Page 1078 – SalesTech Star

Hippo Video Secures $8M to Drive Sales Engagement with Personalized Videos at Scale

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February 15, 2023

Hippo Video Secures $8M to Drive Sales Engagement with Personalized Videos at Scale

***Powered by generative AI, Hippo Video’s hyper-personalized video content increases* *sales, productivity, and efficiency for companies like Genesys, Panasonic, and Freshworks***

Hippo Video, a leading interactive video platform to increase sales engagement, announced an $8 million funding round led by Dallas Venture Capital (DVC) with participation from Alpha Wave Incubation, KAE Capital, and Exfinity Venture Partners to support the company’s rapid expansion across the U.S.

Operating in a challenging macro-environment, sales leaders across all industries are under immense pressure to increase productivity and efficiency and achieve revenue targets – in many cases with fewer resources. At the same time, video messaging has become an essential part of the sales technology stack for pipeline growth, as cited by Gartner. Yet, video personalization historically has been unscalable, due to the copious amount of time and resources required for sales teams to create them. Additionally, video generally fails to provide interaction to keep the viewer engaged.

Hippo Video’s generative AI engine, Humanize AI, allows for hundreds of hyper-personalized videos to be made in a single day, leading to an increase in meetings booked, higher engagement, and improved win rates. Hippo Video’s easy-to-use, comprehensive platform enables sales teams to significantly increase engagement with personalized video outreach, delivering a level of ROI that is unattainable with other solutions.

“Businesses realize that video is a more impactful medium to establish better relationships that turn prospects into customers – but they have been unable to capture its full potential in the sales process,” said Karthi Mariappan, co-founder and CEO of Hippo Video. “By humanizing conversations with hyper-personalized, interactive videos, and enabling sales teams to distribute custom videos at scale, Hippo Video helps sales teams increase the pipeline and engagement which translates into higher win rates and revenue. This new capital will help us reach more companies in need of automated video technology to help them stand out among their prospects.”

Using Hippo Video’s patent-pending AI Editor removes the complexity associated with scalable video editing, seamlessly transcribing video audio for sales teams to edit faster and create professional-looking videos in just a few clicks. Communication with prospective customers is also made more impactful with the Hippo Video platform as it offers the inclusion of buttons, links to forms, polls, or call to actions inside the actual videos, providing an interactive viewing experience for prospects while collecting invaluable feedback and insights.

With a library of pre-built templates, the company’s Video Flows feature gives users the ability to record personal introductions and stitch them with pre-recorded videos for a tailor-fit output for every prospect. This eliminates having to tirelessly redo videos so users can craft customized videos in seconds.

“Atrium has sellers scattered all over the country and not always inside the hotel where face-to-face interaction is an option,” said Bryan King, vice president of sales and marketing with Atrium Hospitality. “In some cases, it’s Hippo Video that creates the breakthrough between our seller and the customer. Using Hippo Video, we created hundreds of videos that we can attribute to winning hundreds of thousands of dollars of business for our hotel.”

This funding will allow Hippo Video to expand its customer use cases across the U.S., adding to customers including a major European airline, Genesys, Seismic, HP, and Freshworks, who achieved a 3X increase in response rates and a 40% shorter sales cycle by utilizing Hippo Video. Hippo Video will also continue to innovate its product portfolio, focusing on enhancements to their varying product features.

“Hippo Video is a pioneer in leveraging generative AI and has built a multi-channel video marketing and sales engagement platform for enterprise users to create, share, and distribute engaging videos to improve outcomes for Sales, Marketing, and Customer Success teams,” said Dayakar Puskoor, founder of Dallas Venture Capital. “We are thrilled to invest in Hippo Video that has demonstrated exponential growth in customers, users, and revenue.”

“As a cross-border venture capital firm, DVC has long been identifying and investing in early state B2B SaaS companies based in India and helping them scale globally by leveraging our DVC Advantage platform,” added Puskoor.

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The Seismic 2023 Value of Enablement Report Shows Companies Increasing Enablement Tech Investment in Response to Economic Turbulence

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February 15, 2023

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The Seismic 2023 Value of Enablement Report Shows Companies Increasing Enablement Tech Investment in Response to Economic Turbulence

New research reveals enablement technology drives efficiency despite current market conditions, leading to higher employee retention and improved buyer engagement

Seismic, the global leader in enablement, today released the findings of its new 2023 Value of Enablement Report. More than 600 full-time employees in a sales, enablement, or customer success role at the management level or above in the United States were surveyed, with findings indicating that enablement technology is mission-critical to success in the current economic climate and most companies are looking to increase their investment in enablement.

