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Airbase Launches Guided Procurement Becoming the First Spend Management Platform to Offer Intake Functionality

The Category Leader Brings Innovation to Purchasing Process, Meeting the Needs of Complex Procurement Requirements.

Airbase, the leading modern spend management software provider, has announced the launch of Guided Procurement. Airbase is the first spend management solution to automate the intake process for purchasing. It meets the needs of multiple stakeholders like procurement, finance, IT, security, and legal while integrating with their systems. Guided Procurement is a no-code, customizable workflow that directs any employee who wants to make a purchase to capture all necessary information and documentation. It routes purchase details to appropriate stakeholders and secures the required approvals for all transactions. It takes the guesswork out of spending company money and ensures compliance for all spend, even in complex organizations or buying scenarios.

Kevin Permenter, Research Director, Financial Applications at IDC, noted that “Airbase Guided Procurement is well timed as it addresses the growing need for companies to simplify their procurement processes in the face of increasing complexity. By consolidating the purchase and approval workflows, companies can have greater control, efficiency, and visibility into their spending, resulting in better compliance and savings.”

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“We value his leadership as he continues to grow our top-performing sales team.”

According to Airbase Founder and CEO Thejo Kote, “We understand the risks and challenges around compliance and control that companies face when dealing with complex global procurement processes, especially ones that span multiple business groups and their systems. That’s why we’re so pleased to offer Guided Procurement. Any employee from any location can request a purchase while being guided by Airbase to gather and route all necessary information to multiple stakeholder systems. This means that IT, legal, finance, and procurement teams have the oversight they need to ensure compliance. Our purchase and approval workflows can be easily configured to reflect company policies and the requirements for different types of purchases. We believe this expansion of our product ushers in a new era of modern spend management, which includes all workflows for all stakeholders for all types of spend.”

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Airbase customer Erin Marchbanks, Accounts Payable Manager at Recharge, provides a real-life example of the impact of Airbase Guided Procurement.

“Managing purchasing processes can be a headache sometimes, especially when different departments like finance, IT, security, and legal all need visibility and control, but they all use their own business systems. That’s why we’re thrilled Airbase has added Guided Procurement. It gives employees an easy way to gather necessary information for every purchase and route it automatically to all stakeholders, directly to the software they already use. Everyone involved, from the requestor to the stakeholders, gets a great user experience, and we get improved compliance, speed, and visibility to find more savings.”

Related to its expansion of the procurement function, Airbase also announced the hiring of VP of Sales, J.R. Robertson, to lead its sales effort. J.R. joins the company from Coupa and brings a deep understanding of the needs of companies when it comes to more complex procurement processes.

“J.R. is a world-class talent with deep domain expertise, and I’m thrilled he has joined Airbase,” said Thejo Kote. “We value his leadership as he continues to grow our top-performing sales team.”

J.R. commented on his new role: “Airbase is leading the charge in transforming spend management, and I am excited to be a part of such a dynamic and innovative team. I look forward to driving growth and delivering value to Airbase’s customers.”

Airbase’s innovative approach and continued momentum in the spend management sector have been recognized in G2’s annual global software awards. Airbase was ranked as the #1 spend management product in the Top 50 (software) Products for Mid-Market companies, based on verified user reviews. In addition, Airbase won the bronze award for Accounting and Finance Products.

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Innovaccer Unveils Sara, Healthcare’s First Self-Serve Conversational AI Assistant at HIMSS23

  • HIMSS23 attendees will be first in the industry to experience the company’s next wave of innovative solutions, including the first conversational AI that makes generating complex analytic insights as easy as texting

  • Innovaccer is unveiling six new breakthrough solutions that help providers accelerate their success with population health, consumerism, and value-based care.

  • Leading the lineup is Sara, the first conversational AI for healthcare analytics. Sara gives business leaders, physicians, and care teams a chat-easy way to get accurate answers to population health questions. Forget SQL. Don’t bug the data team. Stop waiting days or weeks for reports. Just ask Sara, and get answers in seconds!

