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Housecall Pro Releases New Report Highlighting Changing Customer Service Standards in Home Contracting

Survey shows homeowners choose Pros for digital convenience, AI-assisted communication and clear pricing—proving that customer experience now wins the job

Housecall Pro, a leading software platform for home service professionals, announces the release of its new report, “The New Home Service Standard: How Systems, Not Just Skills, Win the Customer.” The study highlights how customer expectations have evolved, and how using AI and internal systems to create frictionless customer experiences gives contractors a competitive advantage.

The report’s central finding is that, in addition to technical competence and overall affordability, today’s homeowners prioritize things like easy online booking, upfront pricing and seamless communication when deciding to choose a technician. Based on a survey of more than 1,000 U.S. homeowners, the findings confirm that, while price and skill still matter, professionalism and consistency are what distinguish truly successful home service professionals.

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Specific findings of the report include:

  • 72% of homeowners would pay as much as 10% more for a home service contractor who has a better customer service reputation.
  • 97% say they expect a contractor to provide transparent pricing before they decide to hire.
  • Approximately three out of four homeowners would refer a provider after receiving excellent service.
  • A majority, 53% of homeowners, are comfortable with AI handling their initial chat or phone call.

“Homeowners pay attention to the small things. How fast you respond. How clear the price is before you show up. How well you document the work after you leave,” said Roland Ligtenberg, co-founder of Housecall Pro. “The best Pros pair strong craftsmanship with a smooth experience from booking to follow-up. Systems and AI team members handle the busywork so the tech can stay focused on the customer.”

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The report also reveals a major opportunity for service businesses: even as homeowner expectations rise, almost 20% say they cannot remember the last time a home service contractor wowed them with exceptional service.

“That gap is the opportunity,” Ligtenberg said. “Repeatable systems around the customer turn every visit into a trust-building moment. You earn more referrals, you stay top of mind, and you become the first call when something breaks again.”

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QAD Recognized as a Major Player in IDC MarketScape: Worldwide AI-Enabled Midsize Enterprise ERP Applications 2025 Vendor Assessment

QAD Inc. Logo

QAD Inc., the company transforming manufacturing and supply chains with intelligent, adaptive solutions, announced its recognition as a Major Player in the IDC MarketScape for Worldwide AI-Enabled Midsize Enterprise ERP Applications 2025 Vendor Assessment (doc #US53016425, October 2025).

The debut of Champion AI, QAD’s revolutionary Agentic AI platform for both QAD Adaptive and Redzone Connected Workforce, provides a smart, action-first layer built with deep manufacturing expertise.

QAD recently announced the launch of its latest ERP release, QAD Adaptive, now enhanced with Champion AI. This major evolution introduces cutting-edge Agentic AI capabilities and significant functional enhancements designed to drive immediate action and unlock rapid value across the entire manufacturing enterprise.

The debut of Champion AI, QAD’s revolutionary Agentic AI platform for both QAD Adaptive and Redzone Connected Workforce, provides a smart, action-first layer built with deep manufacturing expertise. Unlike traditional AI that primarily focuses on analysis, Champion AI’s purpose-built agents are designed to act, not just analyze. A powerful initial feature, Champion AI Inventory Optimization, automatically identifies and executes opportunities to right-size inventory and free up working capital.

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“We believe being named a Major Player in the IDC MarketScape validates our strategy to supercharge QAD Adaptive ERP and Redzone Connected Workforce software with Champion AI,” said Amit Sharma, President, Manufacturing ERP at QAD. “QAD Adaptive embeds action-first automation directly into core processes for our ERP customers. This AI-enabled approach allows our customers to achieve higher productivity and more accurate decisions across their operations by moving from a system of record to a system of action.”

According to the IDC MarketScape, “QAD Adaptive offers ERP for manufacturers and their supply chains.” The report also noted, “QAD’s AI strategy includes Champion AI, powered by QAD, which is now available for other QAD products and is expected to be released with the ERP solution later in 2025.”

