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Epicor Drives Significant Cloud Adoption Across Asia

Key Investments and Customer Successes Underpin Growth in the Region

Epicor, a global leader of industry-specific enterprise software to promote business growth, today discussed significant momentum in customer cloud adoption in Asia for 2022 at the company’s 2023 Asia ReConnect Customer Day held in Kuala Lumpur, Malaysia.

Cloud adoption by Epicor customers across the region increased by more than 190 percent year-over-year in 2022, with businesses migrating or choosing to implement Epicor Kinetic in the cloud – a purpose-built, flexible, and scalable platform that helps manufacturers better compete and grow their businesses.

“Epicor customers in Asia prioritised cloud last year to take advantage of the security, flexibility and scalability that cloud delivers,” said Vincent Tang, Epicor Regional Vice President, Asia. “We’re also expanding in the region and making investments across markets including China, Indonesia, the Philippines, and Vietnam to help our customers modernise and future-proof their solutions, whilst benefitting from deep industry expertise and a company that understands its customers’ challenges.”

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The customer day was also an opportunity to celebrate and award standout customers who have leveraged Epicor solutions to transform their businesses and bring about positive, innovative, and impactful outcomes.

The winners of the awards included:

Journey to the Cloud Excellence Award: Mobility Werk Advantech was recognized for taking the journey to the cloud to better automate processes and stay current with the latest technology to meet their smart factory objectives. With Epicor Kinetic in the cloud, they can more easily share data and connect with their customers and suppliers.

Business Transformation Excellence Award: Custom Molded Products transformed their business operations by implementing Epicor Kinetic and Epicor Advanced MES – which has supported their business in driving multiple operational efficiencies. Their molding rate has increased significantly, and their export sales revenue has nearly doubled.

Digital Transformation Excellence Award: Wise Ally Holdings took advantage of Epicor Kinetic to support the compliance, tracking and traceability requirements of medical and healthcare devices. They have been able to significantly speed up their quotation process through automation with less manual errors, supporting cost management and more accurate real-time financial reports.

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Technology Innovation Excellence Award: Cat Thai has been using Epicor technology for 10 years and continues to adapt, evolve, and innovate to remain competitive in the market. Using Epicor Kinetic, they have strengthened their operational excellence and reduced planning versus production variance to almost zero.

Andy Coussins, Epicor Senior Vice President and Head of International Sales added, “Customer recognition is hugely important to Epicor, and it has been wonderful to celebrate these successes in person. Hearing our customers’ stories demonstrates how our solutions enable them to keep the world turning, even during challenging times. We thank our customers for their continued commitment to Epicor and look forward to helping them deliver future success.”

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SAASTEPS and MagicRobot Join Forces to Supercharge and Accelerate their Customers’ Revenue and Growth

SAASTEPS & MagicRobot, both 100% Native to the Salesforce platform, partner to create the most cost-effective, Marketing and Sales Acceleration solution suite.

SAASTEPS is excited to announce their latest customer and partnership with MagicRobot, a match that promises to revolutionize the way businesses approach their marketing and sales efforts—all natively within Salesforce. With this new collaboration, SAASTEPS and MagicRobot’s customers can now streamline their marketing and sales operations within a single platform.

The partnership combines MagicRobot’s Revenue Attribution, Data Analytics, and Automation Solutions with SAASTEPS’ Revenue Acceleration Management solution suite, giving customers access to a comprehensive suite of solutions. The combined offering is unmatched in the market, providing dynamic insights into customer behavior from the moment they start engaging with a brand, and enabling companies to respond quickly and effectively to new opportunities. This makes it easier for businesses to target the right prospects at the right time with the right message.

“We are thrilled to be partnering with SAASTEPS in order to provide our customers with an impressive range of functionality when it comes to optimizing their sales and marketing efforts within Salesforce,” said MagicRobot CEO George Tierney. “By leveraging the power of both platforms together we can empower our customers to exceed their sales goals with previously unattainable pipeline influence data, maximize marketing ROI by fine tuning the campaign mix to increase deal velocity and reduce customer acquisition costs and boost sales-enablement by arming growth, marketing, and revenue management teams with detailed impact data they simply did not have before — all while increasing capital efficiencies with one unified, highly automated ‘supercharged’ tech stack inside Salesforce.”