  • Other disruptive solutions to be unveiled at Innovaccer’s HIMSS23 booth 2216 include Health Equity, Readmission Predict, Risk AI, Network Optimizer, and Health 1:1—all designed to help providers accelerate their success with connected, patient-centered, high-quality care.

HIMSS23 Booth 2216  Innovaccer stole the spotlight at HIMSS23 today as it unveiled no less than six innovative solutions designed to help providers improve key clinical, financial, and operational performance metrics associated with value-based care delivery—regardless of the reimbursement model, be that fee-for-service (FFS), value-based care (VBC), or alternative payment models (APM). Whether operating under commercial, Medicare, Medicare Advantage, or Medicaid contracts, or even providing indigent care, Innovaccer is helping providers improve care quality, enhance financial performance, automate operations, and deliver hyper-personalized consumer experiences that improve healthcare outcomes for all.

Leading the charge is Sara, a breakthrough in the field of healthcare AI for its ability to generate human-like responses and engage in meaningful explorations of population health data with healthcare professionals. Sara is a conversational AI assistant that literally puts the full breadth and depth of enterprise healthcare analytics into the hands of healthcare managers, physicians, and care teams. Anyone can ask Sara complex questions about their health system’s population and get immediate answers on clinical, financial, or operational metrics.

“I can’t think of a single health system, hospital, or individual provider that isn’t committed to improving the health outcomes of their community as a whole,” said Abhinav Shashank, cofounder and CEO of Innovaccer. “Population health isn’t tied to any one payment model; it’s tied to the community. And every provider will tell you that they need better tools and technology to deliver the level of care and experiences that consumers are looking for today, and the financial performance healthcare leaders are striving for in an increasingly competitive market and an economy that keeps delivering unexpected shocks to the health system. With these new solutions, plus others that Innovaccer has in the pipeline, healthcare leaders can deliver value for the healthcare organization, value for consumers, value for patients, value for providers, value to the community, and, yes, value to the US healthcare system overall, no matter what reimbursement model is in play. Now is the time to double down on value.”

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Each of the one-of-a-kind solutions launched by Innovaccer today are powered by the company’s 2023 Best in KLAS healthcare data platform, which unifies patient data between disparate EHRs, HIT systems, and across care settings to give providers point-of-care access to the tools they need, seamlessly integrated into their clinical workflows. Innovaccer’s Data Activation Platform (DAP) is the secret sauce that enables the exceptional capabilities these six new solutions bring to healthcare.

“We named Sara after ‘Saraswati,’ the goddess of knowledge who brings order out of chaos,” said Kanav Hasija, cofounder and Chief Product Officer at Innovaccer. “Sara makes healthcare data conversational. It’s as easy to ask Sara for revenue PMPM as it is to ask Apple’s Siri® or Google Assistantfor directions.1 We see 2023 as a tipping point—a time to fully embrace healthcare consumerism and a time to double down on value. Each and every solution we’re showcasing at HIMSS is aligned with these market trends. I invite everyone to stop by our booth and see how we can partner with them to maximize their success in 2023 and beyond.”

In addition to Sara, Innovaccer is pulling the wraps off these equally disruptive solutions for healthcare professionals, each and every one designed to ramp up clinical, financial, experiential, and operational performance for providers, hospitals, and health systems:

Innovaccer’s Health 1:1 is the first enterprise customer relationship management (CRM) solution built exclusively for healthcare. By integrating all clinical and consumer data for a patient into a longitudinal consumer/patient record, health systems can find new patients, guide their care, and retain them for life.The integrated data also helps to tie financial outcomes to patient acquisition and retention initiatives, documenting downstream ROI. As the industry’s only Enterprise CRM that’s populated with all of your relevant consumer and patient data from day one, there’s no faster or more effective way to accelerate your success with consumer and patient engagement.

