vice President and General Manager, Sugar Platform. “This award reinforces Sugar’s commitment to eliminating blind spots, busy work, and roadblocks, making the hard things easier for organizations to focus on engaging with customers and growing their business.”

Sugar is at the forefront of harnessing AI, machine learning, and predictive analytics to help organizations deliver superior customer experiences. Sugar’s modern, unified CRM platform connects all users with the same easily accessible data loaded with insights to help sellers, marketers, and service professionals anticipate and fulfill customer needs.

With a shared CRM platform, sales, marketing, and customer service teams are aligned with access to real-time insights and a 360-degree view to support a high-definition customer experience.

“The nominations we received for the 2023 competition illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations,” said Stevie Awards president Maggie Miller. “The judges have recognized and rewarded their achievements, and we join them in applauding this year’s winners for their continued success.”

Read More: SalesTechStar Interview with Ang McManamon, VP of Sales at Crunchbase

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Buyers Edge Platform Launches Back Office, One-Stop-Shop for Restaurants to Manage Food Costs and Automate Back Office Operations

Buyers Edge Platform, the leading foodservice procurement platform with more than $35 billion in transactional volume, announced the launch of Buyers Edge Back Office, a one-stop-shop solution for restaurant operators to manage food costs and automate their back-office operations.

The restaurant segment is specialized and needs back-office software that is built specifically for them. Historically, legacy back-office solutions have not been very user friendly or built with the operator in mind. The need for data-driven technology solutions that help restaurants cut food costs, increase operational effectiveness, and ultimately increase profits has grown as a result of the current economic conditions in the hospitality sector. While operators invested in numerous solutions to gain visibility into their purchasing habits during Covid, restaurants are ready to minimize that tech stack. The majority of restaurants are searching for a solution that is designed to address the specific revenue, cost of goods, and labor concerns that restaurants face since they have outgrown non-industry-specific accounting software.

Read More: SynSaber Announces Jason Moore As Vice President Of Sales

“Over the years, Buyers Edge Platform has invested heavily in technology such as RASI, Orderly, and Foodbam. By merging these different technologies together, we’ve been able to create the easiest back-office software,” said John Davie, CEO Buyers Edge Platform. “We’re now able to offer one complete solution called Buyers Edge Back Office.”

Buyers Edge Back Office will simplify a restaurant’s current tech stack offering SaaS services such as ordering, Accounting, Payroll and Food Cost Management solutions all in one easy to use software.

“Traditionally, restaurant software has been siloed into only performing one specific function, so the restaurants have been forced to piecemeal their tech stack with systems that don’t connect efficiently and are not truly built with foodservice operations in mind,” said Davie.

Read More: SalesTechStar Interview with Ang McManamon, VP of Sales at Crunchbase

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Unit4 Appoints Johan Reventberg as Chief Revenue Officer

Unit4, a leader in enterprise cloud applications for people-centric organizations, announced the appointment of Johan Reventberg as Chief Revenue Officer.

In this role, Reventberg will be responsible for all Unit4 Go-to-Market activity globally, including overseeing the company’s partner organization.

With more than 20 years’ experience in consulting, pre-sales, sales management, and general management, Reventberg joins Unit4 from software and consultancy company, Blue Yonder, where he served as President of the EMEA region. In this role, he was responsible for driving software and professional services revenue and aligning the company’s regional go-to-market approach with global strategy.

Read More: ZorroSign Launches New Apple Mobile App For Data Security Built On Blockchain

Reventberg began his career as an IT and Management consultant for Accenture, where he focused on large scale retail IT transformations and IT outsourcing. He then moved into sales and solution advisory for Oracle and was responsible for building and launching Oracle Retail in the Nordic region. Based in Stockholm, Reventberg holds a Bachelor’s degree in Informatics, as well as a Master’s in Business and Information Technology.

“Johan’s wealth of SaaS expertise, coupled with global and regional experience, will be valuable as Unit4 evolves to become a true cloud company, supporting our customers’ digital transformation journeys as we do so. Johan is a seasoned industry professional with an impeccable track record and we look forward to seeing the impact he will undoubtedly make on both our customers and the business,” said Mike Ettling, Chief Executive Officer, Unit4.

“I am excited to bring my passion for sales and people to this global role, in such a people centric company,” said Johan Reventberg, Chief Revenue Officer. “In an age of digital disruption, and at an exciting time in Unit4´s evolution, my focus will be to help Unit4 customers get the most out of the company’s innovation and technology, to harness the opportunity this disruption brings. With a clear cloud strategy and an already mature next generation ERP, Unit4’s potential to serve its customers and focus market is enormous.”

Read More: SalesTechStar Interview with Ben Calfee, VP Commercial Sales of Showpad

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.