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Motivus Appoints Shantala Sadananda as Chief Executive Officer, Accelerating Its Next Phase of Growth

Motivus Logo

Motivus, a global digital engineering and AI services company, announced the appointment of Shantala Sadananda as its new Chief Executive Officer, effective immediately.

“I am excited to join Motivus at a moment when enterprises are rethinking how they leverage digital, data, and AI to compete and grow,” – Shantala Sadananda

Shantala joins Motivus at a time of strong market momentum as the company expands its digital, cloud, and AI transformation portfolio for enterprise clients worldwide.

With more than two decades of global leadership experience, Shantala has built and scaled high-performing organizations across North America, Europe, Latin America, and APAC.

Her background spans senior executive roles at Innova Solutions, Globant, Hexaware, Mindcrest, and Capgemini, where she led multimillion- and multibillion-dollar business units, deepened client partnerships, and delivered digital and AI-enabled transformation across banking and financial services, healthcare, retail, and high-tech sectors.

Motivus serves Fortune 1000 clients through a powerful combination of:

  • A strong nearshore footprint across Latin America (Argentina, Brazil, Costa Rica, Mexico) enabling speed, agility, and scalable delivery
  • Digital and AI-first accelerators that modernize platforms, automate operations, and unlock enterprise value
  • Deep vertical expertise in BFSI, Healthcare, Technology, Retail, and Manufacturing
  • A culture built on trust, delivery excellence, and long-term partnership
  • This foundation positions Motivus as a strategic partner for enterprises seeking measurable business outcomes through cloud, data, and AI transformation.

“Shantala brings the global perspective, operational depth, and modern leadership needed to scale Motivus,” said Board Chair Sumeet Gupta. “We are confident she will accelerate our momentum and strengthen our impact for clients and teams worldwide.”

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Shantala’s leadership philosophy centers on trust, clarity, and empowering teams to deliver meaningful business outcomes. She has been recognized among the Top 50 Women Leaders of Illinois, awarded the Most Admired Women Leader by Fortune Business, and honored with the International Achievers Award for her impact on technology and business transformation.

“I am excited to join Motivus at a moment when enterprises are rethinking how they leverage digital, data, and AI to compete and grow,” said Shantala. “Our LATAM delivery strength, vertical depth, and AI-first solutions uniquely position us to help clients navigate complexity and accelerate transformation. I look forward to building this next chapter together.”

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Polaris Software UK Broadens Global Portfolio with its Acquisition of Sitestream LLC

Polaris Software | LinkedIn

Polaris’ newest addition signals bold expansion into the American SaaS market for public sector compliance.

Polaris Software, leader in public sector integration solutions, announced the acquisition of Sitestream LLC based in Beverly, Massachusetts. Sitestream delivers fully-managed, software as a service (SaaS) programs in the automated traffic safety space. The synergy between the two companies is evident as Sitestream has long utilized Polaris’ cloud-based, end-to-end citations processing and payment solution. This union will enable large-scale expansion across a multitude of municipal compliance applications in the U.S., while addressing some of the most critical safety and enforcement challenges.

This announcement follows Polaris’ acquisition of Clarity Information Solutions in October 2024, bringing a total of five companies under the umbrella since August Equity first backed the business in 2023.

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The investment for August is managed by Mehul Patel, Greg Walsh and Ollie Reynolds.

Mehul Patel, Investment Partner of August said “Bringing Sitestream into the portfolio demonstrates our ongoing commitment to identify adjacent businesses, assemble sector leaders and generate sustainable organic growth through strategic, market-expanding M&A. We are excited to be building a high-quality market leader and expand the Polaris brand into the US. This trend continues the internationalization of our portfolio companies including Integrity360 and OneTouch.”

Kristin Noble, Director of Marketing and Co-Founder of Sitestream adds “Sitestream is elated to be part of the Polaris software family, giving us access to new levels of innovation and resources to deliver the latest and greatest in traffic safety solutions. Road safety is paramount for our customers, and working alongside Polaris will only strengthen our mission and deepen the impact that Andrew Noble, President of Sitestream, and I have been working toward for decades.”

