Page 1033 – SalesTech Star

ServiceChannel Introduces New Price Score for Sourcing Contractors in Provider Search Tool

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February 28, 2023

ServiceChannel Introduces New Price Score for Sourcing Contractors in Provider Search Tool

Objective performance data allows businesses to procure the best and most cost-effective facilities service providers in every market based on historical track records

ServiceChannel, the leading platform for the procurement and delivery of facilities services, introduced the industry’s first search engine for finding the best providers based on actual service costs.

The new Price and Engagement Scores, combined with existing Quality and Speed Scores, give business operators an objective, comprehensive view of vendor cost and performance to help them find the top contractors for their facilities maintenance needs.

“In today’s environment of heightened budget scrutiny and rising customer expectations for in-store experiences, it is essential for businesses to work with the most competent and cost-effective service providers to stay ahead of their competition,” said Noam Reininger, ServiceChannel President. “Our unique price and performance scores empower our customers with unbiased, real-world data to help them make more informed facilities maintenance and vendor procurement decisions.”

“Our platform processes 28 million work orders every year from more than 70,000 vendors across hundreds of trades, and it applies a proprietary algorithm to calculate scores for the crucial aspects of service that impact a company’s brand image and bottom line.”

ServiceChannel is used by many of the world’s largest retail, restaurant, grocery store, healthcare, and convenience store chains to source and manage the repair and maintenance services that account for over 70% of their facilities expenses. With the provider scores built into the Provider Search tool, ServiceChannel customers can save up to 30% on repair costs and reduce downtime by upgrading to top-performing providers in plumbing, HVAC, electrical, and other key facilities maintenance trades.

“ServiceChannel Provider Search is the only tool in existence that measures the actual performance of service providers based on their historical track records, instead of anecdotal or subjective reviews,” said Edurne Jorda-Sierra, CMO and Head of Marketplaces. “Our platform processes 28 million work orders every year from more than 70,000 vendors across hundreds of trades, and it applies a proprietary algorithm to calculate scores for the crucial aspects of service that impact a company’s brand image and bottom line.”

The Provider Search tool now scores provider performance in five key areas of service:

Price Score (NEW) — Shows how cost-effective the provider is relative to their peers who are doing the same work in the same region, based on actual invoice amounts.
Engagement Score (NEW) — Measures how effectively the provider uses the power of the ServiceChannel Platform to deliver excellent service to their clients.
Quality Score — Shows how consistently the provider completes work on the first trip and avoids recalls for incomplete work.
Speed Score — Measures how fast the provider gets work done to maintain brand standards, from dispatch to work order completion and invoicing.
Search Score (NEW) — Ranks the top providers overall for a specific search, based on the combination of Price, Engagement, Quality, and Speed Scores.

The performance scores are specific to the trade and geography of the user’s search, which enables a true apples-to-apples comparison of available service providers in the market. By using objective supplier performance data for procurement, businesses can upgrade to the best providers available for each of their retail locations, improve service levels, cut costs, and reduce brand downtime.

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Mindtickle Announces Strategic New Hire, Triple-Digit Customer Growth, and 145% ARR Increase from New Revenue Enablement & Operations Products

STS News Desk

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February 28, 2023

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Mindtickle Announces Strategic New Hire, Triple-Digit Customer Growth, and 145% ARR Increase from New Revenue Enablement & Operations Products

Company Growth Reflects B2B Sales Teams’ Focus on Improving Revenue Productivity

Mindtickle, the global leader in sales enablement and training technology, today announced Eric Anderson as its new President, Go-to-Market. With nearly three decades of senior leadership experience in scaling high-growth technology companies, Anderson now oversees all aspects of the Mindtickle customer journey further helping Mindtickle grow as a leader in revenue enablement and operations technologies.

In the financial year 2022-2023, Mindtickle’s conversation intelligence solution, Call AI, saw 110% growth in logo count and 97.3% growth in annual recurring revenue (ARR) while its sales content enablement solution, Asset Hub saw 223% growth in logo count and 185% growth in ARR. Additionally, existing customers continued to spend more on Mindtickle’s training and enablement products, delivering a net retention in excess of 100%.