Enablement technology has become widely adopted in recent years (9 in 10 survey respondents use enablement technology at work), allowing teams the ability to streamline workflows, optimize efficiency and boost productivity. Despite recent economic turbulence and talent gaps in the workforce, these tools continue to save employee time and drive growth. In fact, according to the report, one of the biggest benefits of enablement tech is saving time. A majority (80%) of those that use enablement technology say it frees up time to focus on revenue-generating activities. Beyond that, 78% agree that enablement tech helps them provide a better customer experience.

In addition to driving efficiency, enablement bridges the knowledge gap that new employees face – setting them up for successful conversations with customers and reducing time to ramp into new roles. Notably, 76% of practitioners reported that having quick access to coaching and training content keeps them from second-guessing themselves during customer engagements, while 8 in 10 respondents said having access to coaching and training helps them prepare for client presentations. What’s more, in a turbulent labor market, job seekers overwhelmingly said that having access to enablement tools is a significant factor when deciding their next career move. Almost all respondents (97%) agree that supportive internal systems and development opportunities are a priority when job searching.

“As go-to-market teams continue to navigate an uncertain economic landscape, enablement technology proves to be critical to their success,” said Irina Soriano, Vice President of Enablement, Seismic. “The data is clear: enablement empowers teams to produce better results, operate efficiently, and drive smart growth. But it’s also evident from our findings that it’s equally important to invest in your people as it is to invest in your technology. Particularly for members of the Millennial and Gen Z generations, professional development opportunities are significant factors when it comes to their employer of choice – and businesses need to invest accordingly to meet employee demand.”

Additional key report findings include:

On average, respondents that use enablement technology report that it saves them 15 hours per week.
- 52% of those that use enablement technology say it saves them time on finding metrics for planning.
- 48% say that it saves them time on organizing requests and/or addressing training gaps.
- 47% say that it saves them time on locating information.
In addition to efficiency gaps, almost all respondents (91%) who do not have access to the correct content when they need it say that spending time on non-revenue generating activities affects their morale.
- 97% of those who do not use enablement tech say that they often (19%) or sometimes (78%) are unable to locate the content they need when interacting with prospects and/or clients.
- Along with impacting their employer’s bottom line, lack of enablement tech impacts the individual’s bottom line, with 67% agreeing that lack of access to enablement tech affects their income due to spending more time on non-revenue generating activities.
Fortunately, many companies are moving to prioritize enablement, with 85% of respondents reporting that testing new enablement tools was a priority for their company in 2022.
- This trend is set to continue in 2023 with 77% of respondents saying that testing new enablement tools is a priority for their company and 75% saying that implementing new enablement tools is a priority this year.

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SecurityScorecard Announces Significant Momentum in 2022, Growing by 49%

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February 15, 2023

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SecurityScorecard Announces Significant Momentum in 2022, Growing by 49%

Now Delivering Security Ratings, Response, and Resilience Solutions and Services to 73% of Fortune 100 organizations

SecurityScorecard, the global leader in cybersecurity ratings, announced that the company closed its fiscal year ending December 31, 2022, with significant momentum, achieving 49% growth year-over-year. SecurityScorecard now delivers security ratings, response, and resilience solutions and services to 73% of the Fortune 100, with over 12 million organizations continuously rated.

Globally, SecurityScorecard experienced tremendous global expansion of its business outside of North America with 68% year-over-year growth in ending annual recurring revenue. Further, the company acquired LIFARS™, a global leader in digital forensics, incident response, and cyber resiliency services. The company also gained a number of market-leading customers in 2022 including Chubb and NTT.

“Our growth signals an inflection point for the security ratings market worldwide,” said Dr. Aleksandr Yampolskiy, CEO and co-founder of SecurityScorecard. “When attending the World Economic Forum in Davos this year, cyber resilience was clearly top of mind for global leaders across the private and public sector. These organizations are focused on maintaining trust with their ecosystem amidst geopolitical tensions and escalating cybersecurity threats, making the ability to measure cybersecurity a must-have.”