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The integration of both platforms delivers a number of advantages for companies that use Salesforce as their primary CRM system. For instance, users can access lead scoring data directly from Salesforce dashboards and reports without having to switch between systems or applications. Furthermore, they will be able to view comprehensive visualizations of their customer journey in real-time, so they can quickly identify areas where improvements can be made in terms of customer engagement or process optimization.

“Our partnership with SAASTEPS is an important step forward in our mission to help businesses achieve maximum efficiency in their operations,” said MagicRobot CIO, Dave Vacanti. “We believe that this collaboration will bring tremendous value to our joint customers, as they can now access both our powerful native Salesforce capabilities as one single platform.”

MagicRobot’s solutions enable users to build highly automated business intelligence workloads based on customer behavior data gathered from across all channels that are currently hidden inside Salesforce and are also disparate and siloed inside third party systems forming complete, trusted, and detailed reporting. For example, businesses can track and measure how leads interact with sales and marketing campaigns and the influence they have on the buyer’s journey in real-time, enabling them to quickly make adjustments to ensure positive lead-to-close outcomes.

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“We are excited about this new partnership with MagicRobot,” said SAASTEPS CEO Tim Beck. “We can now offer our customers an even more comprehensive suite of solutions. Combining our Revenue Acceleration Management suite with MagicRobot’s powerful marketing and sales operation capabilities, allows us to bring our customers a complete package of solutions that will help them generate more leads, close deals faster, and increase their overall sales performance – all within one unified platform Salesforce.com.

With this new partnership in place, SAASTEPS and MagicRobot is now able to offer its customers the most comprehensive suite of marketing and sales solutions suite available on the market today. By leveraging both SAASTEPS’ Revenue Acceleration Suite and MagicRobot’s dynamic insights into customer behaviors, businesses will be rewarded with enhanced marketing and sales operations that enable them to accelerate their revenue in record time!

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Vendasta Named One of Canada’s “Best Workplaces for Women”

Vendasta recognized on the 2023 Best Workplaces in Canada™ Best Workplaces for Women List

Vendasta announced today that it was named one of the Best Workplaces for Women after an independent analysis conducted by Great Place to Work.

The list is based on direct feedback from employees of the hundreds of organizations that were surveyed by Great Place to Work. To be eligible for this list, organizations must be Great Place to Work-Certified™ and have exceptionally high scores from employees on the Trust Index survey.

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Technology is traditionally a male dominated field, but we’ve worked hard to make Vendasta an open and inclusive place for women.”

— Jean Parchewsky

“As we celebrate International Women’s Day this week, this is an honour for Vendasta, ,” said
Jean Parchewsky, Vice-President, People Operations. “Technology is traditionally a male dominated field, but we’ve worked hard to make Vendasta an open and inclusive place for women.”

In a field where only about 28% of employees are female, Vendasta counts 42% of its workforce as female, with a view to increase that number as the organization grows. “More important than overall numbers are the opportunities we provide for the women in our organization,” said Parchewsky. “Our company was originally founded by 7 men, but today you will find more and more women in leadership roles and two of our recent acquisitions brought female CEOs to our team.”

Vendasta has been named a Best Place to Work in Canada for the last two years. Over this time period, the company has grown from less than 400 employees to approximately 750, while more than doubling its annual revenue.

Despite the fast growth, the company has placed a priority on maintaining its unique corporate culture through such practices as weekly All Hands meetings and consistent, open communication between the leadership team and all staff.

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Digital Commerce 360 Releases NEW 2023 Ecommerce Conversion Data

Ecommerce Research & News – Digital Commerce 360

Digital Commerce 360’s all-new 2023 Ecommerce Conversion Report analyzes retailer strategies and investments to increase conversion rates.

No matter which merchant type, retailer size or product category Digital Commerce 360 researchers examined, conversion rates have held steady for three years at 2.8%.

For Top 1000 retailers, conversion rates were higher than that of Top 2000 (2.8% vs. 2.6%), suggesting that having the resources to invest in conversion-driving tactics and technologies makes a difference.

Digital Commerce 360’s 2023 Ecommerce Conversion Report delivers the Top 5 tips you need to build higher conversion and provides retailer and shopper insights about the conversion process.