Mindtickle, the global leader in sales enablement & training technology, announced Eric Anderson as its new President

“Mindtickle is entering its next growth stage, and this is the right time to bolster our leadership team with industry veterans who can further strengthen our capabilities as an organization,” said Krishna Depura, CEO of Mindtickle. “Eric has experience driving strong alignment across all go-to-market functions to improve the value customers derive from technology solutions and services. As we seek to help organizations improve and consolidate their revenue technology stack, Eric’s experience doing the same in marketing technology will help us drive sustainable growth.”

Anderson will lead the Global Operations of Marketing, Sales, Customer Success Group, Partnerships & Alliances, RevOps, and Enablement Teams. He will oversee and align all aspects of the customer journey from brand awareness to deployment, customer and partner success, and renewal and expansion activities. Most recently Anderson served as Chief Revenue Officer at Optimizely where he helped to align their GTM efforts. Prior to this, Anderson’s deep experience includes successful stints as the CRO at Spredfast and ReturnPath and Nuance Communications as the Vice President of Worldwide Sales. In these roles, he successfully created teams to accelerate company growth while deepening relationships with customers to ensure they saw the best value from their implementations.

“In the face of economic uncertainty across every industry, sales enablement becomes more necessary than ever to ensure businesses can stay resilient,” said Anderson. “Mindtickle is unrivaled in its ability to drive topline results and revenue productivity by combining data-based enablement with effective deal execution. I’m excited to join a team that’s so focused on helping CROs, revenue leaders, and enablement align on the common purpose of improving sales performance.”a

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SetSail Launches GPT Integration to Give Revenue Leaders AI-Powered Insights Into Sales Data

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February 28, 2023

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SetSail Launches GPT Integration to Give Revenue Leaders AI-Powered Insights Into Sales Data

SetSail’s GPT integration enables go-to-market and RevOps leaders to get answers from their sales data about how to increase revenue.

SetSail, the sales data platform that helps revenue teams do what wins, announced the beta launch of new capabilities powered by GPT. By combining GPT’s powerful language models with SetSail’s ability to capture and centralize complex sales data, customers will be able to get instant answers and intelligence to drive more revenue.

“The keys to increasing revenue are locked in sales data that’s spread across teams and tools,” said Haggai Levi, CEO of SetSail and former Google executive. “Our new AI-powered innovation lets revenue leaders interrogate their sales data — regardless of its source. With instant answers to vital sales questions, leaders know what works, where to focus effort, and do what wins.”

SetSail captures data from across the go-to-market tech stack — including email, calendars, sales engagement tools, conversation intelligence software, and more. SetSail organizes and makes the data available wherever customers want it: in Salesforce, the SetSail App, or the customer’s own data lake.

With its new AI-powered interface, the solution enables customers to explore their sales data intuitively. Users can get answers about their sales data in real time, without having to spend hours creating custom dashboards or crunching numbers.

Real-time insights help revenue teams take immediate action. For example, leaders can ask “How many meetings does my team have with VPs this week?” then make sure their reps are well-prepared for critical meetings. Or revenue operations teams can ask, “What are top-performing reps doing differently than everyone else?” then make immediate sales process improvements.

Users will be able to ask additional questions on top of initial answers, letting them drill deeper into their sales data than ever before. They can save queries and charts — and return to the results as sales data is continually refreshed.

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Incisiv Releases 2023 Omnichannel Returns Index With Best Practices for Stronger Returns Management

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February 28, 2023

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Incisiv Releases 2023 Omnichannel Returns Index With Best Practices for Stronger Returns Management

According to the new report, 91% of retailers are experiencing an increase in return rates, yet most continue to treat returns as a cost of doing business

Incisiv, a next-generation industry insights firm that helps retailers and brands navigate digital disruption, has announced the release of its 2023 Omnichannel Returns Index in partnership with Appriss Retail, an industry leader of data-science-driven solutions that can help optimize consumer interactions and reduce fraud risk. This second edition of the benchmark assesses 128 leading retailers across nine retail sub-segments, four capability areas, and 80 digital experience capabilities related to returns.

As the share of digital revenue has grown, the benchmark study found that shoppers return online purchases three to four times more than store-bought purchases. Despite this trend, most retailers have yet to take a strategic approach to reducing returns and continue to view them as a cost of doing business. In fact, only 19% of retailers have a strategic returns program in place.

