Page 1098 – SalesTech Star

‘Epiphan Connect’ Bridges Zoom Video Conferencing and Broadcast

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April 14, 2023

‘Epiphan Connect’ Bridges Zoom Video Conferencing and Broadcast

Epiphan Video, a global leader in video capture, streaming, and recording solutions, announced Epiphan Connect for Zoom, the latest expansion of their cloud-based tool that makes broadcast-quality live streaming more accessible.

Epiphan Connect leverages the simplicity and convenience of Zoom Video Communications, Inc. to enable better hybrid productions and remote contributions through a cloud-based workflow. All guests have to do is join a Zoom Meeting or Zoom Webinar, and the producer can extract signals to deliver broadcast quality productions, easily and efficiently.

“We saw an opportunity to expand broadcast-quality production to a wider audience,” says Nic Milani, Epiphan’s VP of Marketing and Business Development. “With its robust platform and millions of users, Zoom was the perfect fit for Epiphan Connect. We’re excited for this opportunity to collaborate with Zoom and deliver on a shared vision of video for all.”

Through a refined and intuitive interface, Epiphan Connect lets users extract as many as nine 1080p ISO video feeds (at up to 30 frames per second) from Zoom Meetings and Zoom Webinars, including both participants and screen shares, with isolated participant audio. It delivers the highest quality image consistently by communicating directly with Zoom infrastructure to send these feeds to any production tool, whether edge or cloud-based, leveraging the SRT (Secure Reliable Transport) protocol for end-to-end security. Via Epiphan Cloud, it also supports a direct integration with Pearl hardware, allowing ISO feeds to be sent directly from Epiphan Connect.

“Zoom is excited to welcome Epiphan to our developer ecosystem! Epiphan Connect is a powerful integration of our Meeting SDK technology to deliver value to the broadcast market and enterprise media at large,” says Andy Carluccio, Events Engineering Manager at Zoom. “Epiphan Connect weaves together Zoom’s robust AV technology and industry-leading user experience with emergent cloud workflows and versatile edge hardware, making this solution attractive for both virtual and hybrid productions.”

Expanding accessibility of broadcast quality productions

The rise of hybrid and remote work has brought unprecedented demand for communication and collaboration solutions like Zoom. More and more organizations are using the same tools for all video, whether it’s an external broadcast like a webinar or an internal event such as a corporate town hall meeting. This has driven demand for a higher quality of video – but without sacrificing convenience.

“We’re all aware of the critical role video plays, and there’s a growing understanding that quality matters more than ever to drive engagement,” says Julian Fernandez, Epiphan’s Director of Product Marketing. “We’ve heard from more and more organizations searching for Zoom functionality within Epiphan Connect, and we’re proud to announce this expanded capability.”

Epiphan has continued to innovate in this area and deliver a toolset that enables anyone to create a broadcast quality production from anywhere. Epiphan Cloud works in conjunction with Epiphan Pearl hardware at the edge to create an ecosystem of production capabilities that can work with your existing gear and workflows to make any space a studio. Whether you are looking to produce a webinar with remote participants completely in the cloud or bring in a remote contributor to an on-site all hands, our toolset allows customers to step in and make any video an experience!

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fabric Teams Up with AWS to Reinvent the Next Generation of E-Commerce Technology

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April 14, 2023

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fabric Teams Up with AWS to Reinvent the Next Generation of E-Commerce Technology

***fabric is now part of the AWS Partner Network and Marketplace, allowing the company to* *offer its innovative e-commerce solutions to more customers***

fabric, whose mission is to accelerate the Gross Merchandise Value (GMV) of the Internet by ending the pain of re-platforming, announced that it has teamed up with Amazon Web Services, Inc. (AWS) to reinvent the next generation of e-commerce technology. As a new member of the AWS Partner Network, fabric now has access to additional resources from AWS, including dedicated technical assistance that will help fabric architect, scale, and optimize solutions for the cloud and more easily integrate features and products with AWS services.

Additionally, fabric has joined AWS Marketplace, which enables the company to co-market its products to AWS customers. AWS Marketplace will help amplify fabric’s lead-generation activities, extending its reach to other innovative companies that want to leverage the cloud to advance e-commerce in more than 150 countries.