This report is the industry’s most detailed study of ecommerce conversion rates and includes a digestible analysis of how trending tactics—like omnichannel services and web speed—may hold the keys to higher conversion rates.

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KEY FACTS

–Free shipping remains the No. 1 attribute likely to lead a shopper to place an order
–45.8% of Digital Commerce 360’s Top 1000 online retailers offered a Buy-Now-Pay-Later option in 2022, up from 28.2% in 2020
–Store locators remain the most popular omnichannel feature among the 2022 Digital Commerce 360 Top 1000 retail chains
–Among the 201 retail chains ranked among the Top 1000, 72.1% offered BOPIS as of early 2022 and 52.5% offered curbside pickup/drive-up services of orders purchased online
–Delivery dates that did not meet the shopper’s needs (18%) and no guaranteed delivery date (12%) are the leading causes of abandoned carts
–Total conversion rates for Top 1000 retailers were higher than that of Top 2000 retailers (2.8% vs. 2.6%)

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INCLUDED IN THE REPORT

–Extensive overview on ecommerce conversions last year—and what the data means for 2023
–15 charts and graphs packed with all-new industry data
–A review of conversion tactics like omnichannel, website speed, payment options, livestreaming and personalization
–Consumer insights: shoppers explain what makes them convert to buyers
–Top 5 ways to build higher conversion rates

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Rubrik Launches Transform Partner Program, Furthers Its Mission to Secure the World’s Data

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New program enables partners to help customers defend against cyberattacks

Rubrik, the Zero Trust Data Security™ Company, today launched the Rubrik Transform Partner Program to empower partners to become trusted data security advisors and help improve the cyber readiness, resilience, and recovery for their customers. Rubrik Transform leverages a points-based scoring system and customizable incentive plan to reward top-performing partners, equipping them with important resources to win in the ongoing battle against modern cyber threats.

According to the Rubrik Zero Labs State of Data Security report, only five percent of organizations were able to return to business continuity or normal operations within one hour of discovering a cyberattack. Organizations today need a complete cyber resilience strategy in addition to simple ways to quickly test recovery readiness plans and investigate data threats.

“Rubrik’s most strategic partners are focused on addressing some of the most urgent cybersecurity risks organizations are facing. The solutions they provide customers with Rubrik’s technology is enabling customers to build resilience, which enables quick recovery from cyber incidents,” said Ghazal Asif, Vice President of Global Partners and Alliances at Rubrik. “Our commitment to collaborating with and enabling our partner ecosystem has never been stronger, and we’re committed to providing our partners opportunities to expand their earning potential and offerings through the Rubrik Transform Partner Program. Together, we aim to enable business resiliency for organizations around the world.”

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The Rubrik Transform Partner Program is a groundbreaking program that leverages a points-based scoring system. Partners are able to accumulate points based on specific activities outlined in the program. And in line with Rubrik’s continued commitment to cyber security offerings and securing the world’s data, partners can accelerate their score by completing qualifying value-add activities that highlight the value of Rubrik Data Security. This points-based system allows partners to unlock tiers, with the top tiers providing strategic financial benefits and investments from Rubrik, regardless of their type, size, or historical status. With the new structure, partners can achieve the following tiers and associated benefits:

  • Authorized Partner: This partnership provides eligibility for discount advantages for uncovering and driving approved end user opportunities registered through the Partner Portal. Authorized Partners receive quarterly sales incentives for uncovering net-new opportunities.
  • Elite Partner: Once a partner accumulates a minimum threshold of points by demonstrating achievement against the qualifying activities, Elite Partner status is unlocked. In addition to the discount advantages and sales incentives that Authorized Partners benefit from, Elite Partners are eligible for additional financial benefits to reward performance for uncovering and closing net-new opportunities to Rubrik.
  • Elite+ Partner: Elite Partners with a high volume of bookings in the previous 12 months are eligible for customized incentives and business development investments, including marketing development funds and Rubrik dedicated resources by completing an investment plan with their regional channel development team.