“Our 2023 Omnichannel Returns Index shows that retailers can no longer afford to ignore returns and must take a strategic approach to reducing the cost and complexity associated with returns management.”

The study demonstrates that most retailers have a limited understanding of their returns performance and are ill-equipped to improve the process, primarily due to a lack of clearly defined metrics and measures. The two retail segments that have the highest adoption of digital returns capabilities are health and beauty, and apparel and accessories. Meanwhile, department stores and consumer electronics retailers lead the industry in return processes and customer support capabilities.

Additional key findings from the index include:

91% of apparel and accessories retailers allow returns to be initiated online.
87% of department store retailers allow returns to be initiated via chat.
79% of health and beauty retailers provide personalized product recommendations.
78% of consumer electronics retailers allow shoppers to print return labels online.

Despite these strategic attempts to strengthen the online returns process, most retailers have significant room for improvement when it comes to meeting shopper expectations. The report found that:

76% of retailers display product ratings and reviews on the product pages, while only 37% allow shoppers to provide feedback on specific attributes like size and fit.
82% of retailers allow shoppers to return purchases in-store, while only 14% have the capability to schedule return pickup.
95% of retailers display order status, while only 23% allow shoppers to track return/refund status.
100% of retailers have self-help options for navigating returns, but only 2% provide the option to return purchases curbside.

These findings highlight the need for retailers to prioritize their returns strategies and invest in technology and processes to minimize the impact of returns on their businesses.

“Retailers have been quick to embrace digital capabilities but have been slow to address the impact that returns are having on their customer satisfaction and bottom lines,” said Amar Mokha, COO of Incisiv. “Our 2023 Omnichannel Returns Index shows that retailers can no longer afford to ignore returns and must take a strategic approach to reducing the cost and complexity associated with returns management.”

The benchmark report provides detailed insights and best practices for retailers looking to improve their returns strategy. From leveraging technology to streamline the returns process to implementing data-driven decision-making, retailers must take a more proactive approach to returns management if they want to maximize profitability.

“The point-of-return is an underutilized customer touchpoint, despite being a pivotal opportunity to preserve shopper satisfaction,” said Michele Marvin, vice president, Appriss Retail. “When a customer starts a return, it becomes the retailer’s job to redirect them toward other products by delivering strategic messaging, promotions, and discounts designed to save the sale. When retailers invest in the returns process, they are guaranteed to see improvements in customer loyalty and profitability.”

Survey Methodology

Incisiv’s 2023 Omnichannel Returns Index is based on insights from its proprietary digital maturity benchmarking methodology, and assesses the digital capability of top retailers across, Search and Discovery, Cart and Checkout, Fulfillment, and Customer Engagement & Service. Incisiv’s digital assessment methodology spans more than 80 returns capabilities and assesses the top 128 brands across nine industry segments: apparel, consumer electronics, department stores, general merchandise, grocery, health & beauty, home improvement, luxury and specialty. Attributes are categorized as table-stakes or differentiating capabilities based on their quantified impact on key digital performance metrics such as average order value (AOV), conversion, and customer satisfaction.

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Thryv Enhances Small Business Platform with Tap-to-Pay, TeamChat, e-Signatures and other New Features

STS News Desk

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February 28, 2023

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Thryv Enhances Small Business Platform with Tap-to-Pay, TeamChat, e-Signatures and other New Features

Thryv’s newest product and feature launches help small businesses streamline their operations with faster payments, better communications, and targeted marketing

Thryv Holdings, Inc., provider of the Thryv small business platform, announced enhancements to its SaaS offerings, focused on payments, communications and organization, building new innovation and momentum as the market faces challenges. With these updates, Thryv has seen strong momentum on the platform over the past two months, reaching an all-time high of user engagement of 40,000+ active users, up more than 30% year over year.

“Small businesses have faced endless challenges during the last three years of market changes. From being forced online during the pandemic and now back to regular in-person operations, small businesses have had to change their payments, communications, and operational strategies with a keen focus on efficiency,” said Grant Freeman, Thryv’s Chief Customer Officer. “The enhancements and new features we are introducing will provide a seamless and efficient way for customers to use the Thryv platform to solve these challenges and ensure they are growing successfully.”

