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Creatio Named One of 100 Companies that Matter Most in Knowledge Management for 2023 by KMWorld

The annual award recognizes some of the most important companies in knowledge and information management

Creatio, a global vendor of one platform to automate workflows and CRM with no-code and a maximum degree of freedom, today announces it was named one of the KMWorld 100 companies that matter most in knowledge management and information management for 2023. The recognition is a testament to Creatio’s commitment to providing the most advanced solution that fosters efficient cross-departmental collaboration and boosts employee and customer engagement in turn.

“The increasing power of augmented and artificial intelligence, machine learning, natural language processing, semantic layering, knowledge graphs, cloud computing, chatbots, text analytics, and more has revolutionized many aspects of KM,” said Tom Hogan, Group Publisher, KMWorld. “Putting together the list of 100 companies that matter in KM causes us to look at companies with pioneering solutions. We applaud innovation, agility, and a focus on the customer. We are excited about the future.”

Read More: DataCore Wins Silver Stevie Award For Outstanding Sales And Customer Service

The annual list recognizes organizations that ensure a timely flow of targeted information and includes companies focused on areas such as analytics, collaboration, content management and services, customer and employee experience, workflow, and document management.

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Creatio offerings include a no-code platform (Studio Creatio), CRM applications (marketing, sales and service), industry workflows for 20 verticals and marketplace add-ons. Creatio helps customers digitize workflows, enhance customer and employee experiences, and boost the efficiency of commercial and operational teams. The company is recognized as a Leader and Strong Performer in multiple Gartner and Forrester reports. Creatio products receive raving end-user reviews on peer-to-peer portals.

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Frontegg Sponsors and Attends LeadDev New York 2023

Frontegg

March 14-15 Event to Feature Use Cases and Practical Advice From Top Engineering Organizations

Frontegg, the leading user management platform for B2B apps and number-one ranked Customer Identity and Access Management Platform on G2, today announced it is sponsoring and will be in attendance at LeadDev New York 2023. The annual two-day conference for engineering managers features sessions on understanding key metrics, creating growth strategies, building effective teams and more.

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What: LeadDev New York 2023

Who: Sagi Rodin, CEO and co-founder of Frontegg

When: March 14-15

Where: Metropolitan Pavilion, 125 W, 18th St, New York

Event details: LeadDev New York provides behind-the-scenes case studies from top engineering organizations, practical advice and frameworks, and community networking with leaders from around the globe. Speakers at this year’s event include David Yee, vice president of engineering at The New York Times; Suzan Bond, leadership consultant at Code Confab; André Henry, senior engineering manager at HARRY’S; Nora Jones, founder and CEO of Jeli; and Jon Thornton, principal engineer at Squarespace.

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Monarx Closes $6.1M Funding Round Led by Signal Peak Ventures (Ben Dahl) to Fuel Partner Growth

Monarx — Kickstart Fund

Managing Partner Ben Dahl of Signal Peak Ventures, who was the early lead investor in the cybersecurity company Cloudflare, led a $6.1M funding round.

Monarx is the most effective security solution for web hosting, with proprietary AI-powered technology that automatically protects websites from attack, or transforms malicious activity into high-quality, targeted, timely leads that drive revenue for hosters.

“We’ve seen how the right combination of tech and business model can open up huge new opportunities in cybersecurity, and we love how Monarx is doing that in web hosting.”— Ben Dahl of Signal Peak Ventures

Managing Partner Ben Dahl of Signal Peak Ventures, who was the early lead investor in the cybersecurity company Cloudflare, led the $6.1M funding round. Kickstart Fund, Pelion Venture Partners, and Crosscut Ventures also participated in the round. Monarx will use the money to help it further fuel partner growth.

“Monarx has created impressive new technology that actually protects websites effectively, while other tools don’t,” said Dahl. “We’ve seen how the right combination of tech and business model can open up huge new opportunities in cybersecurity, and we love how Monarx is doing that in web hosting.”

Read More: DataCore Wins Silver Stevie Award For Outstanding Sales And Customer Service

Monarx’s easiest-to-deploy solution enables hosting providers the choice to automatically protect against attacks on websites and/or monetize malware by detecting malicious activity and selling automatic protection to site owners. This flexibility allows them to fit the solution to their exact business model and replace less effective alternatives. The approach is significantly more effective, substantially less risky, and 17X less resource-intensive than the closest competitor. Moreover, Monarx’s unique AI-powered technology blocks more malware and has way fewer false positives than any other tool – 35% more and 69X fewer, respectively, than the closest competitors.

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“I’m excited to have Ben joining our team, as he brings tremendous experience and credibility in cybersecurity,” said Monarx CEO Jeremy Warren. “These are challenging times for a lot of technology companies, but I’m proud that we’ve been able to keep growing successfully by focusing on solving core problems and driving concrete value for our hosting partners. Thanks to Ben and all of Signal Peak for recognizing what we’ve built and choosing to join us as we continue on our mission to secure the world’s websites.”