“The new Rubrik Transform Partner Program provides additional benefits to partners for doing what we already aim to do – help customers enhance their data observability and bolster their cyber resilience,” said Tawna Perkins, Associate Vice President of Strategic Alliances at CDI. “We’re thrilled that Rubrik is collaborating with their partner network to build a program and create an incentive structure that encourages and rewards partners for focusing on mutually beneficial results.”

“The new Transform Partner Program is a testament to Rubrik’s ongoing prioritization of robust partnerships,” said Rob Maniscalco, Senior Technology Executive at Gotham Technology Group. “There are multiple avenues for rewards that are not just based on revenue. This allows partners of all sizes to reap the benefits and enable a more holistic approach to Zero Trust Data Security for customers around the world.”

“Partners are critical to Rubrik’s mission of securing the world’s data,” said Brian McCarthy, Chief Revenue Officer of Rubrik. “We’ve experienced tremendous momentum with our partners and Rubrik is committed to continually investing in their success as part of our core go-to-market strategy.”

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Uberall Unveils New Digital Revenue Assistant with ChatGPT to Drive Sales and Efficiency for Multi-Location Businesses

Company’s latest AI innovations will help consumer brands close business they didn’t even know they had

Uberall, a leading digital marketing platform, announced new Artificial Intelligence (AI) and ChatGPT innovations that help location-based businesses unlock new revenue opportunities. The innovations will be integrated across the Uberall CoreX platform including in Messages, Reviews, and Local Inventory solutions.

“As a multi-location business, responding to customers’ inquiries across hundreds or even thousands of business profiles and social channels throughout the web is a daunting task. More often than not, it’s just too much to keep up with and sales are lost, but it’s a perfect problem for next gen AI like ChatGPT to solve,” said Ana Martinez, Uberall CTO. “Uberall’s unique AI Chat solution is like having a digital team that delivers the right information at the right time to high-intent buyers throughout the buyer journey.”

AI Chat is rapidly becoming one of the fastest and most convenient ways for customers to engage with brands to buy what they need or want. In fact, 75% of consumers say they prefer to engage with brands via chat, instead of traditional channels. However, 72% of businesses are not actively managing chat on their local Google Business Profile, leaving money on the table and customers looking for alternatives.

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Introducing Uberall’s New Digital Revenue Assistant with ChatGPT

Uberall is helping brands put AI and ChatGPT to work uncovering revenue opportunities from online customer interactions on Google chat or Q&A, Instagram or Facebook Messenger, a corporate site or local webpage. Here are a few of the scenarios Uberall is enabling:

Providing local inventory recommendations

Uberall’s AI model will be trained to initiate conversations with customers and provide personal recommendations. For example, a consumer can inquire about local product availability “Do you have Nike women’s size nine shoes available at the New York Broadway location?” and the Uberall Digital Revenue Assistant will know how to respond with smart prompts that take the consumer down a purchase path based on what’s in-stock locally. The innovation, currently being piloted, is made possible by connecting Uberall’s groundbreaking Local Inventory solution with ChatGPT, allowing retailers to dynamically promote locally in-stock products online.

Offering promotions and discounts

Uberall’s AI model will be programmed to promote local offers and discounts when available. Exclusive offers can be used to incentivize a customer to make a purchase. They can also be used in response to AI generated review replies to drive repeat purchases from a loyal customer or to encourage an unhappy customer to give the business another try.

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Assisting with reservations and bookings

Uberall’s AI model will also help customers from Google, Messenger and other channels easily make a reservation or booking. This innovation, currently being piloted, is made possible by connecting with booking and reservation solutions via the Uberall interface. By providing real-time availability and booking assistance, businesses can increase the likelihood of capturing revenue through popular consumer channels.

“Uberall’s AI Messenger has been a game changer for us. It enabled us to implement conversational commerce with ease and confidence, while ensuring we reply to all customer inquiries. We’ve been able to automate a large number of responses, particularly appointment requests, which represent 70% of the messages we receive,” says Letizia Julie, Digital Marketing Project Manager at DEKRA.

Human-Like Review Replies with Uberall ChatGPT Solutions

With the integration of ChatGPT, review management becomes even more effortless. Uberall already makes it easy for businesses to respond to location reviews at scale, but by integrating ChatGPT later this year, brands can employ human-like responses to customer reviews. Uberall is training its review response AI models to intelligently interpret the customers’ feedback and recommend an appropriate, on-brand reply. Uniquely, Uberall will organically weave in products and/or services recommendations, and any local offers that make sense. The brand will have complete control to check the response and edit as needed before publishing.