The latest updates to the Thryv platform include:

ThryvPay™: Today, we announce the launch of the ThryvPay Mobile Card Reader (U.S. only) and all new Tap-To-Pay integrations with both Apple iOS and Google Android operating systems, allowing businesses to streamline in-person credit card payments via swipe, chip and near field communication (NFC). Tap-To-Pay unlocks the NFC capabilities present in modern iOS and Android devices to enable tap payments via NFC Credit Cards along with Apple Pay and Google Wallet at card present rates. Card-present capabilities unlock lower processing rates and costs for SMBs with ThryvPay, offering 2.6% + 30 cents per transaction. Launched during the pandemic, ThryvPay now allows businesses to accept, schedule, and process payments in-person and online. With transparent fees, convenience/surcharge offsets, and strong fraud detection, Thryv helps small businesses keep cash flowing, while charging competitive credit card transaction rates, ACH transaction fees and optional convenience fees or surcharges that offset SMB processing costs resulting in an effective payment processing rate substantially lower than competitive offerings.

TeamChat: TeamChat empowers business owners to turn talk into action. Launched in November 2022, over 850 accounts and 2,800 users have used TeamChat to stay organized, communicate faster, and manage their teams better than ever before. With Messaging and Channels, teams can reach their teammates individually or in groups fast. Because TeamChat is fully integrated within the Thryv CRM, businesses can easily tag or mention any contact, payment, booking or invoice, making collaboration a breeze. Finally, with annotation, teams can now comment and add context to any photos shared, making it easier than ever to share status and get projects done.

Signatures: Today, we are also announcing the launch of a new in-platform add-on, Signatures. Signatures automates the otherwise tedious task of using external e-signature providers to upload, request, obtain, download, and then store the completed documents in your CRM. Instead, users of Thryv can now upload their commonly used agreements, proposals, contracts, and other items requiring signature, and effortlessly send them to their Thryv CRM contacts for e-Signature. All completed documents are then automatically stored inside their CRM record for one centralized view of their customer. The Signatures App is included in every Thryv purchase, with a limit on 5 free Signatures per month. Via an easy in-app upgrade, users can upgrade to $49 USD/per month, for up to 100 signatures, with a small per signature overage for more. Signatures is available in the U.S., Australia, and Canada to all Thryv platform subscribers.

Integrated Two-Way Calendar Sync: Now available with Google and Outlook Calendar, small businesses can manage and integrate their professional and personal calendars. With bookings up by 100% since 2020, Thryv has worked to increase transparency so users can maintain a single calendar view and ensure nothing is missed.

Thryv Mobile App Enhancements: In November 2022, Thryv relaunched its bigger, faster, and more efficient mobile app. With 10x speeds and 90% less memory consumption, the Thryv mobile app is now available across iOS and Android, making it easy for small businesses to access their organization on mobile and on the go.

“The new features and product updates are born out of our collaboration with customers to efficiently develop products that solve their real-world challenges,” said Ryan Cantor, Thryv’s Chief Product Officer. “As consumer needs continuously evolve, small businesses are under pressure to transform quickly to keep up with the rapid pace of change without missing out on growth opportunities.

“Our new products, geared toward payments, communication, and collaboration, ensure that small business owners continue to meet their customers where they are and operate smoothly across all teams.”

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Betterworks Puts an End to Unproductive Meetings With the Launch of Its 1:1 Meeting Tool

STS News Desk

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February 28, 2023

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Betterworks Puts an End to Unproductive Meetings With the Launch of Its 1:1 Meeting Tool

Betterworks 1:1 meetings tool brings focus and efficiency to every 1:1 meeting

Betterworks, the leader in modern enterprise performance management solutions, launched a new one-on-one (1:1) meeting module, Betterworks 1:1s, to enable effective one-on-ones for all employees. Since the pandemic, 1:1s have increased significantly, yet 92% of employees consider meetings costly and unproductive, according to the Harvard Business Review. Betterworks’ new module makes 1:1 meetings with managers and peers more efficient and purposeful, supporting better preparation, execution, and further action.