“The collaboration between fabric and AWS represents an amazing meeting of the minds between the company that pioneered online shopping and our startup, providing new, innovative, Amazon-level technology to mid-market and enterprise level retailers and brands,” said Faisal Masud, CEO of fabric. “The biggest beneficiary of this collaboration will be fabric’s customers, who will see their commerce platform run on the best performing and most reliable cloud in the business along with AWS technical expertise. This is a big moment in the evolution of ecommerce.”

In addition to the co-marketing opportunity, the support from AWS will dramatically accelerate product development, helping fabric build more inventive commerce-focused solutions in the cloud.

“fabric’s solutions are at the cutting edge of headless commerce, freeing online retailers from old-fashioned, monolithic approaches to enter a new generation of easy, flexible, API-first driven e-commerce—something we know our online retail customers can greatly benefit from,” said Howard Wright, VP and Global Head of Startups at AWS. “This collaboration will put the full weight of our resources, expertise, and reach to help them scale and bring even more retailers to the twenty-first century.”

With fabric products available through the AWS Marketplace, retailers and brands now have a one-stop shop for virtually all of their compute power, storage, content delivery, and other technical needs. fabric customers also gain access to the AWS Partner Network, consisting of over 100,000 partners with diverse expertise across nearly every industry and use case.

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79% Agree Cloud Toolsets Are Essential for Cloud Contact Center Success

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April 14, 2023

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79% Agree Cloud Toolsets Are Essential for Cloud Contact Center Success

Advanced analytics and automation bridge gaps for improved business outcomes

SuccessKPI, Inc., a leading, cloud-native, contact center customer experience insight and action platform provider, announced key findings such as, more than 40% of contact center decision makers report having limited success with their CCaaS migration efforts.

The commissioned study conducted by Forrester Consulting on behalf of SuccessKPI indicates the move to the cloud has been a frustrating journey for many due to the complexity and a lack of resources. Solution expertise and cloud technology enablers are critical to getting the most from cloud contact center solution deployments, from driving improved quality, increasing efficiency and leading to better business results.

The study found that while more than 70 percent of respondents agree that optimizing the performance of their Contact Center as a Service (CCaaS) is critical for business success, just 35 percent have accomplished their goal. Only 25 percent of all survey respondents – contact center decision makers from across North America, South America and Europe – are content with the performance of their contact centers.

“The move to the cloud has been a frustrating journey for many,” according to the Forrester study. “Gaps in capabilities, like automation and intelligence, mean many organizations are not seeing the promise of CCaaS.”

In the research, Forrester Consulting identified that functionality and usability deficits lead to frustration and underwhelming results:

More than half of respondents think that CCaaS solutions have 75 percent or less of the functionality, features, and usability of on-premises solutions.
While automation and insights to understand customers and drive business outcomes is important to 75 percent of respondents, over half say those capabilities are missing or ineffective in their current CCaaS solution.

In addition to the above key takeaways, the survey also found that 79 percent of respondents agree that the right cloud toolset is critical or important to optimizing their CCaaS.

“The key to cloud success is a cloud-native toolset that provides a single source of truth across data sources and enables advanced analytics and automation,” said Dave Rennyson, CEO of SuccessKPI. “This is the reason we founded SuccessKPI—purpose-built for contact centers to make simple things easy, and complex things possible from the agent to the CEO.”

Forrester Consulting completed the study in December 2022. Participants included 267 global cloud contact center technology decision makers at organizations with 1,000 or more contact center agents that have adopted or are piloting CCaaS solutions.

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Exiger Brings Supply Chain Explorer to Snowflake’s Manufacturing Data Cloud

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April 14, 2023

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Exiger Brings Supply Chain Explorer to Snowflake’s Manufacturing Data Cloud

Exiger’s Supply Chain Explorer enables joint customers to rapidly identify risks within their direct and indirect ecosystems and supply chains

Exiger, a global leading third-party and supply chain management software company, announced the launch of its Supply Chain Explorer as a pre-built solution for the Manufacturing Data Cloud, launched by Snowflake, the Data Cloud company. The Manufacturing Data Cloud enables companies in automotive, technology, energy, and industrial sectors to unlock the value of their critical siloed industrial data by leveraging Snowflake’s data platform, Snowflake -and partner-delivered solutions, and industry-specific datasets.