“Boards and business leaders need a far better understanding of cybersecurity visibility and continuous monitoring data, and their relationships to business processes,” said Jon Oltsik, distinguished analyst and ESG Fellow. “Without that knowledge, it’s impossible for them to make good cyber-risk management decisions that result in a more cyber resilient organization.”

Trusted by Governments and Insurers

SecurityScorecard has become a trusted, go-to resource for the U.S. government. For example, the company established partnerships with more than eight public sector-related associations, including the New York Department of Financial Services, the U.S. Conference of State Bank Supervisors (the umbrella organization for all 50 state banking regulators), and the U.S. national associations for U.S. counties, state legislators, and state CIOs. In 2022, the U.S. government’s cyber agency, CISA, added SecurityScorecard to the catalog of Free Cybersecurity Services and Tools and publicly partnered with SecurityScorecard via CISA’s Joint Cyber Defense Collaborative.

Additionally, SecurityScorecard’s Threat Research, Intelligence, Knowledge, and Engagement (STRIKE) team led an investigation of nation-state cyber activity leading up to and during Russia’s 2022 invasion of Ukraine, resulting in the discovery of the “Zhadnost” botnet, found to conduct DDoS attacks on Ukrainian and Finnish governments. SecurityScorecard’s Zhadnost research was ultimately cited by the U.S. government as part of CISA’s Shields Up program.

In 2022, SecurityScorecard’s Attack Surface Intelligence solution was added to the Department of Homeland Security (DHS) Continuous Diagnostics and Diagnostics and Mitigation (CDM) Program’s approved products list (APL), providing Government agencies with the ability to leverage SecurityScorecard’s solution to identify, contextualize, and prioritize critical threats across their global attack surface.

SecurityScorecard is also now a trusted standard in cyber insurance and cyber underwriting with insurance organizations, achieving 120% growth of new ARR in its insurance business in 2022. SecurityScorecard’s portfolio is highlighted by relationships with market-leading cyber insurers and insurance brokers including Chubb, AXA, Marsh and McLennan, and Willis Towers Watson.

In Good Company

SecurityScorecard welcomed The Honorable Susan M. Gordon, former Principal Deputy Director of U.S. National Intelligence, to its Board of Directors as an independent director. Ms. Gordon most recently served as the principal deputy director of U.S. national intelligence until 2019 and was a member of the U.S. Cyberspace Solarium Commission, a bipartisan, U.S. congressionally mandated initiative. MSNBC recently described her as “one of the most respected U.S. intelligence officers of her generation” and she has been advising former U.S. Presidents since President Ronald Reagan.

SecurityScorecard also significantly expanded its global partner Marketplace by 80%, to include more than 90 technology and integration partners such as AWS, Coupa, Crowdstrike, CSC, Fortinet, IBM, OneTrust, Palo Alto Networks, Snowflake, and Splunk. SecurityScorecard Marketplace delivers the solutions security leaders need to maximize security investments and more effectively communicate risk and results with their boards and/or key stakeholders.

The World’s Most Comprehensive Platform for Quantifying and Reducing Risk

As a security ratings innovator, SecurityScorecard expanded its capabilities this year to build the world’s most comprehensive platform for quantifying and reducing cyber risk, uniquely enabling organizations to protect their attack surface and their business ecosystem.

SecurityScorecard’s latest offerings and suite of Professional Services below deliver value to security leaders faced with the need for trusted, accurate data to visualize threats, communicate risk, and take decisive action.

Attack Surface Intelligence: The industry’s only global threat intelligence that exposes previously unknown threats with actionable insights to speed remediation across the attack surface, and also that of a third-party ecosystem.
Automatic Vendor Detection: Continuously monitors the cyber hygiene of an organization’s entire digital supply chain with the industry’s most complete and automated view of 3rd and 4th party vendor risk.
Cyber Risk Quantification: Partners with RiskLens and ThreatConnect to deliver instant financial impact assessments for any organization in the world.
Cyber Risk Intelligence: Helps organizations proactively eliminate cyber risk with actionable, tailored intelligence from SecurityScorecard’s Threat Intelligence team, helping customers increase the return on previous investments and drastically improve preventative controls.
Proactive Security Services, Digital Forensics, and Incident Response: Allows customers to battle-test their security controls and respond confidently to a cyber-attack by partnering with industry-leading experts available 24×7.