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Graphite Connect SuiteApp Achieves ‘Built for NetSuite’ Status

New SuiteApp for supplier management meets Oracle NetSuite SuiteCloud Platform development standards and best practices

Graphite Connect, a leading cloud-based enterprise social network for supplier relationship and data management, announced that its SuiteApp has achieved the ‘Built for NetSuite’ status. The new SuiteApp, built using the Oracle NetSuite SuiteCloud Platform, helps organizations securely integrate supplier data and peer-reviewed responses while improving data quality for vendor master records.

“Supplier data management is an essential part of the procurement process, but data entry can often be a tedious process susceptible to human error,” said Conrad Smith, CEO of Graphite Connect. “By combining NetSuite’s ERP and Graphite Connect’s supplier network, the Graphite Connect SuiteApp automatically synchronizes data into NetSuite and allows businesses to centralize procurement records to ensure data quality.”

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With the Graphite Connect SuiteApp, businesses can standardize supplier data records in NetSuite and simplify reporting, onboarding, and relationship management. The integration helps procurement teams reduce manual processes, save time for high-value business activities, and gain insights to support strategic decision-making. The efficiencies of Graphite Connect have proven to accelerate the supplier onboarding process by as much as 70 percent.

“Procurement management is complex and requires oversight of multiple departments, vendors, and contracts,” said Guido Haarmans, group vice president SuiteCloud Developer Network and Partner Programs, Oracle NetSuite. “This new SuiteApp extends our robust solution for procurement professionals and helps NetSuite customers automate and centralize supplier data management.”

Built for NetSuite is a program for NetSuite SuiteCloud Developer Network (SDN) partners that provides the information, resources, and methodology required to help partners verify that their applications and integrations meet NetSuite standards and best practices. The Built for NetSuite program is designed to give NetSuite customers additional confidence that SuiteApps, like Graphite Connect, have been built to meet these standards.

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Sellerboard Unveils Analytics Software Tools to Help E-commerce Sellers Optimize their Operations

Sellerboard’s solutions allow E-commerce sellers on the world’s largest platforms to access and understand the data they need to optimize their operations.

Sellerboard has unveiled a suite of software analytics tools for e-commerce sellers that can help them to optimize their operations and inventory. Sellerboard is a platform that specializes in providing e-commerce sellers with real-time data and analytics that gives them a clear insight into all the numbers and costs related to their business for a nominal amount. With dashboards and features like trends, PPC automation, inventory management, and “request a review”, Sellerboard can prove to be of invaluable help to e-commerce sellers.

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Third-party sellers account for 60% of all retail sales on major e-commerce platforms. While sellers on such platforms have access to a huge pool of potential customers, this does not mean that all of them are making money. Even if a seller might sell a huge volume of products, he could be at a significant loss if he is making even a small loss on each item. This is why sellers need to keep a close eye on their costs, margins, and revenue to make appropriate changes in the pricing, inventory, sourcing, and shipping methods.

Said Vladi Gordon, CEO of Sellerboard, “Our platform informs sellers of how healthy their business on e-commerce platforms are. It clearly identifies which products are attractive and which are not. You can use our API (Application Programming Interface) to pull data from the platform. Users also have the option to enter the data manually. We compile this data into a report that is easy to understand and explains at one glance the cost of goods sold and the overall margins of the business. We automate many processes like requesting a review and pay-per-click (PPC) analytics to save time and money for our users. The key benefit that we provide to our users is that they get to make data-driven decisions instead of just going with their gut feeling or relying on data that is incomplete or out of date.”

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While the products of sellers can pop up organically in buyer searches, pay-per-click campaigns can also be set up to improve performance in search results. Selling on such platforms is a very competitive market and bids need to be adjusted regularly depending on the demand for individual products and the proposed budget set aside for advertising. PPC automation makes adjustments to bids automatically based on preset rules. Another interesting tool is the “review request automation module” where buyers automatically receive emails requesting reviews.