Innovaccer’s Health Equity is a comprehensive solution that helps health systems improve service delivery to underserved communities. They can use Area Deprivation Index (ADI) and member-level Social Vulnerability Index (SVI) scores to estimate socioeconomic needs, build cohorts based on social risk, develop targeted interventions to close care gaps and tap the largest network of community resources for referrals. Social Determinants of Health (SDoH) insights integrated into clinical workflows help providers close care gaps at the point of care. Assessments and surveys capture a population’s complex and changing social needs, while automated workflows drive collaboration among patients, providers, and community resources with closed-loop confidential communications. And health leaders can track performance to measure and improve their health equity strategy using the solution’s customizable dashboard.

Innovaccer’s Network Optimizer is a one-stop solution for healthcare leaders to visualize market dynamics and use data to improve network design, optimize network performance, manage referral steerage, reduce network leakage, decrease care costs, and improve care quality. It uses multi-market, all-payer claims data to simulate network configurations and their influence on network performance with predictive analytics. Network Optimizer also helps predict and preempt the impact of inclusions/exclusions of any given provider group on the health system’s performance across network characteristics such as quality score, adequacy, utilization, and more.

Innovaccer’s Readmission Predict helps providers optimize discharge care planning and care management by using AI to predict the likelihood of readmissions at the time of discharge. Readmission Predict also analyzes Admission-Discharge Transfer (ADT) feeds, claims profiles, and SDoH data to suggest targeted interventions providers can act on. Care managers can then prioritize resources and devote additional appropriate attention to at-risk patients to improve care outcomes, helping avoid readmissions and associated costs.

Innovaccer’s Risk AI boosts coding accuracy by analyzing unstructured EHR and clinical data to help providers identify suspect codes and close coding gaps at the point of care. It uses AI, ML, and NLP to analyze years of unstructured documents—such as patient charts, progress notes, and discharge summaries—to flag potential conditions that might impact a person’s risk score. Suspect codes for these conditions are shown to physicians within their EHR clinical workflow, where they can easily view, accept, or reject them during the clinical encounter, closing appropriate coding gaps at the point of care. This cuts coding time, enhances coding accuracy, improves physician satisfaction and efficiency, and maximizes risk contract outcomes by significantly refining population stratification.

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Boomi Appoints New Additions to Leadership Team as It Continues Global Expansion

Boomi, LP - Wikipedia

  • Leaders with experience from Adobe, SAP, Business Objects, Marketo, CA Technologies, and Citrix join category-leading software as a service (SaaS) company, Boomi

  • New additions to the executive leadership team build upon the recent appointments of a new CFO and CMO and support Boomi’s continued global expansion

Boomi, the intelligent connectivity and automation leader, announced the appointment of Greg Wolfe as Chief Commercial Officer, Rahim Bhatia as Chief Strategy Officer, and Jessica Soisson as Chief Accounting Officer. Additionally, Dan McAllister joins the company as Senior Vice President of Global Alliances and Channels, and Troy Anderson joins as Global Commercial Market Vice President.

“I’m thrilled to continue attracting top talent to broaden and deepen our already stellar team of leaders focused on customer success at Boomi”

“I’m thrilled to continue attracting top talent to broaden and deepen our already stellar team of leaders focused on customer success at Boomi,” said Steve Lucas, CEO at Boomi. “Demand for digital connectivity, integration, and automation has never been stronger as organizations across industries face unprecedented market volatility, the rapid pace of technological change, and an increasingly complex software ecosystem. These leaders have the experience and passion to take Boomi to the next level as we help organizations solve today’s pressing challenges and capitalize on tomorrow’s opportunities.”

As Chief Operating Officer at Marketo, Greg Wolfe previously worked closely with Boomi CEO Steve Lucas, where they helped grow the company and lead it to a successful acquisition by Adobe.

The executive appointments follow upon the recent appointments of Arlen Shenkman as Chief Financial Officer (CFO), and Alison Biggan as Chief Marketing Officer (CMO), as well as Boomi’s expansion in the high-growth markets of India, and the Asia-Pacific region.