The Manufacturing Data Cloud empowers manufacturers to collaborate with partners, suppliers, and customers in a secure and scalable way, driving greater agility and visibility across the entire value chain.

“Working with partners like Exiger allows us to give our manufacturing customers access to the data needed to navigate and mitigate critical threats,” said Tim Long, Global Head of Manufacturing at Snowflake. “Our continued partnership with Exiger is an example of the collaboration needed across the industry to continue to embrace the increasingly digital-industrial world.”

With Snowflake’s Manufacturing Data Cloud, organizations can build a data foundation for their business, improve supply chain performance, and power smart manufacturing initiatives in today’s digital-industrial world.

Exiger’s Supply Chain Explorer offers real-time sub-tier transparency to swiftly navigate and mitigate critical threats. Joint customers have access to over 205 risk categories in Exiger, including ESG, reputational, financial, cyber, foreign ownership, control or influence (“FOCI”), and operational risks – across a company or government agency’s entire supplier ecosystem.

“We’re excited to be identified as a launch partner for Snowflake’s Manufacturing Data Cloud and apply our technology to solve the complex challenges of the Manufacturing industry,” said Brendan Galla, Chief Product Officer of Exiger. “Supply Chain Explorer’s inclusion in Snowflake’s Data Cloud launch is a testament to Exiger’s commitment to embracing industry 4.0 initiatives.”

Supply Chain Explorer and Snowflake’s Manufacturing Data Cloud will allow customers to leverage Exiger’s SaaS technology, DDIQ, which reinvents unstructured and structured data transformation with AI at scale. DDIQ turns multi-modal, multi-source, and multi-format open-source data into a graph dataset on-the-fly, providing a user all relationships, events, and facts on any entity, product, or person on-demand.

“Exiger is focused on delivering transparency –– helping to stamp out modern slavery, manage cyber risk, and further ESG goals for our customers,” said Skyler Chi, Global Head of Enterprise Accounts of Exiger. “With Snowflake’s Manufacturing Data Cloud paired with Exiger’s artificial intelligence, our customers will benefit from the ability to prevent and predict hundreds of supply chain risks with agility –– directly in a shared and immediately accessible ecosystem.”

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Conga Announces Winners of 2023 Inspire Awards at Annual Conga Connect Conference

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April 13, 2023

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Conga Announces Winners of 2023 Inspire Awards at Annual Conga Connect Conference

Standout customers recognized for being digital transformation change agents, intrepid innovators, and leaders in Revenue Lifecycle Management

Conga, the global leader in Revenue Lifecycle Management solutions, announced the winners of the second annual 2023 Inspire Awards at its annual user conference, Conga Connect in Orlando, Fla. The awards recognize seven outstanding customers across three key pillars of Revenue Lifecycle Management: Transformation, Efficiency, and Customer Experience, in addition to the Conga Community Champion of the Year recognizing one individual outstanding user. Winners were recognized last night by Conga CEO and Culture Leader, Noel Goggin.

The Conga Inspire Awards recognize companies that are digital transformation change agents, intrepid innovators, and leaders in Revenue Lifecycle Management utilizing Conga’s solutions with demonstrated excellence. This year’s winning companies were selected alongside some of the most innovative, market-leading organizations.

This year’s winners across the categories are as follows:

TRANSFORMATION – The Transformation category recognizes the companies that are leveraging Conga’s solutions to drive returns on investment through unique and transformative ways previously unseen.

Twilio
Sony Pictures Networks

EFFICIENCY – The winners of the Efficiency category are companies that seamlessly take numerous tasks and automate them with Conga solutions, allowing their employees to focus on important value-add business activities.

T-Mobile
Moody’s Analytics

CUSTOMER EXPERIENCE – The Customer Experience category recognizes companies that are using Conga’s solutions to provide a simple, helpful, and caring experience that separates them from their peers.