Unique Research and Industry Recognition

At The World Economic Forum in Davos, SecurityScorecard announced the research paper, “Addressing the Trust Deficit in Critical Infrastructure,” which analyzed the increasing cyberattacks that have undermined the public’s trust in the resilience of our societies and was featured in Bloomberg, Dark Reading and the official World Economic Forum Blog.

Also in 2022, SecurityScorecard issued ground-breaking research with The Cyentia Institute, which analyzed data from more than 1.6 million organizations to measure the speed of vulnerability remediation over a three-year period, revealing that only 60% of organizations have improved their security posture despite a 15-fold increase in cyber-attacks over the last three years.

Additionally, SecurityScorecard was recognized for a number of contributions to the cybersecurity industry in 2022, including:

Inc. Best In Business – Security
Gartner Peer Insights ‘Customer Choice’ – IT Vendor Risk Management Tools
Black Unicorn Winner – Cyber Defense Magazine

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Onapsis Closes 2022 with Significant Momentum Driven by Accelerated Demand for Business Application Security

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February 15, 2023

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Onapsis Closes 2022 with Significant Momentum Driven by Accelerated Demand for Business Application Security

Onapsis announces continued growth, key industry accolades, and record product innovation as demand to secure cloud, hybrid, and on-premise business applications accelerates

Onapsis, the market leader in business application cybersecurity and compliance, announced a successful year of continued growth and innovation, driven by the increased need for large organizations to protect the critical business applications that power their digital core.

“Attacks against business applications, such as SAP and Oracle, are growing at an exponential rate. In this uncertain threat landscape, enterprises are relying on our solutions now more than ever, especially as they migrate these applications to the cloud and integrate them into DevOps initiatives.” said Mariano Nunez, CEO and Co-founder of Onapsis. “Our goal is to give our customers the peace of mind of knowing their core business applications are secure, compliant, and available at all times. In this uncertain macroeconomic environment, organizations worldwide are being forced to rationalize their spending, and focus their investments on protecting only what matters the most. There is nothing more important than protecting core business applications, and that is the problem Onapsis solves. We look forward to continuing to innovate our platform and expanding our reach to more customers in the year ahead.”

Today, nearly 30% of the Forbes Global 100, including Pfizer, Sony, and Siemens, trust Onapsis’ industry-leading security solutions to protect their business applications. In the past year, Onapsis continued to innovate and invest heavily in its customers by launching its inaugural Executive Customer Advisory Board (CAB), composed of cybersecurity and technology industry executives from the world’s leading brands, such as Dow Chemical, Cargill, and Colgate-Palmolive. Onapsis further expanded its partner ecosystem, forming new strategic partnerships with leading organizations such as Oracle, KPMG, and Capgemini.

The company continued to lead in the industry through accelerated product innovation, releasing numerous new products and capabilities, including:

Onapsis Cloud Platform, a SaaS zero-footprint model that accelerates enterprises’ abilities to jumpstart their SAP vulnerability management programs.
New and updated ERP security capabilities that equip SAP and Oracle customers with deep visibility into their ERP attack surface and critical insights from the Onapsis Research Labs.
Onapsis Research Labs’ Threat Intel Center connects the Onapsis Threat Intelligence Cloud, a global network of sensors and applications instrumented to capture the activity of attackers exploiting business applications, and deep research conducted by the Onapsis Research Labs into a unified, detailed threat intelligence repository. The Threat Intel Center reduces the workload on security teams by delivering a comprehensive transfer of knowledge, allowing them to efficiently defend their organization while building their expertise in SAP and Oracle security.
Enhanced cyber security solutions that include a new Network Detection Rule Pack for Onapsis Defend and increased support for SAP SuccessFactors, a cloud-based human capital management (HCM) solution.
Onapsis Assess Baseline, a simplified core vulnerability offer designed to address critical vulnerabilities and to automate evaluation of the best practices in the SAP Security Baseline.

The Onapsis Platform is powered by the ORL’s extensive research and findings. In February, the ORL published research in collaboration with SAP, announcing the discovery and patching of critical network-exploitable vulnerabilities, dubbed ICMAD (Internet Communication Manager Advanced Desync). Due to the potential threats associated with the ICMAD vulnerabilities, numerous global organizations issued alerts, including the U.S. Cybersecurity and Infrastructure Security Agency (CISA). Coming on the heels of this research, Onapsis Research Labs reached a key milestone of 1,000 total zero-day vulnerabilities identified in business applications – becoming the first and only research team dedicated to business applications to accomplish this to date.