Within the module, employees can easily and consistently manage 1:1s where both parties can view each other’s goals and action items adjacent to the meeting agenda. The shared visibility provides context to help align the conversation with what each person is trying to accomplish.

The shared agenda-setting that the module enables encourages participants to prepare ahead of time and take individual ownership of the meeting. With advanced visibility of the agenda — along with reminders encouraging preparation — meetings are more productive and valuable. The module promotes meeting best practices such as establishing clear meeting goals and documenting decisions, commitments, and next steps. These become part of the organization’s meeting culture and everyone’s meeting habits improve.

Employees can manage the module seamlessly from their calendar or email, making it easy to incorporate and build good habits like agenda-setting and action planning into their daily flow of work.

Betterworks Chief Product Officer Arnaud Grunwald asserts, “Effective meetings are intrinsically tied to individual and team alignment, productivity, and overall performance. Our customers’ HR leaders have asked whether Betterworks could help ensure managers have the tools to continuously guide their team members and foster stronger connections among peers. Indeed, their human capital management systems don’t come with such tools. That’s why we decided to add this new 1:1s module to our holistic performance management solution. We want to facilitate the kind of meetings that leave individuals feeling more connected, energized, and supported, and that helps work get done better and faster.”

Peers working on shared projects can use the 1:1 capabilities to manage the interactions that occur naturally during collaboration. With Betterworks, employees can create and manage 1:1 meetings with anyone in the company, including cross-functional team members, mentors, and skip-level managers. When agenda topics (or action items) aren’t addressed or resolved, they automatically roll over to the next 1:1 occurrence to ensure that these items don’t fall through the cracks.

Whether companies have hybrid, virtual, or globally distributed workplaces, meetings are a necessary part of everyday work life. The topic of effective meetings is doubly relevant in today’s hybrid world, where most of our work conversations have moved online and meeting times have increased, in turn decreasing employees’ productivity. It is more important than ever to have effective and purposeful meetings while at the same time fostering deeper connections between employees who aren’t physically colocated.

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Retail Workers, Employees at Large Companies Struggle Most With Workplace Technology

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February 28, 2023

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Retail Workers, Employees at Large Companies Struggle Most With Workplace Technology

Employees in IT and software services are best equipped to handle system-wide changes while service industries are less likely to avoid disruption
Workers at midsize companies are most likely to say their technology beats their expectations

Retail workers are struggling to work productively with technology at a time when rapid changes to the work environment have made digital service more important than ever, according to new data from Qualtrics (Nasdaq: XM).

Depending on the industry, employees have very different experiences with the technology they use at work, and how well it meets their needs. The pandemic accelerated technology use at work, but many companies cobbled together short-term solutions that now need to be updated, consolidated, or standardized. A recent global study from Qualtrics XM Institute found that 89% of IT leaders believe it is extremely or very important for their company to improve its ability to respond to unexpected events, with 51% of them saying it is extremely important.

Key insights on employees and workplace technology show that employees in different industries have varying experiences with the technology they use at work. Listening to employee feedback on how well it meets their needs can help prevent symptoms of burnout.

Overall, only 34% of employees say the technology their workplace provides exceeds their expectations. Less than a quarter (24%) of retail employees agree, but 39% of workers in information technology or software and services say their work tech exceeds their expectations.
54% of employees say they are rarely disrupted by major system changes, but only 49% of retail workers say the same.
Workers at mid-sized companies are most likely to say their technology at work exceeds their expectations.

This data is from a study of more than 35,000 employees from nine countries that will fuel Qualtrics’ benchmark insights, which allow organizations to compare their performance and identify opportunities across industries and geographies.

System interruptions are hard to avoid in customer-facing industries

One of the pain points caused by technology is its constantly changing nature, which forces users to adapt and update their own processes for using it. Less than half of retail workers say they’re rarely disrupted by system overhauls, and only 51% of employees working in the hotels, restaurant and leisure services say they are rarely affected by major system changes. Disruptions in these industries can extend to affecting services for the consumers they serve. By comparison, 58% of people working in IT and 57% of software services employees can avoid similar interruption.