Kevin McCallum, CEO of Polaris stated: “We are thrilled that Sitestream has joined the group. Our companies have a shared vision and values which will propel us into new geographies as well as new areas of compliance, safety and data-driven decision-making. Together, with in-depth industry knowledge and excellence in software innovation, we can change driver behavior and elevate road safety for all who share the road.”

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Joel Wilson’s Acquisition of Threshold Management Advances Data Driven Property Management

Simple Property Management, 2520 NW 39th Ter, Oklahoma City, OK 73112, US -  MapQuest

Acquisition connects local property operations with market analytics as housing and rental markets grow more complex nationwide.

Joel Wilson, property management executive and principal of Simple Property Management, announced the acquisition of Threshold Management as part of a broader strategy to combine hands on local operations with market level analytics and research driven decision making.

Simple Property Management currently oversees more than 500 residential units across the Oklahoma City metro and maintains a 95 percent occupancy rate. The firm specializes in single family homes, small multi unit properties, historic assets, and Section 8 housing, with a focus on reducing vacancy, protecting owner assets, and simplifying day to day rental operations.

The acquisition of Threshold Management adds a research and analytics platform to SPM’s operational footprint. Threshold is known for producing market intelligence on rental pricing, tenant demand, and operational risk, including its widely referenced 2026 Miami Property Management Market Report. That report examined affordability pressure, rent growth moderation, and shifting tenant behavior in one of the most competitive housing markets in the United States.

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Property management works best when local execution is supported by clear, reliable market data that improves decision making and protects long term value.”

— Joel Wilson

Since the acquisition, Simple Property Management has begun integrating Threshold’s proprietary analytics tools into its operational workflow. Early pilot use of Threshold’s asset performance dashboards has supported improved pricing accuracy and faster leasing decisions across a subset of managed properties, reinforcing the role of data in reducing vacancy exposure and improving long term asset performance.

According to Wilson, the transaction reflects a broader shift underway across the property management industry.

“The future of property management is not just boots on the ground,” said Wilson. “It is data driven operational intelligence. By acquiring Threshold, we are building a platform where market analytics directly inform pricing, leasing strategy, and risk management. That combination helps owners protect value in uncertain markets and positions us for scale well beyond a single metro.”

Threshold Management was developed to address a growing gap between property level operations and macro market awareness, particularly as housing affordability pressures, interest rate volatility, and institutional investment continue to reshape residential real estate nationwide.

“Threshold was built to give operators and owners clearer visibility into where markets are heading, not just where they have been,” said a spokesperson for Threshold Management. “Joining Simple Property Management allows that intelligence to be applied directly at the property level, where decisions actually affect performance.”

In addition to the acquisition, Wilson and his team have expanded participation in industry research initiatives and business organizations, including recent involvement with regional chambers of commerce. These efforts reflect a focus on collaboration, economic development, and engagement with a broader investor and business community.

Looking ahead, Threshold Management is expected to release additional market research covering multiple U.S. metros, expanding on themes of affordability, tenant demand shifts, and operational risk in a changing housing environment.

Together, these initiatives position Simple Property Management and Threshold Management at the intersection of local execution and national market insight, responding to a growing demand for smarter, data informed property management strategies.

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Astris Partners Transform B2B Sales with Systematic Outreach Operations

In an exclusive interview with Xraised, Kevin Patrick, Co-Founder of Astris Partners, alongside his business partner and Co-Founder Boris Gasic, discusses the company’s unique approach to building systematic outbound sales operations for B2B companies. Unlike traditional lead generation agencies, Astris Partners focuses on creating customized, scalable outreach systems that drive real revenue growth.
https://xraised.com/ | https://astrispartners.com/

Building Engines, Not Just Booking Meetings

Kevin Patrick sheds light on the major difference between Astris Partners and typical lead gen firms. “Lead gen shops book meetings; we build engines,” Patrick explains. Along with Boris Gasic, he emphasizes that Astris aims to integrate deeply with their partners’ businesses, becoming a growth partner rather than a service provider. Unlike agencies that rely on generic, templated processes, Astris Partners tailors its strategies to ensure long-term success for its clients.