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As a category-leading, global software as a service (SaaS) company, Boomi proudly boasts a growing user community of more than 100,000 members and one of the largest arrays of global systems integrators (GSIs) in the iPaaS space. The company has a worldwide network of approximately 800 partners, including Accenture, Deloitte, SAP, and Snowflake; and works with the largest hyperscaler cloud service providers, including Amazon Web Services, Google and Microsoft, among others.

Boomi is named on the Deloitte Technology Fast 500™ and Inc. 5000 lists as one of America’s fastest growing technology companies. The company has won two International Stevie® Awards, for Company of the Year and Product Innovation; the Gold Globee® Award in the Platform as a Service (PaaS) category; the Merit Award for Technology in the Cloud Services category; the Stratus Award as a Global Leader in Cloud Computing 2022, and received the prestigious 5-star rating in the CRN Partner Program Guide for two consecutive years.

New Boomi Leadership Appointments:

Greg Wolfe, Chief Commercial Officer
As chief commercial officer at Boomi, Greg Wolfe will oversee the company’s global strategy, driving growth and exceptional customer experience across all business units and geographies. With over 35 years of experience in leading and operating a diverse set of companies and functions in the SaaS category, Greg is a seasoned executive with a proven track record of driving success, building high-performance teams, and maximizing stakeholder value. Prior to joining Boomi, he held C-level and executive roles at some of the world’s leading technology companies, including Adobe, SAP, Business Objects, Marketo, Crystal Decisions, and Xerox Corporation.

Rahim Bhatia, Chief Strategy Officer
Rahim Bhatia joins Boomi as chief strategy officer, where he will help further develop and execute on the company’s strategy for driving organizational growth and customer success. Rahim is a customer- and commercial-focused leader with more than 20 years’ experience delivering scalable customer and revenue growth for technology businesses at companies such as SAP, CA Technologies, and Axway.

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Jessica Soisson, Chief Accounting Officer
A seasoned leader in compliance with regulatory and governance requirements across fast-paced, multinational organizations, Jessica Soisson has more than 25 years’ experience in diligence, acquisitions and divestitures, corporate restructuring initiatives, and business process re-engineering. As Chief Accounting Officer, she will be responsible for overseeing all accounting matters and functions for the Company, tax, treasury, and various other functions, such as order management and collections. Jessica was previously Chief Accounting Officer and SVP, Corporate Controller at Citrix Systems, and served in a managerial role at Arthur Andersen.

Dan McAllister, Senior Vice President of Global Alliances and Channels
Dan McAllister brings to Boomi more than 25 years of experience in global alliances and channel partnerships. Previously, he led global teams and achieved industry-leading growth at Salesforce, MuleSoft, Box, NetSuite, Crystal Decisions, and SAP. At Boomi, Dan will focus on further building the company’s extensive global partner ecosystem and developing win-win partner enablement programs.

Troy Anderson, Global Commercial Market Vice President
Troy Anderson most recently led Data Analytics Sales at Google Cloud for North America. Prior to its acquisition by Google, Troy led Worldwide Commercial Sales and Go To Market Strategy for Looker. For more than 20 years Troy has specialized in commercial sales leadership with an emphasis on team culture. Prior to Google, Troy held senior leadership roles at Qlik, SAP, Crystal Decisions, and Business Objects covering Global Sales, Business Development, and Operations. Under Troy’s leadership, his organizations were recognized as top employers in the region.

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Tosunoğlu Partners with Infor to Strengthen its Operational Processes

Infor | ERP simplified and preconfigured for your industry

Textile manufacturer chooses Infor CloudSuite Industrial Enterprise to improve operational efficiency as it grows

Infor, the industry cloud company, announced that Tosunoğlu has selected Infor CloudSuite Industrial Enterprise. Tosunoğlu is a fully integrated manufacturing facility for fabric production that has expanded its field of business to new industries. The company strives to improve business processes and optimize its IT infrastructure with the multi-tenant cloud enterprise resource planning (ERP) and digitisation solution, powered by Amazon Web Services (AWS).