Onapsis also strengthened its executive leadership bench in 2022 with the appointments of Sadik Al-Abdulla as Chief Product Officer, Denis Cashman as Chief Financial Officer, and Kellie Snyder as Chief Customer Officer. Al-Abdulla brings more than 20 years of experience from building industry-leading products at organizations such as McAfee and CDW. Cashman brings more than 30 years of senior leadership experience at both publicly-traded and growth-stage companies, such as Dell/EMC and Microsoft. Snyder brings over 25 years of experience leading customer engagement functions for both private and public companies of various sizes and stages, including Salsify, CA, and Adobe

The increased adoption and ongoing success of Onapsis’ platform has been honored by critical industry awards. Specific honors and achievements include:

Onapsis was featured on the Inc. 5000 List of Fastest Growing Companies for the second consecutive year
Onapsis was named a Market Leader in ERP Security for the Cyber Defense Global Infosec Awards
Onapsis was listed on CRN’s 20 Coolest Web, Application, and Email Security Companies Of 2022
Onapsis Named a Gold Winner in the 2022 ‘ASTORS’ Homeland Security Awards
Onapsis was shortlisted for the Cloud Security Innovation category in the 2022 SDC Awards

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Straive’s Intelligent Document Processing (IDP) Capabilities featured in ISG Provider Lens Intelligent Automation Solutions and Services 2022 Report

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February 15, 2023

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Straive’s Intelligent Document Processing (IDP) Capabilities featured in ISG Provider Lens Intelligent Automation Solutions and Services 2022 Report

Straive (erstwhile SPi Global), a well-recognized leader in delivering technology-driven solutions for Content, EdTech, and Data, has been named a Product Challenger in Intelligent Document Processing (IDP) by the leading global technology research and advisory firm Information Services Group (ISG) in its Provider Lens™ Intelligent Automation Solutions and Services 2022 UK report and a high-ranking Contender in its US report.

ISG Provider Lens™ is a practitioner-led service provider comparison. Its research reports provide independent vendor evaluations and enterprise buying behavior segmentation.

Straive’s IDP capabilities are centered around its proprietary data management platform, Straive Data Platform (SDP). SDP provides customizable data extraction, enrichment, transformation, and delivery modules for all kinds of data (structured, semi-structured, and unstructured). Straive’s solutions employ cognitive technologies to automate data processing and deliver actionable insights from information-heavy content in any format, such as PDFs, emails, word files, annual reports, sustainability reports, scanned PDFs, images, diagrams, and more.

Straive offers a complete lifecycle of AI-led solutions, including data engineering, operations, analytics, and insights, all around a core of deep information engineering expertise to serve customers across a wide range of industries, including Information Services, BFSI, Life sciences, Retail, Logistics, Legal and more. The company has set up a dedicated R&D unit, Straive Innovation Labs, to continuously integrate next-generation solutions into its IDP offerings and co-create solutions with its customers.

On the feature, Ratan Datta, President and CEO, Straive, said, “With the evolution of data generation and consumption behaviors, most of the resultant content continues to remain semi-structured or unstructured. Processing this content will require a lot more investment in automated data processing with an emphasis on expertise, accuracy, and efficiency. Straive’s feature in the ISG Provider Lens™ report is a testament to our IDP capabilities and data solutions that we are focused on. We will continue to innovate, excel and deliver industry-best solutions.”

Straive differentiates itself by focusing on solving complex and often high-value use cases requiring specialized domain expertise. A team of SMEs, well-versed in BFSI, Capital Markets, Life sciences, Chemistry, Biomedical, Sustainability, Legal domains, and more, backs these efforts. Its multi-year expertise enables Straive to achieve a significantly higher level of automation and efficiency and leverage SDP as an enabler to drive business outcomes.

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PlainID Achieves Significant 2022 Milestones

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February 15, 2023

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PlainID Achieves Significant 2022 Milestones

Company Launches the Industry’s First Authorization-as-a-Service Security Platform, Increases Annual Recurring Revenue by Over 50 Percent and Strategically Expands its Sales and Marketing Team to Drive the Company’s Global GTM Strategy

PlainID, the Authorization Company™, today announces its 2022 milestones, including launching the industry’s first Authorization-as-a-Service platform powered by Policy-based Access enabling Identity-First Security while also strategically expanding its global sales and marketing team and growing revenue by over 50 percent.