Edmentum
Bayer Healthcare

COMMUNITY – The Conga Community Champion of the Year award recognizes one individual as the Conga Community user who is a walking encyclopedia of Conga knowledge on a journey to support their peers in the pursuit of understanding, troubleshooting, and growing the use of Conga solutions.

Carl Harkness, Relay Therapeutics

“For the second consecutive year, it is an honor to be able to recognize our incredible customers that are going above and beyond innovating in Revenue Lifecycle Management through the use of Conga’s solutions,” said Conga CEO and Culture leader, Noel Goggin. “The quality of this year’s customer nominations is a true testament to the power and impact that Revenue Lifecycle Management can have on the success of business overall. We are beyond proud to be able to partner with these customers to help support their businesses.”

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Mitel’s Collaboration Suite Wins CompassIntel Award for Top Team Collaboration Technology

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April 13, 2023

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Mitel’s Collaboration Suite Wins CompassIntel Award for Top Team Collaboration Technology

MiCollab among tech solutions praised for elevating business and enterprise operations.

Mitel, a global leader in business communications, is pleased to announce that its all-in-one collaboration platform, MiCollab, has been named top Team Collaboration solution by Compass Intelligence as part of their 11th annual CompassIntel Awards. Voted on by industry journalists, thought leaders, and analysts, the awards honor the leading companies, products, and technology solutions in mobile, IoT, business tech, and emerging technology industries.

connecting employees quickly and simply, regardless of where they work or what video application they may use. With audio conferencing, video conferencing, and collaboration in one application and the option to deeply integrate into vertical workflows, it delivers the high-quality user experience and on-the-go connectivity today’s employee demands.”

MiCollab is built for today’s fast-paced, anytime anywhere communications by providing the essential tools employees need to connect and collaborate with colleagues – whether spontaneously or planned. With a powerful suite of enterprise-class messaging services, including instant messaging and voice or web collaboration, employees can choose the communication option that works best for them.

Organizations also benefit from the flexibility provided by MiCollab’s numerous third-party integrations, and soon-to-be-announced updates will build off this to provide employees with even more choices across video platforms and vertical integrations.

“Enterprises need simple, seamless, and accessible communications for hybrid, in-office and work-from-home staff,” said Stephanie Atkinson, CEO, Compass Intelligence. “Having an all-in-one solution that consolidates essential collaboration and communications is vital, and Mitel delivers with their MiCollab + MiTeam Meetings.”

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Alpha Price Revolutionizes Dealership Inventory Management with Advanced Algorithm Pricing, Merchandising Enhancements, and Remote Sales Manager Services

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April 13, 2023

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Alpha Price Revolutionizes Dealership Inventory Management with Advanced Algorithm Pricing, Merchandising Enhancements, and Remote Sales Manager Services

There’s a new tech company transforming the future of dealer operations. A bold claim but one that Andrew Pratt (Founder/CEO of Alpha Price) considered within the realm of possibilities when founding the company last year. “After COVID I noticed the market getting more competitive and sadly a lot of smaller stores do not have the innovation to compete. We give equal footing to dealerships looking to sell more cars at a better price.” Alpha Price brings solutions within a dealer’s existing systems to optimize their inventory management and sales processes for efficiency, productivity, and profitability.

“The most efficient way to increase the turn rate and hold gross begins with the price of the vehicle. By using advanced data analytics to predict market trends and being ahead of other dealers in the marketplace leverages a large regional advantage”

Key features of the Alpha Price process include:

Advanced Algorithm Pricing: Alpha Price’s proprietary algorithm analyzes market trends, competitor data, and historical sales information to manage dealership inventory at desired turn rates while achieving the highest possible sale price.
Merchandising Improvements: The platform completes photo overlays and custom VIN descriptions optimized for dealership SEO and human readability enhancing online visibility.
Remote Sales Manager Services: Alpha Price provides a remote sales manager service for dealerships in need of extra support. Sold in 50-hour packages, the remote sales manager’s work is screen-recorded and sent to the GM, ensuring transparency and clients only paying for time worked.