“Post pandemic, getting the right technology is one of the biggest challenges facing companies as they try to keep their employees productive and engaged,” said Qualtrics Chief Workplace Psychologist Dr. Benjamin Granger. “It can be tempting to try to solve problems by introducing new technologies, but sometimes consolidating platforms to streamline processes is a better solution. Using tech that doesn’t meet their needs or slows their productivity can be frustrating and contribute to employee burnout, so regularly listening to employees who use the tech tools is essential.”

Mid-sized companies find the sweet spot while small and extra-large businesses share similar struggles

Technology needs differ by company size, and workers at companies with 5,000 to 9,999 employees fare best with their workplace-provided tech. These employees are much more likely to say their technology exceeds their expectations – 42% say so, compared with the 34% of employees worldwide. System-wide changes are also less likely to affect their ability to work, as 60% say they are rarely disrupted by changes.

Despite the difference in their workforce sizes, employees at small organizations (fewer than 500 employees) and extra-large ones (more than 50,000 workers) report similar challenges with their workplace technology. Less than one in four employees say their technology exceeds their expectations, and less than half say their work is rarely disrupted by system-wide changes to their technology.

	Global Employees	Small Companies (<500 employees)	Mid-size Companies (5,000-9,999 employees)	Extra-large Companies (>50,000 employees)
Employees who say technology at work exceeds their expectations	34%	23%	42%	24%
Employees who say they are rarely disrupted by major system changes	54%	49%	60%	47%

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Hitachi Vantara Announces Sheila Rohra as New Chief Business Strategy Officer

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February 28, 2023

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Hitachi Vantara Announces Sheila Rohra as New Chief Business Strategy Officer

To stay ahead of an ever-changing industry landscape and keep a finger on the pulse of emerging trends, Hitachi Vantara, the modern infrastructure, data management and digital solutions subsidiary of Hitachi Ltd. (TSE: 6501), announced that Sheila Rohra has been named chief business strategy officer (CBSO), effective immediately. The role will enable the company to further create and execute transformative strategies and provide new ways for customers to deal with the many opportunities and challenges they are facing.

Rohra reports directly to Gajen Kandiah, Hitachi Vantara’s chief executive officer, and will serve on the company’s executive committee.

“Organizations like ours must keep one eye on running the business and the other on what lies ahead so that we are prepared for the demands of tomorrow,” said Kandiah. “Sheila has repeatedly demonstrated her ability to identify what’s next and create and execute a transformative strategy with great success. With her industry expertise and technical understanding of the many elements of our business – from infrastructure to cloud, everything as a service (XaaS), and differentiated services offerings, I believe Sheila can help us design a unified corporate strategy that will address emerging customer needs and deliver high-impact outcomes in the future.”

Most recently, Rohra served as the senior vice president and general manager, data infrastructure business at Hewlett Packard Enterprise (HPE), where she was responsible for a $2 billion global organization focused on providing distinguished primary storage with cloud-native data infrastructure and hyperconverged infrastructure to some of the world’s top Fortune 500 companies. Prior to HPE, she spent 10 years at NetApp in several roles, including chief transformation officer and senior vice president of customer success. While there, Rohra led a $3 billion P&L that included professional and managed services, support delivery, and XaaS, as well as a company-wide transformation strategy that drove significant improvement in top-line growth and operating margins. Before NetApp, she worked at Cisco Systems, leading business operations for the company’s core technology group and contributing to short- and long-term planning, product innovation, portfolio management, and process improvement initiatives. Rohra also serves on the board for Women in Engineering (WIE) for University of Maryland and for Ayati, an organization that helps young women and girls stay in school in rural India.

“Organizations are more challenged than ever when it comes to how they store, manage, and utilize their data,” said Rohra. “The challenges are only compounded against a backdrop of hybrid and multicloud complexities and growing macroeconomic uncertainty around the world. That’s why I’m thrilled to join Hitachi Vantara at this time. Together, we have a unique opportunity to leverage our data-driven technologies, solutions, and capabilities to help customers personalize and co-create the solutions they need to meet their business objectives.”