With its late 2021 $75 million in Series C funding in 2022, PlainID expanded its go-to-market (GTM) strategy, accelerated product development and enabled many organizations to securely govern, administer and control who can access assets across their digital landscape. This was demonstrated with its summer launch of the industry’s first Authorization-as-a-Service platform.

Designed to solve enterprise challenges associated with advanced access control, PlainID’s Platform is architected for the scale and performance demands of the largest global companies and is powered by policy-based access control (PBAC). Additionally, the company added pre-built, third-party PlainID Authorizers™, which provide access control for vital authorization enforcement patterns, authorization for API Gateways, Microservices, and data lakes.

“Last year, PlainID made significant headway in high-profile verticals including financial services, government, healthcare and insurance companies,” said Oren Ohayon Haren, PlainID’s CEO and co-founder. “The successful delivery of our Authorization-as-a-Service platform, strategic partnerships and Authorizers resulted in a nearly 40 percent growth in global customers, driven by the continuing rise in breaches and companies needing to protect their assets.”

Throughout 2022, PlainID announced several strategic moves and partnerships contributing to its customer growth, including:

The PlainID Technology Network: Developed with PlainID partners, the Network delivers PlainID’s cutting-edge technology worldwide to help organizations securely transform authorization and access control.
Denodo: Along with Denodo, PlainID enables clients to centrally manage access to data in motion using policy to control access to data in complex enterprise environments.
Dremio – PlainID orchestrates policy-based access control for Dremio by enabling granular control and visibility of the data ecosystem with centralized policies that create, enforce, and manage, including workflow approvals for policy updates.
iC Consult: Positions PlainID as a strategic reseller and systems integrator for PlainID products, providing the necessary expertise required to consult and deliver on authorization requirements for any customer.

PlainID’s sales expansion reflects the company’s continued growth as a recognized leader in authorization. The company’s sales and marketing management team expanded with four industry veterans driving PlainID’s global GTM strategy, including Jeff Tishgart, VP of Global Alliances, Jake Schraufnagel, VP of North America Sales, Julie Kendall, VP of Global Marketing, and Mickey Martin, Director of Product Outreach.

“We are proud of our new members of the PlainID global sales and marketing team. They bring years of experience in cybersecurity and all have the proven track records on what it takes to deliver client success,” stated Tom Ammirati, PlainID’s Chief Revenue Officer. “Overall in 2022, we grew our staff by 65 percent, which positions us nicely to achieve our 2023 goals.”

PlainID was also honored three times in 2022 as the company was named a finalist for the Black Unicorn award and honored as a Cyber Defense Magazine (CDM) Infosec Innovator, and named “Best Solution – Identity & Access Management” in the CDM Global Infosec Awards.

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automotiveMastermind Launches Integration with Elead CRM to Improve Efficiency, Communication for Dealership Sales Teams

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February 15, 2023

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automotiveMastermind Launches Integration with Elead CRM to Improve Efficiency, Communication for Dealership Sales Teams

automotiveMastermind (aM), part of S&P Global Mobility and the leading provider of predictive analytics and marketing automation solutions for dealerships, has introduced an integration with Elead. This integration will benefit any aM dealer partner who uses Elead as a CRM.

The integration between Mastermind, aM’s flagship automated sales and marketing platform, and Elead, via the CDK Fortellis Market Place, will sync notes from Mastermind to Elead and open new opportunities (an opportunity in Elead relates to any specific customer deal) tied to the relevant salesperson. This will ensure that any note will be successfully passed to Elead and enable dealers to create customized workflows from these opportunities.

Mastermind’s notes feature allows dealers to enter written notes on any customer interaction or touchpoint to keep track of communications with customers and their purchase history. The integration with Elead will help dealers save time managing their notes by automating manual and repetitive processes and maintain an up-to-date and complete record of customer activity in their CRM.

Once a Mastermind user saves a note, it will automatically send it to the corresponding deal in Elead. If a deal does not already exist, Mastermind offers the user the option to manually open a new deal or automatically create one on behalf of the salesperson and assign it directly to that user in the CRM.