By developing complete outbound operations—strategy, infrastructure, messaging frameworks, target lists, and campaign execution—Astris ensures that its clients see continued growth rather than a temporary spike in leads.

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Extracting Winning Patterns for Repeatable Success

One of the core strategies at Astris Partners is the extraction of “winning patterns” from existing customer relationships. Patrick explains: “Most companies overlook the invaluable insights that their current customers offer. By systematically analyzing customer transformation, we can identify repeatable patterns that lead to successful outreach.” This method allowed Astris to help a health tech partner secure meetings with 17 out of the top 20 pharmaceutical companies.

By leveraging existing customer data, Astris creates a more targeted and efficient approach that ensures outreach is personalized and relevant.

Breaking Into the Fortune 500 with Precision

Astris Partners’ success in breaking into Fortune 500 companies is rooted in three pillars: infrastructure, data quality, and message-market fit. Patrick explains that their deep investments in high-quality datasets, combined with personalized executive-level messaging, have allowed them to book calls with 85% of the Fortune 500.
“It’s not automation. It’s real research, real understanding, and real precision,” Patrick adds.

Exclusive Focus on One Client per Month for Maximum Impact

Astris Partners intentionally works with only one new client per month, a level of focus that sets them apart from the typical agency model. This approach enables Patrick, Gasic, and their team to invest deeply in strategy, infrastructure building, and ongoing optimization rather than relying on generic playbooks.

This exclusivity allows Astris to provide in-depth workshops, build customized systems, and support clients throughout the entire sales cycle – not just at the meeting-booking stage.

What Sets Successful Clients Apart

The clients who achieve results fastest share a few key characteristics: clear product-market fit, internal alignment, and the right collaborative mindset. “Successful clients understand that outbound isn’t just about booking meetings,” Patrick states. “It’s about building a sustainable, repeatable engine.”

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Appluent Business Solutions Announces Official HubSpot Partnership, Expanding Hybrid CRM Capabilities for Customers

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After 13 years in Salesforce and 10+ years in HubSpot, we’re making it official to better serve hybrid CRM teams.

Appluent Business Solutions, a trusted CRM consulting and systems integration firm with more than 13 years of deep Salesforce expertise, announced its official partnership with HubSpot. While Appluent has been delivering successful HubSpot implementations and integrations for customers for nearly a decade, this milestone formalizes the relationship and reflects the firm’s continued evolution to better serve customers operating in hybrid CRM environments.

“This partnership is a natural next step for us,” said Greg Brown, President and CEO of Appluent Business Solutions. “We have been working in the HubSpot platform for many years, often alongside Salesforce, helping customers connect marketing, sales, and service workflows across systems. Making this partnership official elevates our ability to serve those customers even more effectively.”

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Making our HubSpot partnership official strengthens how we support customers using Salesforce and HubSpot together, grounded in over a decade of real-world platform experience.”

— Greg Brown, President & CEO, Appluent

Appluent has built its reputation over the last 13 years as a Salesforce-first consultancy, delivering complex implementations, integrations, custom development, CPQ solutions, and managed services to growing and enterprise organizations. That foundation has proven to be a powerful advantage as customers increasingly adopt HubSpot as part of a broader, best-of-breed technology stack.

“Our Salesforce experience translates directly into better HubSpot outcomes,” Brown added. “We understand CRM architecture, data integrity, automation, and governance at a deep level. That perspective allows us to design HubSpot solutions that scale, integrate cleanly with Salesforce, and deliver real business value rather than short-term wins that break later.”

The official HubSpot partnership also recognizes the strength of Appluent’s team, which includes experienced and certified HubSpot professionals who have supported customers across marketing automation, sales enablement, service operations, and analytics. By formalizing the partnership, Appluent will collaborate more closely with HubSpot’s teams, gain access to additional enablement and resources, and continue refining best practices for customers operating across Salesforce and HubSpot.