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CloudBees Welcomes ThoughtSpot Chief Development Officer Sumeet Arora to Board of Directors

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February 28, 2023

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CloudBees Welcomes ThoughtSpot Chief Development Officer Sumeet Arora to Board of Directors

CloudBees, the leading software delivery platform for enterprises, announced the appointment of Sumeet Arora, chief development officer at ThoughtSpot, the leader in AI-powered analytics, to its board of directors. With a background in engineering, product strategy, and security, Arora brings more than 25 years of leadership experience to the board of directors.

“We are pleased to have Sumeet join the board at CloudBees. He will bring valuable experience and insights to the company at a strategic point in our journey,” said Anuj Kapur, president and CEO, CloudBees.

“I look forward to helping software engineers, where I started my career, cover new ground by providing counsel as CloudBees continues on its path of enabling global enterprises with self-service, fast, and secure workflows that connect software delivery to business outcomes.”

At ThoughtSpot, a company pioneering a new way to leverage artificial intelligence to analyze and act on data, Arora leads the global engineering and product teams. Previously, Arora spent more than 20 years at Cisco where he led the engineering and product management team for the service provider routing portfolio and was responsible for driving profitable market share growth.

“The pace of innovation in software, driven by the exploding cloud ecosystem, is nothing short of staggering, providing massive opportunity for companies. Joining the board of CloudBees is an exciting opportunity to work alongside an exceptional group of leaders charting new territory in how enterprises develop software,” said Arora. “I look forward to helping software engineers, where I started my career, cover new ground by providing counsel as CloudBees continues on its path of enabling global enterprises with self-service, fast, and secure workflows that connect software delivery to business outcomes.”

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Bolt Partners with Casper to Offer Shoppers Streamlined, Frictionless Checkout

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February 28, 2023

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Bolt Partners with Casper to Offer Shoppers Streamlined, Frictionless Checkout

Enabled by solution integrator Fēnom Digital, Casper launches its own checkout experience powered by Bolt

Bolt, a leading checkout technology company, announced its partnership with Casper Sleep Inc. to offer its customers a streamlined, one-click checkout experience. Casper leverages Bolt’s API-based, modular checkout experience without replacing its existing user interface. Bolt powers passwordless login and a seamless checkout for Casper’s own checkout experience that’s currently hosted on Salesforce Commerce Cloud.

Retailers and brands want to offer a seamless shopping experience, but not all of them want to replace their entire checkout to achieve it. By offering merchants the flexibility to power end-to-end checkout or plug into their existing checkout with APIs, Bolt is paving the way for major retailers with their own custom checkout solutions to move quickly to improve conversion and offer a superior checkout experience.

“Casper is customer-obsessed and always looking to turn its shoppers into loyal, repeat customers,” said Jason Sauser, VP of Technology at Casper. “We’re excited to take our customers on a seamless journey, from checkout to snooze.”

Providing a better one-click checkout experience for shoppers was a driving force behind Casper’s partnership with Bolt. Shoppers that go through guest checkout miss out on being able to conveniently manage orders, enjoy a personalized shopping experience, and get rewarded for loyalty. Bolt’s platform-agnostic, single-click technology will streamline Casper’s checkout experience.

“We’re honored to innovate alongside the biggest disrupter in the sleep industry as we introduce our newest strategic partnership,” said Maju Kuruvilla, CEO of Bolt. “Bolt’s modular checkout offering is a unique unlock for all retailers looking for a flexible way to embed Bolt into their existing checkout to turn more guest shoppers into logged-in shoppers.”

Other Salesforce Commerce Cloud merchants can access these same benefits by turning on Bolt. The technology is developer-friendly, making it simple, quick, and turn-key for solution integrators like Fēnom Digital to help their retailers go live.

“As a trusted partner to our clients, it’s imperative to be able to provide solutions like Bolt that have the ability to drive real revenue results,” said Dylan Runne, CEO of Fēnom Digital. “Bolt’s partnership with Salesforce Commerce Cloud allowed Fēnom to provide Casper with a seamless integration with limited impact to time and budget.”

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Company Growth Reflects B2B Sales Teams’ Focus on Improving Revenue Productivity

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SetSail’s GPT integration enables go-to-market and RevOps leaders to get answers from their sales data about how to increase revenue.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Enabled by solution integrator Fēnom Digital, Casper launches its own checkout experience powered by Bolt

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