“Over the course of 2023, we’re focusing on strategic integrations to help our dealer partners more efficiently and effectively utilize their technology stack to generate business outcomes throughout the entire dealership,” said Aaron Baldwin, chief product officer at automotiveMastermind. “We know how important integrations are to our dealer partners, primarily our ability to integrate with their CRMs. One main value this integration offers is at the CRM level, a person may not be identified as in-market for a new vehicle. But once you layer in the Mastermind data, dealership sales teams have better intel into who they should be talking to, when and with what specific messaging. This is aM’s third key CRM integration, and it underscores our commitment to introducing more strategic integrations in the future.”

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FourKites and RCS Logistics Partner to Bring End-to-End Multimodal Visibility to Customers Worldwide

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February 15, 2023

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FourKites and RCS Logistics Partner to Bring End-to-End Multimodal Visibility to Customers Worldwide

Real-time visibility helps leading LSP streamline operations and drive huge growth in ocean and OTR business, while providing customers with a world-class experience

Leading supply chain visibility company FourKites and RCS Logistics, one of the world’s leading independent logistics service providers, today announced a partnership to provide RCS customers with a one-stop shop for end-to-end visibility into their shipments across ocean, air, drayage, intermodal and over-the-road (OTR). Leveraging FourKites’ industry-leading real-time supply chain data, RCS’s internal teams and customers are benefiting from automated, real-time visibility into the status and location of shipments in transit and at rest, all over the world.

“FourKites’ supply chain visibility platform is a game-changer for RCS Logistics,” said Brian Heaney, President at RCS Logistics. “By providing comprehensive end-to-end visibility data, the industry’s most accurate predictive ETAs and real-time status into shipments, our internal teams are much more efficient and able to focus on higher-value services, while our customers and partners receive a holistic view of their supply chain and shipments. It’s a modern, world-class experience that every stakeholder — large and small — can now enjoy.”

Since deploying the FourKites platform — including the company’s groundbreaking Dynamic Ocean® solution — in Q3 2022 to track ocean, drayage and OTR shipments, RCS has achieved 7x growth in its domestic transport services, while its ocean freight business has grown 12x. “We are known in the industry as a leading air freight forwarder,” notes Brian Aldridge, SVP Sales, at RCS. “With FourKites, we’ve been able to elevate our ocean freight experience, and connect the dots with other modes, to truly differentiate ourselves in the market. Our customers and partners appreciate FourKites’ simple, modern interface, and the transparency it creates across their supply chain.”

With FourKites in place, track-and-trace teams, drayage providers and warehouse staff have been alleviated of time-consuming manual tracking processes. Moreover, RCS’s data analysts are leveraging FourKites’ advanced analytics — which provide insights into on-time performance, dwell and detention costs, tracking quality, lane and mode performance, and more — to drive continuous improvements in every aspect of the company’s operations.

“We are thrilled to partner with a leader like RCS Logistics, which shares our vision for automated, interconnected and collaborative digital global supply chains, end to end,” said Brad Klaus, Group Vice President, International Solutions, at FourKites. “Our work together illustrates how we integrate across the supply chain ecosystem to modernize operations and provide a superior customer experience in the process.”

Building on the success it has seen to date with ocean, drayage and OTR shipment visibility, the two companies are now working to bring greater visibility to RCS Logistics’ leading door-to-door international air freight forwarding solutions.

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VERSES partners with SVT Robotics to Expand the Application of AI in Industrial Environments

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February 15, 2023

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VERSES partners with SVT Robotics to Expand the Application of AI in Industrial Environments

VERSES and SVT join forces to optimize operations in warehouses and distribution centers

VERSES Technologies Inc, a cognitive computing company specializing in the next generation of artificial intelligence solutions, today announced a partnership with SVT Robotics™, whose SOFTBOT® Platform and partner ecosystem streamline the integration and deployment of robotics, IoT, and other industrial applications. SVT’s integration with VERSES’ network operating system, KOSM™, is expected to accelerate deployments of AI powered robots into warehouses and distribution centers.

By modeling enterprise data and processes as a multi-dimensional digital twin of each location, KOSM generates real-time intelligence, boosts worker productivity, and improves overall operational performance. A SOFTBOT connector for KOSM services will be available in SVT Robotics’ AppDirectory for quick and reliable integration with any of the other automation and robotics technology connectors in the SVT ecosystem. This streamlines the integration and adoption of VERSES AI for use by supply chain companies using the latest logistics robots.