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Inspiro Wins 2023 Gold Stevie Award for Customer Service Management

CX outsourcing leader Inspiro earned a coveted Gold Stevie Award in 2023’s Customer Service Management Team of the Year category.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes eight world’s leading business awards programs, including the prestigious American Business Awards and International Business Awards.

“I couldn’t be prouder of our management team,” commented Inspiro President and CEO Yuji Hamamoto. “They’re among the most tenured in an industry where attrition is a constant challenge. So they can nurture passion and dedication in our global employees, enabling us to support our clients and their customers with exceptional service.”

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More than 2,300 nominations—from organizations of all sizes and virtually every industry across 49 nations and territories—were considered in this 17th annual competition. Winners were determined by the average scores of more than 170 professionals worldwide.

“The nominations we received illustrate that business development, customer service, and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations,” said Stevie Awards president Maggie Miller.

“This award validates our resolve to prioritize people,” Hamamoto continued. “In today’s business, customer experience is a prime differentiator. We are honored to receive this testament to our culture of excellence and malasakit (genuine care and concern), a commitment we have upheld for decades. We continue to develop and deliver on behalf of our steadfast client-partners.”

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OrderEase Wholesale Order Management Approved for Sage 50 App Marketplace

OrderEase Logo

Sage 50 users can now enhance their functionality to have a customer ordering portal, sales rep app, EDI, PDF, and eCommerce automation.

OrderEase, the leading B2B order management solution, is pleased to announce that our innovative platform, OrderEase, is now available on the Sage 50 Marketplace. Our integration with Sage 50 offers businesses an easy and efficient way to manage orders from various channels, eliminating the need for manual order entry thus reducing errors.

With the OrderEase – Sage 50 integration, businesses can now receive EDI orders, PDF orders, sales rep orders, customer orders, and eCommerce orders all in one place. The platform is designed to significantly reduce manual processes in order management, reduce order entry errors, reduce labor, and reduce wasted time doing redundant tasks.

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Our platform is more than just a tool for managing orders; it’s a workflow hub that streamlines logistics, invoicing, and other key order related workflows”

— Warren Patterson

“We’re excited to be listed on the Sage 50 Marketplace, making it easier for businesses to manage their orders and achieve operational efficiency,” said OrderEase’s CEO, Warren Patterson. “Our pre-built integration with Sage 50 is fast and flexible, and businesses can quickly get digitally connected to all the ways they receive orders.”

Getting up and running with OrderEase is quicker than you think when you connect using our pre-built integration with Sage 50. Our dedicated team is committed to ensuring your business is set up for success, providing onboarding and training to efficiently work with the platform. Post-onboarding, you continue to receive great care as account managers with you to continue to leverage automation opportunities in your order management process.

“Our platform is more than just a tool for managing orders; it’s a workflow hub that streamlines logistics, invoicing, and other key order related workflows, enabling businesses to focus on delivering excellent products and services to their customers,” added Warren. “With our platform, businesses can easily manage their entire order process, from receiving orders through various channels to creating and processing invoices. Our platform integrates with various systems, including logistics providers, to ensure that orders are fulfilled on time and accurately. By automating these processes, businesses can significantly reduce errors, improve order fulfillment times, and free up staff to focus on higher-value tasks. Our platform also provides real-time insights into order status and inventory levels, empowering businesses to make informed decisions and respond quickly to changing customer needs.”

In addition to our Sage 50 integration and listing on the Sage marketplace, we are also pleased to announce we have started work on an integration for Sage 300, which will be completed early Q2, 2023. Stay tuned for more updates on this exciting development, which will allow businesses using Sage 300 to receive orders from various channels, including EDI orders, PDF orders, sales rep orders, customer orders, and eCommerce orders, directly integrated into their system.

Read More: SalesTechStar Interview with David von Rothenburg, VP Sales and Alliances at Pitcher

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Tech Data partners with Simplifai to offer innovative AI solutions in the Asia Pacific and Japan region

Partnership enhances Tech Data’s AI solutions portfolio and strengthens Simplifai’s presence in the region.

Tech Data, a TD SYNNEX company, announced its strategic partnership with Simplifai – an AI (artificial intelligence) solutions expert. Through this partnership, Tech Data will be offering Simplifai’s state-of-the-art automation solutions in key markets across the Asia Pacific and Japan region, enhancing its comprehensive portfolio of AI solutions and cloud-native technologies.

With the collaboration, Simplifai’s innovative all-in-one platform for intelligent process automation, Simplifai Studio, will be available in Singapore, Malaysia and India. Simplifai Studio is a user-friendly AI platform that can automate work processes with ease. It can configure and train an organization’s own bots without coding and with minimal effort, resulting in higher work productivity in just a few weeks.