“The most efficient way to increase the turn rate and hold gross begins with the price of the vehicle. By using advanced data analytics to predict market trends and being ahead of other dealers in the marketplace leverages a large regional advantage,” said Pratt. Alpha Price’s innovative processes are designed to take the risk out of depreciating inventory and empower dealerships with the support they need from reporting to pricing.

By streamlining inventory management, Alpha Price is rapidly becoming a trusted partner for dealerships seeking to optimize their operations and drive success.

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AVANT Named Top Partner of the Year by Tangoe

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April 13, 2023

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AVANT Named Top Partner of the Year by Tangoe

With 92% of businesses concerned about budgets, AVANT and Tangoe are meeting demand for cost optimization with cloud, mobile, and telecom expense and asset management solutions.

Tangoe, Inc., the leading technology expense and asset management solution for more than 20 years, has named AVANT its top partner of the year. The Tangoe Partner Experience program, now one year in, has been a catalyst to unlocking value from the strategic relationships AVANT and its sellers have with businesses of all sizes.

“AVANT is a model global partner articulating the cost optimization value proposition and bringing in more business across a variety of industries, geographies, and sizes,” said Mark Denney, Chief Revenue Officer, Tangoe. “Their Trusted Advisors’ success in mid-size enterprises is staggering with the average time to close in less than 40 days. There is an urgent demand for the value of Tangoe’s services and AVANT is truly capitalizing on that opportunity.”

In today’s challenging economic climate, 92% of IT leaders are concerned about budgets and headcounts, according to a recent Vanson Bourne study. With cloud, mobile, and telecom investments expected to increase by an average of 10-12% over the next couple of years, responsible spending has never been more critical.

Tangoe’s services typically save businesses more than 20% of their total IT spend and, in most cases, deliver clients triple-digit return on investment in the first year. AVANT began working with Tangoe over a year ago as a founding Technology Services Distributor for the Tangoe Partner Experience to create more value for their clients. The leading ITEM (Information Technology Expense Management) solution from Tangoe, which spans cloud, mobile, and telecom services, has been invaluable to AVANT Trusted Advisors looking to help their clients save time and money.

Drew Lydecker, Co-Founder and President, AVANT, said, “As the macroeconomic environment shifts, businesses of all sizes are turning to their Trusted Advisors seeking ways to streamline operations and budgets. Tangoe’s ITEM software and services are uniquely positioned to deliver a positive return on investment for our clients, supporting the full life cycle of their cloud, mobile, and telecom needs.”

While ITEM solutions were born to support the largest, global companies, today, mid-size enterprises are grappling with the same challenges of managing multiple carriers, cloud (IaaS, SaaS, and UCaaS) providers, and mobile devices. Tangoe has the largest ecosystem, the most innovative software leveraging artificial intelligence (AI) and robotics process automation (RPA) to automate processes, and the service model that modern, tech-enabled businesses demand.

Kyle Hall, MBA, President of Resourcive, said, “Having a complementary offering to help customers cut through the complexity across a growing IT landscape is a win-win value proposition. The ability to offer Tangoe’s holistic expense management solution across cloud, mobile, and network has helped reinforce customer relationships while growing our business.”

As technology usage explodes across networks, cloud, and mobile, Tangoe is the only company that offers a complete IT expense management solution for cloud, mobile, and telecom services, harnessing information in every domain for better decision-making, budget forecasting, and resource allocations.

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TimeXtender Announces Acquisition of BI Builders as Part of Long-Term Growth Strategy

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April 13, 2023

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TimeXtender Announces Acquisition of BI Builders as Part of Long-Term Growth Strategy

TimeXtender, a data management and automation software company based in Aarhus, announced today that it has acquired BI Builders, a data automation software company based in Stavanger, Norway.

With this acquisition, TimeXtender will be able to support customers and users with a more comprehensive data automation solution, while also strengthening its position as a global market leader within the data management and data warehouse automation market.

“We are very excited to announce the acquisition of BI Builders and welcome the team to TimeXtender,” said Heine Krog Iversen, CEO and Founder of TimeXtender. “Bringing two of Europe’s leading data automation vendors together creates scale for further innovation. With the ever-increasing speed of innovation and technology advancements, size matters to continue to be a trustworthy vendor to our partners and customers. The products have different strengths and bringing them together into one cohesive platform will cement our position as a market leader for data warehouse automation and lay the foundation for widening out with data quality, master data management, data catalog, and observability over the coming years.”