“This is not a departure from who we are, it’s an extension of it,” Brown said. “Salesforce will always be core to our identity. The HubSpot partnership allows us to meet customers where they are, support how they are evolving, and help them get more value from every platform they invest in.”

With this partnership, Appluent reinforces its commitment to being a trusted advisor for modern, hybrid CRM strategies, helping organizations align technology, process, and people across platforms to drive growth and efficiency.

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Outlook for 2026: Experian Health Releases Revenue Cycle Management Predictions

Experian logo.

Major transformation may be ahead with regulations, AI and financial pressures driving impact on the industry

Experian Health unveiled its predictions for the healthcare industry, a year that will be significantly shaped by new regulations, mounting financial pressures, and the shift from AI awareness to adoption. As the revenue cycle grows increasingly complex, healthcare organizations must look to harness technology to enhance human expertise in 2026.

The following are five predictions that will define the next phase of healthcare in the near term and beyond:

  • Challenge of Claim Denials: Claim denials will remain one of the most persistent and costly challenges for healthcare providers in 2026. According to Experian Health’s recent State of Claims survey, more than one-third of providers say that 10 percent or more of claims are denied. That problem won’t go away in the coming year. While AI offers proven results to streamline claims management, adoption remains low, with just 14 percent of respondents using AI to help with claim denials. For large-scale adoption, organizations need confidence in the technology and vendors must ensure transparency and auditability of these technologies without introducing new complexities.
  • Regulation Impacts on Patient Experience: Providers will see a significant rise in self-pay patients, creating revenue impacts as changes from the One Big Beautiful Bill Act (OBBBA) begin in 2026 and more broadly go into effect in 2027. The Congressional Budget Office projects the number of uninsured Americans will increase by 10 million by 2034. With regulatory changes in patient coverage, financial operations and administrative processes, providers must focus on optimizing their systems and workflows. Experian Health’s OBBBA survey found many providers aren’t prepared for the new law, with providers saying eligibility (43%) and billing (42%) are the primary areas requiring improvement.
  • Evolution of AI: In the next six months, we will see providers rapidly adopt AI to solve their top pain points with the most immediate impact on data accuracy and patient engagement. Experian Health’s new AI survey among providers found the top use cases of AI are:
    • 52% for insurance eligibility and benefits verification
    • 45% for patient scheduling
    • 44% for patient registration

Use cases will focus on specific projects as teams get trained and build up their in-house expertise. Broader scopes and robust implementation of AI may take a few years but there is optimism to leverage the technology at scale as the survey showed that 53% of respondents feel AI will be adopted widely but require oversight, while more than a third say AI will become essential for operational efficiency.

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  • Industry Shift in Prior Authorizations: A silver lining of 2026, the Interoperability and Prior Authorization Final Rule, taking effect in January, is expected to give providers a seamless, modern and transparent experience. The new rule is expected to transform administrative workflows for providers and payers in scope (e.g., Medicare Advantage organizations, Medicaid & CHIP FFS and managed care, Qualified Health Plans on federally facilitated exchanges). By streamlining prior authorizations, providers expect to reduce administrative burden, speed up access to care for patients and allow them more time for patient care.
  • Rural Hospitals at Risk: A recent report shows that up to 700 rural hospitals, along with clinics and nursing homes, could shut down in the coming years. These facilities face mounting financial strain driven by declining patient volumes, rising operational costs, workforce shortages, and shifts toward outpatient and telehealth models. To cope, many may resort to layoffs, reduced investments in quality initiatives, fewer available services, and ultimately, closures. To stay financially solvent in 2026, rural hospitals will need to diversify revenue streams, embrace telehealth and value-based care models, and strengthen partnerships with larger health systems.

“Healthcare enters a pivotal year of regulatory change and accelerated adoption of new technology similar to the digital transformation during the pandemic,” said Jason Considine, President at Experian Health. “AI is proving its value in addressing long-standing issues like claim denials and administrative burdens, but adoption must be built on trust, transparency and accountability. Providers are bracing for the financial and operational effects of new legislation, making it critical to modernize systems thoughtfully to simplify healthcare for all.”