Tosunoğlu was established in Denizli, Turkey, in 1986, manufacturing high-quality fabrics for residential and outdoor spaces. Aiming to produce ecological, technological, sustainable, and original design textiles, it operates in more than 60 countries on six continents.

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The company recently made a growth decision by expanding its business scope. It has increased the number of industries it serves and has launched new business lines leading to more complexity. Tosunoğlu’s response was a top-level decision to strengthen its operational process for hotel chains and mobility industries. Infor CloudSuite Industrial Enterprise was selected as the proven solution to meet this requirement.

Further, with quickly changing market conditions and customer needs, Tosunoğlu’s advanced project management helps make sure that projects are completed on time, within budget, and in line with stakeholder expectations. Infor CloudSuite Industrial Enterprise reinforces this capability in one fully-integrated business suite. Tosunoğlu is implementing the solution through Infor partner Enigma Business Solutions.

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“For hotel chains and mobility industries, we need to be more customer-focused — fast, flexible and responsive to changing supply chain challenges. This involves putting our customers’ needs and preferences at the core of all our business decisions by collecting and analyzing customer data and tailoring products and services,” comments Murat Tosunoğlu, Tosunoğlu VP. “To achieve this agility, we consulted on the Infor multi-tenant cloud enterprise resource, which allows all of our departments to work with the same data. Thanks to this digitalization step, we expect to respond more rapidly to the demands of the industries in which we have just started to operate, while also improving the existing operation process within our structure.”

Reslen Eroğlu, Enigma Business Solutions managing partner, comments on the partnership between Tosunoğlu and Infor: “Industrial manufacturers’ efforts to respond quickly to their customers’ expectations lead to more complications in their businesses. We enable manufacturers to become more flexible and more agile by helping them develop and manage organizational change strategies to handle complexity. In line with this, companies that use digital business applications seem to have higher growth potential, such as hotel chains and mobility industries. If digital business applications are used in the right way, a big step is taken in fostering the growth of a company. Therefore, we considered Infor CloudSuite Industrial Enterprise solution to be the best match to support Tosunoğlu in this process of growth and expansion into new operating fields.”

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FourKites Introduces Industry-first Supply Chain Sustainability Analytics

New enhancements to FourKites’ Sustainability Hub will help supply chain leaders with advanced emissions tracking and reporting capabilities

Leading supply chain visibility provider FourKites today announced several new enhancements to its Sustainability Hub, which are designed to provide customers with greater ability to track, analyze and report on the environmental impact of their supply chain logistics operations. Introduced last March, Sustainability Hub offers granular emissions tracking, industry benchmarks, analytics and scenario modeling to help customers meet sustainability goals.

These insights are powered by FourKites’ network of more than 1,200 customers and 490,000 carriers, tracking over 3 million daily shipments across 220 countries and territories.

According to the U.S. Environmental Protection Agency, organizations’ supply chains often account for more than 90 percent of their greenhouse gas (GHG) emissions. Moreover, air emissions from freight are projected to exceed growth in emissions from all other transportation activities — including passenger transportation — by 2025. The Wall Street Journal recently reported that companies worldwide are facing increased pressure from their many stakeholders to demonstrate progress against sustainability goals, but supply chain professionals need better tools, technology and cross-industry collaboration to do so.