“This is a first fantastic step in creating a global market leader in a very fragmented market, and possible with the great backing of Monterro,” said Iversen. “BI Builders is bringing a wealth of smart people with deep industry knowledge. I am a firm believer that talent density is the most important driver for innovation. Bringing the two organizations together will bring us to 115 XPeople around the world, improving our delivery capabilities in all areas.”

“BI Builders and TimeXtender have the same ambitions and overall goal of becoming a global market leader within data warehouse automation,” said Jarle Soland, CEO of BI Builders. “Combining the best from TimeXtender software and Xpert BI, BI Builders’ data automation software, will give our customers an even more comprehensive solution. BI Builders brings a strong position within the energy sector, real estate, and aquaculture industries in Norway.”

“During our due diligence, a lot of time was spent assessing our purpose, direction, alignment, and commitment and having conversations about company culture,” said Anne Krog Iversen, TimeXtender Co-Founder, and Chief DNA & Culture Officer. “It was clear that together we will use our purpose and Core Beliefs to achieve our goals through open, honest, and transparent communication.”

“BI Builders consists of 36 very competent and motivated employees who will join forces with the XPeople to secure further growth,” said Soland in closing. “The idea of joining the two key players in the data warehouse automation space makes it possible to scale at a much higher speed. The offering to the market, bringing the best from both TimeXtender and Xpert BI, gives us all that we need to prove the joint position as a market leader. This is a win-win for customers, partners, and the companies.”

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Deloitte and Riskified Partner to Help eCommerce Merchants Analyze Their Fraud Exposure Against Industry Benchmarks

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April 13, 2023

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Deloitte and Riskified Partner to Help eCommerce Merchants Analyze Their Fraud Exposure Against Industry Benchmarks

Riskified, a leader in eCommerce risk intelligence, announced its partnership with Deloitte, a leader in fraud and financial crime advisory services, to empower merchants with real-time insight into how their chargebacks, approval rates and fraud costs compare to similar companies in their space. This benchmarking service is an industry first, helping retailers formulate a scorecard that can uncover new opportunities to reduce operational costs, lower chargeback and fraud losses, and boost revenues by minimizing false declines.

This unique offering is underpinned by Riskified’s extensive eCommerce, fraud and identity intelligence derived from analyzing more than 2.5 billion transactions worldwide. This, in conjunction with Deloitte’s experiences in payment and fraud advisory, will help merchants elevate their payment and fraud capabilities. Benchmark analyses cover a wide range of industries including fashion, ticketing, travel, luxury, digital goods and more. Key metrics include approval rates, authorization rates, fraud losses, false declines, chargebacks and the cost of policy abuses surrounding returns, refunds, promotions and resellers.

“Improving profitability is a key topic for businesses today. As merchants continue to invest in their eCommerce experience, optimizing performance metrics such as transaction approval rates and false decline rates has become a critical priority. With Riskified’s wealth of transaction and customer identity data across industries and geographies, Deloitte can better evaluate and measure merchant risk and provide a more targeted solution to improve the digital transaction experience,” said Kevin Luh, Director, Fraud Management at Deloitte.

“Fraud has evolved alongside eCommerce at an unprecedented pace over the past few years, and merchant focus on costs, revenue, and bottom line is sharper than ever. Through our global merchant network, fraud expertise, and chargeback guarantee model, we’ve fine-tuned our ability to understand the cost of fraud,” said Kevin Sprake, VP of Global Channel Partnerships at Riskified. “We are proud to be partnering with Deloitte to give merchants actionable expert insights on how to take their risk strategy to the next level.”

Advanced analytics and automation bridge gaps for improved business outcomes

Exiger’s Supply Chain Explorer enables joint customers to rapidly identify risks within their direct and indirect ecosystems and supply chains

Standout customers recognized for being digital transformation change agents, intrepid innovators, and leaders in Revenue Lifecycle Management

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