Clickatell, the leader in mobile communications and chat commerce, announced the launch of its Chat Desk and Chat Flow solutions delivering a superior customer experience through chat.…
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A Year of Disruption Reshaped Inbound Call Center Leaders’ Approach to Fraud Prevention, Customer Experience and Operational Efficiency Call centers experienced increased…
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InterVision, a leading IT strategic service provider and Premier Consulting Partner in the Amazon Web Services (AWS) Partner Network (APN), has recently been awarded a contract for…
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As COVID-19 forced businesses to adapt to the new paradigm of remote work at a breakneck pace, expedited telecommuting transitions exposed new vulnerabilities in contact center…
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Digital front doors of businesses require greater levels of empathy and attention be paid to contact center agent well-being and engagement. Playvox, the leading CRM-connected…
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Gridspace announced a new partnership with Google Cloud to deliver Gridspace Sift via the Google Cloud Marketplace. The partnership helps financial services and healthcare companies…
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3CLogic announced a collaboration with ServiceNow to deliver integrated voice self-service and intelligent agent routing to ServiceNow’s Customer Workflows platform. These new…
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Cloud's ability to de-silo data from disparate sources is a vital advantage in the new marketplace, finds Frost & Sullivan The hyperdigitalization caused by the pandemic has…
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CallMiner commissioned study reveals business leaders are increasingly turning to AI and automation to improve agent experience and decision-making A new Forrester…
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Omnichannel helps businesses improve the agent and customer experience while lowering costs and delivering a solid return on investment, finds Frost & Sullivan With the growing…
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