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FourKites’ latest sustainability capabilities include:

  • More granular and accurate Scope 31 emissions calculations. FourKites now incorporates load weight into its emissions calculations to provide shippers with more accurate estimates of Scope 3 emissions across all modes. This capability is particularly valuable for less-than-truckload and air shipments, for example, where a shipper’s freight accounts for only a fraction of a vehicle’s total load.
  • SmartWay-ready data aggregation. FourKites will provide shippers and carriers with comprehensive, export-ready data for their annual reporting of efficiency and air quality performance to the EPA’s SmartWay2 program. While SmartWay rankings help shippers and carriers improve their overall performance by using more and better SmartWay Carrier Partners, pulling together the data across large companies can be arduous. FourKites’ new capabilities relieve customers of significant time and effort in preparing their submissions.
  • SmartWay carrier sustainability rankings will also be integrated into FourKites’ carrier onboarding tools, seamlessly giving shippers and carriers the critical performance data they need to build a stronger, higher-performing roster of partners.

“By using FourKites’ Sustainability Dashboard, we were able to show the EPA how we are tracking carbon emissions,” said Amy Keen, logistics analyst at Haworth. “The fact that we have that information at our fingertips makes things really easy. We’re also in the process of doing a global assessment of our corporate footprint, and the information we can pull now is going to be so helpful.”

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In addition to FourKites’ Sustainability Hub, solutions like Dynamic Yard® and Appointment Manager can optimize time slots and yard processes to significantly reduce on-site truck dwell time and CO2 emissions.

“The combination of new government regulations and increased public demand for accountability has driven the need for sustainable supply chain logistics,” said FourKites Chief Product Officer Priya Rajagopalan. “We see more supply chain leaders embracing sustainability efforts as a key lever in driving more efficient and profitable businesses, and we are excited to bring them these powerful new capabilities to help them achieve their goals.”

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NICE Named a Leader in the 2023 Aragon Research Globe for Conversational AI in the Intelligent Contact Center

NICE is identified as a provider using conversational AI technology aimed at improving customer and employee experience

NICE today announced that it has been named a Leader in the 2023 Aragon Research Globe for Conversational AI in the Intelligent Contact Center Report.

Aragon Research analysts evaluated 14 providers that are including conversational AI technology within their intelligent contact center (ICC) offerings, or providing solutions focused exclusively for the ICC. Providers were ranked based on Strategy, Performance and Reach. NICE was identified as a Leader and highlighted for its open, cloud-native CXone platform with AI across its portfolio and its ability to deliver across the entire customer experience arena. NICE was also identified for its unique ability to address the needs of the CXi (customer experience interactions) market.

“It is evident that NICE is committed to driving brands to master CXi,” said Jim Lundy, Founder and CEO of Aragon Research. “NICE’s ability to address customers’ needs across the entire journey from the initial digital entry point to the final issue resolution is helping to deliver notable CX.”

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“It is evident that NICE is committed to driving brands to master CXi”

This acknowledgment follows NICE’s recent announcement of the industry’s first conversational CX integration with OpenAI’s generative modeling, the same technology that powers ChatGPT, and CXone. This pioneering integration of CXone Expert and OpenAI’s technology, combined with NICE’s Enlighten AI models, enables customers to resolve issues with automated self-service that looks and sounds refreshingly human. With this integration, organizations can create human-like conversational consumer experiences that provide exceptional CX without engaging agents.

“One of the key tenants to mastering CXi is AI adoption. NICE continues to make market-leading investments in the latest cutting-edge conversational AI technology to distinguish our solutions from our competitors,” said Barry Cooper, President, CX Division, NICE. “We are honored to be identified for this achievement by Aragon Research and we believe this demonstrates our commitment to propelling brands to deliver seamless CX through agent-assisted and unassisted interactions, intelligent virtual assistants, and smart self-service. We are setting the standard for brands to lead in the digital era in the contact center and beyond.”

Aragon Research does not endorse vendors, or their products or services that are referenced in its research publications, and does not advise users to select those vendors that are rated the highest. Aragon Research publications consist of the opinions of Aragon Research and Advisory Services organization and should not be construed as statements of fact. Aragon Research provides its research publications and the information contained in them “AS IS,” without warranty of any kind.