“We are thrilled to be a certified partner on the SVT Robotics SOFTBOT Platform,” said Gabriel René, Co-Founder and CEO of VERSES. “Companies within the supply chain tend to work in technologically complex environments and keeping up with the latest advancements can be challenging. The ability for SVT’s SOFTBOT Platform to integrate multiple systems, such as WMS, ERP, robotics, and IoT, enhanced with KOSM’s ability to generate a coherent model of the movement and flow of an operation in order to better understand and optimize them will be a powerful combination.”

Customers deploying VERSES technology through SVT Robotics’ agile, tech-agnostic SOFTBOT Platform also gain access to SVT’s’ AppLab and AppMonitor capabilities to build additional customer operational workflows, and monitor the activity and health of each deployment, process automation, and performance.

“SVT Robotics is focused on empowering companies to deploy automation technologies rapidly and seamlessly,” said A.K. Schultz, CEO of SVT Robotics. “Partnering with VERSES and its artificial intelligence technology not only enriches our SOFTBOT Platform ecosystem, but also introduces our customers throughout the supply chain to emerging AI technology that can dramatically change the operational performance within the distribution center, warehouse, and beyond.”

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NICE Named a Digital Market Leader in 2022 Opus Research Conversational Intelligence Intelliview Report

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February 15, 2023

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NICE Named a Digital Market Leader in 2022 Opus Research Conversational Intelligence Intelliview Report

NICE leads on both Conversational Intelligence Intelliview and Conversation Intelligence for CX and EX—positioned highest for Business Impact/Vision and Product Completeness

NICE announced that Opus Research has named NICE a market leader in Conversational Intelligence in its 2022 Opus Research Conversational Intelligence Intelliview Report. In this report, Opus Research seeks to learn and assess how select solution providers enable businesses to apply speech and conversational analytics, natural language processing, and machine learning technologies in contact centers, marketing, and sales acceleration efforts. Opus rates NICE highest in two of three cohorts—Conversational Intelligence Intelliview and Conversation Intelligence for CX and EX, based on Business Impact/Vision and Product Completeness.

“Powered by CXone, NICE’s complete, cloud-based platform solution, our clients are already digitally transforming millions of brand interactions to optimize their end-to-end customer journeys—no matter where they begin.”

Opus Research evaluated the services and strategic potential of 15 innovative firms “who surface insights from first-party conversational data and offer technologies and solutions to help brands and businesses make the most of their Conversational Intelligence.” In the report, Opus defines “Conversational Intelligence” as the data-capture and analytic resources to improve CX, customer support, sales, and marketing. Through the power of AI and data-driven intelligence, brands are equipped to address the increasingly complex needs of the digital-first customer on any touchpoint, anywhere, anytime with ease—at pace and scale.

“NICE has distinguished itself with Enlighten AI, which derives its intelligence from the content of billions of interactions analyzed by its proprietary algorithm,” explains Dan Miller, Lead Analyst and Founder of Opus Research and one of the authors of the report. “Key differentiators include its ability to apply native AI-infused analytic resources that listen to and learn from conversations over a variety of CX platforms over time and establish feedback loops between AI and enterprise employees.”

Further, Opus Research acknowledges NICE’s’ key differentiators, which include superior data, analytics, and AI capabilities; the ability to Implement Independently or with any platform, and human-level comprehension that learns and improves over time. For additional, in-depth analysis and a complimentary copy of the report.

“NICE is thrilled to be named a Conversational Intelligence leader by Opus Research and recognized for our market-differentiating approach to AI for CX that operationalizes actual customer interaction data in real time,” said Barry Cooper, President, CX Division, NICE “Powered by CXone, NICE’s complete, cloud-based platform solution, our clients are already digitally transforming millions of brand interactions to optimize their end-to-end customer journeys—no matter where they begin.”

The Importance of Conversational Intelligence

Opus Research’s report confirms that successful Conversational Intelligence applications promote collaboration, accelerate sales, enhance employee productivity and job satisfaction, enable agent training, improve chatbots and intelligent assistants, and provide a defined competitive advantage.

With its proven Conversational Intelligence tools, NICE allows organizations of all sizes to combine and analyse millions of customer interactions and data to uncover and operational blind spots, increase customer satisfaction, and improve agent performance. A holistic solution unified with CXone and the NICE portfolio, NICE Conversational Intelligence delivers seamless resolution across every touchpoint, everywhere.

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