Concluded Vladi, “These calculations, while extremely important can also be highly complicated. We calculate the cost of goods sold accurately. Factors that add to the complexity include a large number of products, different costs for the same product due to variations in shipping and sourcing, and allowing for losses due to returns. Our key advantage over competitors is that we offer accuracy in calculations. We also give the option to put in costs not related to the e-commerce platform including overhead costs and advertising costs. We offer an alerts feature to alert you regarding any changes in the listings. The request review automation tool can be used to send as many as 150 emails and is handy for increasing your credibility. For a nominal amount, we offer features that can help sellers take their growth to the next level.”

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Total Expert Announces Platform Enhancements to Drive Incremental Deal Flow

New integrations and features turn data into revenue for financial institutions

Total Expert, the CRM and customer engagement platform purpose-built for modern financial institutions, today announced high-impact features and integrations that tap data and insights to accelerate deal flow for banks and lenders.

New additions to Total Expert Customer Intelligence enable financial institutions to easily connect data sources and immediately act on customer insights. By enriching customer profiles with multiple data sources, banks and lenders have visibility into customer intent and which type of financial benefit may be available to them when doing a new loan. These comprehensive customer profiles are then deeply integrated directly into the platform’s customer journey orchestration, which automates critical parts of the customer journey, such as reminding an advisor or loan officer to engage with a past customer with educational content on available options.

Since launching Customer Intelligence in 2022, Total Expert has surfaced insights and automated customer journeys that have led to over $9B in loan applications; many of these loans stemmed from re-engaged leads and former customers that had fallen through the cracks.

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“Our team continues evolving our platform to match the needs of financial institutions. Today, our industry must look to new ways to build pipeline and connect more authentically with customers—the answer is in the data,” said Joe Welu, founder and CEO of Total Expert. “Our latest innovation is all about leveraging new lead sources—both customer databases and data integrations—to enrich customer records and uncover hidden revenue opportunities. Customer Intelligence is a game changer; we’re energized by the value our customers are realizing from it every day.”

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This release boosts current integrations and adds new connections—all to build on Total Expert’s mission of a comprehensive financial profile for every customer. An enhanced integration with Encompass® by ICE Mortgage Technology® will allow Total Expert users to leverage the two solutions like never before. Users will now be able to seamlessly integrate data from Encompass and Total Expert to strengthen their holistic, data-rich customer profiles. And, eight additional new or enhanced platform integrations allow users to create a vibrant ecosystem of lead sources, including Verse.io, Bankrate, Ownup, FinLocker, Blend, Polly, and Box and Bestow.

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Synack Hires Chief Revenue Officer to Accelerate Global Growth

Synack Logo (PRNewsfoto/Synack)

Synack, the premier security testing company, announced the hire of Alex Luttschyn as Chief Revenue Officer. Alex will oversee the company’s sales and customer success functions, driving adoption of the Synack platform to improve customers’ security testing programs worldwide.

“Alex is the right leader to bring us to the next phase of growth, and we’re thrilled to welcome him to the team as our customers grapple with skyrocketing vulnerabilities,” said Synack CEO and co-founder Jay Kaplan. “Alex’s immense enterprise software experience and established sales track record will be key to our long-term success. His experience running global teams such as in Europe – Synack’s second-largest customer territory – will be critical as we continue to expand.”

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“Alex is the right leader to bring us to the next phase of growth.” -Synack CEO and co-founder Jay Kaplan”

Alex brings over two decades of experience managing sales organizations at Fortune 500 companies, scaling up startups to successful exits and leading field due diligence on complex acquisitions. Prior to joining Synack, Alex was directly responsible for over $500 million in total annual bookings and led a team of more than 250 sales professionals as Vice President of Sales for VMware Tanzu Americas. He has also held senior roles in EMC, big database company Greenplum, Sun Microsystems and Pivotal Software, where he led Europe and U.K. subscription software sales from 2018 to 2020.

“Global 2000 companies are ready for pentesting to offer more than just tactical fixes, and Synack’s strategic security testing capabilities are ahead of the curve,” Alex said. “Synack has the depth of experience needed to transform the cybersecurity industry, and I look forward to working with the whole team to deliver on that vision.”

Alex holds a BA in economics from Kalamazoo College in Michigan and is based in Chicago.

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