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Qlik Announces 2023 Global Transformation Awards

Recognizes Customers Leveraging Real-Time Data for Action and Certainty

Qlik announced the winners of its annual Global Transformation Awards, recognizing customers who are leveraging real-time data through Qlik for transformation and creating certainty in decision-making. The awards were presented by Qlik’s Chief Transformation Officer Poornima Ramaswamy at QlikWorld, the company’s global customer and partner event. The winners represent a cross-section of organizations from various industries and NGOs that have deployed Qlik to activate their data for outcomes.

“Real-time data is crucial in driving decisions that create certainty and outcomes in an ever-changing market landscape,” said Mike Capone, Qlik CEO. “We’re proud to recognize these leaders’ efforts in putting Qlik at the center of their data strategies that drive value across their organizations.”

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The 2023 Qlik Global Transformation Award Winners:

  • CaixaBank: CaixaBank is the leading financial group in Spain with an asset volume of more than €590 billion and one of the leading banks in Europe. CaixaBank leverages Qlik Sense® to support 25,000 network and HQ employees with real-time data made available on any device. Powered by Qlik, CaixaBank’s ‘Mis Ventas’ (My Sales) app helps employees analyze sales and objectives and gain valuable insights, which the bank is using to define its commercial strategy and transform how the entire organization makes decisions.
  • Honda: The leading Japanese public multinational manufacturer of automobiles, motorcycles and power equipment, Honda has deployed Qlik analytics to more than 7,000 users to uncover hidden insights – even among unrelated data sources – to support business decision-making. Honda is using Qlik company-wide for value creation, including areas such as carrying out root-cause analysis of sales situations, analyzing the occurrence of quality problems and reducing production costs.
  • Merck & Co., Inc.: Merck, known as MSD outside of the United States and Canada, is a global pharmaceutical company whose mission is to discover, develop and provide innovative products and services that save and improve lives around the world. The company has been using Qlik as its central reporting tool since 2019 and has deployed Qlik across multiple aspects of its business. These include its Global Clinical Trials Operations team, which oversees over 300 late development stage clinical trials, and over 8,000 users across 60 countries leveraging a single Qlik application to maintain medicine quality standards and delivery.
  • Syngenta: Syngenta Group empowers the global food chain to feed the world and care for the planet. Syngenta has put data and analytics supported with Qlik at the heart of its digital transformation, with a 70% increase in analytics usage by over 11,000 employees each year for the last two years. Syngenta recently adopted Qlik Cloud® to expand data usage even further across the organization and help drive its mission of becoming a fully data literate company.
  • C40 Cities Climate Leadership Group: C40 is a network of nearly 100 mayors of the world’s leading cities working to deliver the urgent action needed right now to confront the climate crisis and create a future where everyone, everywhere can thrive. Leveraging both core Qlik analytics and advanced capabilities such as AI and Machine Learning, C40 is gaining real-world insights on issues such as greenhouse gas emissions that it shares with its member cities to drive collaboration and collective action towards climate goals.
  • Direct Relief: Direct Relief is a nonprofit humanitarian organization that works in over 80 countries to equip doctors and nurses with lifesaving medicines and supplies, along with essential funding for stronger health systems. Qlik has been a central component of Direct Relief operations since 2015, helping to inform its teams and network on where to allocate staff, money and resources, turning information into aid. Most recently, Direct Relief leveraged Qlik to analyze anonymized metadata from social media on mobile devices to provide vital support to Ukrainian refugees fleeing the ongoing war.