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Global Brands Turn to Shoplazza as Platform Reliability Becomes Top Priority

As commerce platforms face instability, merchants are choosing Shoplazza for its proven dependability, dedicated support, and seamless transitions.

Shoplazza, a leading commerce platform for DTC brands, is enhancing its infrastructure and support capabilities as merchants seek more predictable operations in an unstable e-commerce market.

In recent months, merchants on legacy commerce platforms have faced sudden storefront shutdowns, unexplained platform events, and inconsistent dispute resolution. These incidents have prompted a growing shift toward commerce infrastructure that prioritizes transparency, operational continuity, and direct communication.

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Shoplazza has continued to invest in its migration framework to support brands making the switch. Its low-friction system preserves storefront structures, product catalogs, workflow settings, and operational data, allowing teams to resume selling quickly with minimal downtime. The platform’s console adheres to familiar industry patterns, reducing retraining requirements and ensuring a smooth transition for scaling businesses.

Beyond technical capabilities, Shoplazza maintains a dedicated customer support system that emphasizes direct communication, rapid response times, and timely resolution across settlement, compliance, and global operational needs.

One high-volume merchant that faced abrupt shutdowns on its previous platform chose to migrate the majority of its global operations to Shoplazza. During onboarding, the merchant encountered a payment-processing restriction, which was resolved quickly through Shoplazza’s rapid communication and proprietary Smart Dispute system.

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“We were able to migrate most of our operations quickly, and Shoplazza’s support helped us resolve issues almost immediately,” said Clara, a representative from the merchant. The experience underscores the value of a platform that combines strong infrastructure with clear, collaborative support and risk management.

As platform stability becomes a defining factor in global commerce, Shoplazza is emerging as a reliable alternative for brands seeking long-term resilience, transparent risk processes, and scalable infrastructure. The company continues to support a growing ecosystem of merchants building sustainable, predictable global growth.

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Syncron Expands Global Value-Added Reseller Program with Tridant Partnership in Australia and New Zealand

Partnership strengthens aftermarket operations and customer outcomes with local expertise and proven technology

Syncron, a global leader in intelligent aftermarket Service Lifecycle Management (SLM) solutions, announced a strategic partnership with Tridant adding them to its global Value-Added Reseller (VAR) program. The agreement significantly expands Syncron’s presence in Australia and New Zealand, reinforcing its commitment to helping local organizations unlock aftermarket growth.

Tridant brings deep experience in analytics and planning and performance management, with a local team that supports customers through a phased, scalable deployment model. Their expertise complements Syncron’s mission to help manufacturers modernize aftermarket operations, improve service outcomes, and realize long-term value.

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As a new VAR partner, Tridant will offer Syncron’s advanced inventory planning and pricing solutions to manufacturers and distributors of all sizes across the region. The partnership will enable these companies to rapidly address key aftermarket challenges, such as parts availability, inventory complexity, and pricing accuracy, optimize service performance and accelerate digital transformation with measurable results.

“Tridant’s deep regional expertise, combined with our best-in-class technology, empowers OEMs, distributors, and importers to unlock greater value from their aftermarket, driving reliable, high-margin revenue, brand loyalty and, ultimately, market share,” said Rob Joseph, VP of the Global Partner Organization at Syncron.

“Collaborating with Syncron strengthens our ability to support manufacturers and distributors with aftermarket transformation across our region,” said Peter Symons, Director at Tridant. “We’re excited to help more companies take advantage of Syncron’s scalable, enterprise-grade solutions built on decades of experience helping the world’s leading manufacturers turn their aftermarket operations into a strategic growth lever.”

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The announcement aligns with Syncron’s global growth strategy for 2026, which includes expanding its VAR ecosystem in key international markets to extend access to its industry-leading aftermarket solutions.

“Global expansion is core to our growth strategy and our partners play a critical role in making it happen,” said Claire Rychlewski, Chief Revenue Officer at Syncron. “Partners like Tridant help us extend our reach, deepen local engagement, and deliver the outcomes our customers care about—greater resilience, smarter operations, and long-term aftermarket revenue growth.”

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