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Retailers and Warehouses ‘Risk Revenue Loss’ From Software Outages

New report exposes the hidden costs of ‘cheap’ shipment software

Retailers and warehouses are at serious risk of revenue loss if they select an unproven delivery management provider

nShift, the global leader in shipment software has released a new report examining the dangers of doing delivery management ‘on the cheap’.  Using unproven providers for mission-critical delivery capabilities increases the risks of significant disruption for organizations handling thousands of deliveries per day.  The report warns that delays or glitches on the technical side can soon snowball into significant operational and reputational challenges, including:

  • Customer churn – once a customer suffers a late delivery, they will be inclined to shop around for a better experience.  Software outages in the warehouse can unwittingly fling a customer into the more reliable arms of a competitor.
  • Reduced revenue – if a parcel intended as a gift arrives late it risks irrelevance.  Shoppers may simply demand their money back.
  • Loss of reputation – today’s socially-savvy shoppers will take their late or missed-delivery complaints to social media.  These have a detrimental impact in putting their friends and family off buying from the brand, retailer or webshop in question.

Lars Pedersen, CEO at nShift said: “After the cost of manufacturing products, shipping represents the greatest expense for most retailers.  So it’s understandable that people are keen to cut costs where they can.  However, when they trust critical parts of their technological infrastructure to unproven providers, they risk disrupting the fulfilment process and compromising the customer experience.

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“nShift is trusted to provide mission-critical infrastructure to the world’s leading brands.  We are a long-term partner and have been serving customers for over 30 years.  Retailers, webshops and warehouses can trust nShift not to jeopardize crucial services by going down at critical moments.  Collectively, our customers trust our software to facilitate delivery of millions of packages a month.”

The report proceeds to explore how the right delivery management software can do more than guard against disruption.  It can help retailers, webshops and warehouses facilitate:

  • Outstanding customer experiences – with the delivery options they expect at checkout to receive their parcels on their terms.  That could mean choosing between the cost, speed and sustainability of each delivery.  The best software will track the parcel at each stage of delivery and enable retailers to send branded communication to end customers.
  • Fast deployment – aided by simple integrations with retailers’ existing tech stacks, and large carrier libraries.  Building carrier libraries manually can add significantly to the time and cost of deploying delivery management software.  Better to pick a tech provider that has the range of carriers in place to start with
  • End-to-end capability – a single suite covering the entire delivery management process means less risk of errors and greater efficiencies overall because each part is designed to work with the others
  • Returns that drive retention – four out of five customers won’t shop again with brands whose returns processes fail to meet their expectations. Done right, returns policies can reduce costs while also converting up to 30% of refund requests to exchanges

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365 Retail Markets Expands Product Offering in UK with Kafoodle Acquisition

365 Retail Markets, the global leader in unattended retail technology, today announced its acquisition of Kafoodle, a UK based food technology company that specializes in menu and kitchen management, nutritional data, and allergy compliance.

Adding Kafoodle’s technology into 365’s portfolio will complement the company’s existing offerings and enhance its ability to provide comprehensive solutions to its clients. The acquisition also expands 365 Retail Markets’ reach in the United Kingdom and European markets, where Kafoodle has established a strong presence.

Kafoodle’s unique software simplifies recipe and menu management, nutritional data tracking, and allergen regulation compliance for food service operators (FSO). The acquisition will empower 365 customers to easily create menus that cater to the needs of specific demographics, such as those with dietary restrictions or allergies.

365 Retail Markets looks forward to working with the Kafoodle team to continue to innovate and improve the foodservice industry.

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“Kafoodle’s technology is truly innovative and aligns with our commitment to providing data-led insight to our clients while streamlining their business processes,” said 365 Retail Markets Chief Executive Officer(CEO), Joe Hessling. “We are thrilled to welcome them to the 365 family, and we are excited about the possibilities that this acquisition presents.”

“Everyone in the food service industry has the same responsibility to provide key information about the food they serve, and Kafoodle’s mission has always been to streamline how businesses accurately provide data to consumers,” said Kafoodle Founder and CEO, Tarryn Gorre. “We are excited to join 365 Retail Markets’ team, to offer global support to food service businesses and tackle the challenges surrounding what’s in the food we consume and how it is sourced.”

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The Kafoodle team will continue to operate out of their UK headquarters and will work closely with 365 Retail Markets’ global team to ensure a seamless integration. Customers of both companies can expect to see new and enhanced solutions in the near future.

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