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Bennett Wong, Vice President, Advanced Solutions – Modern Data Centre Analytics, Tech Data Asia Pacific and Japan said, “AI solutions have become essential in improving processes and business decisions, enabling organizations to keep up with market viability. By 2026, AI-driven features will be embedded across business technology categories, and 65% of organizations will actively use such features to drive better outcomes1. To accelerate AI adoption across the IT ecosystem, we are proud to partner with Simplifai and introduce their innovative, simplified and accessible AI solutions. This partnership will empower our partners and their end-users to navigate complex AI environment challenges and ultimately help them to stay ahead in the competitive technology landscape.”

With Simplifai Studio, businesses can manage time-consuming and repetitive tasks quickly. In the Studio, they will be able to delegate these tasks to Digital Employees – Simplifai’s customizable AI solution, comprised of individual modules such as Emailbot, Documentbot, and Chatbot. These Digital Employees can perform a variety of actions in different work areas ranging from front to back-end via Intelligent Process Automation, facilitating the delivery of excellent customer support and enhancing the customer journey for businesses.

“We are delighted to be partnering with Tech Data to accelerate our go-to-market in the Asia Pacific and Japan region,” said Bård Myrstad, CEO of Simplifai. “We look forward to helping more businesses achieve outstanding results in automating customer dialogue by leveraging our unique, AI powered solutions. We believe that our offering aligns perfectly with the high requirements of the upper segments of the automation market, also in increasingly important areas such as regulatory compliance, data privacy and IT security.”

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Epicor Recognises International Partner Excellence at Momentum Conference 2023

Epicor logo

Epicor, a global leader of industry-specific enterprise software to promote business growth, announced its Partner Excellence Award winners at this year’s Momentum International Partner Conference 2023.

The event recognises industry Channel Partners that have outperformed in their commitment to the growth of Epicor business, through innovation and cloud technology with their customers.

“The essential businesses that make, move, and sell increasingly recognise the significant benefits that the cloud can provide to their businesses,” said Paul Flannery, Epicor Vice President, International Channel Sales. “Epicor Channel Partners have been there every step of the way to support and collaborate with our customers on their digital transformation journeys and are a natural extension of our business in delivering the deep industry expertise our customers expect.”

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“The essential businesses that make, move, and sell increasingly recognise the significant benefits that the cloud can provide to their businesses”

This year’s award winners included:

  • Industry Specialist Award: Index Infotech LLC delivered strong expertise in precast concrete and deployed Epicor Kinetic to multiple customers. They continually develop their industry knowledge and best practice by providing outstanding outcomes for their customers.
  • Business Transformation Award: Kairos Solutions Pte Ltd was recognized for its work in collaborating with a customer on their Industry 4.0 journey, providing a fully integrated and automated solution through Epicor Kinetic that delivered measurable outcomes for the business.
  • Cloud Transformation Award: Coreplus Co.,Ltd evolved their organizational model to lead with cloud, working closely with a customer to expand and connect their operations across Southeast Asia, covering each of the customers’ make, move, and sell initiatives.
  • Rising Star Award: Mindbox delivered exceptionally strong year-on-year growth across a variety of Epicor platforms in a very competitive and price sensitive market. The team made significant investments in their sales and marketing organisation with a focused demand generation model.
  • International Partner of the Year Award: Precise Business Solutions significantly transformed its business over the last three years to focus on delivering for customers in the cloud, executing strong and sustainable performance while delivering value across many new cloud customers, migrations and add-on sales.

Andy Coussins, Epicor Senior Vice President and Head of International, concluded, “Congratulations to all our worthy Partner Excellence Award winners. I am delighted to share and celebrate our Channel Partner successes in person once again. Thank you to all our Partners strong collaboration, with their support we are able to deliver for our customers across the make, move, and sell industries with resounding success.”

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TechTarget Dramatically Enhances Intent Data Actionability with Confirmed Projects to Make Tech Sales Teams More Productive Immediately

Confirmed Projects available within TechTarget’s Priority Engine provide full visibility into verified technology purchases & buying team to focus Sales energy on capturing this real demand

TechTarget, Inc., the global leader in B2B technology purchase intent data and services today announced new updates to its Priority Engine platform that deliver improved capabilities. Newly enhanced Confirmed Projects™ intelligence provides B2B sales teams with early notification of verified projects underway in their territories. Obtained via direct interview from a key member of the buying team, Confirmed Projects include specific insights on the technical and business purchase considerations in-market accounts are looking to address — intelligence that will dramatically increase seller efficiency and productivity because they now know where and how to concentrate their efforts to get in on real deals.

TechTarget’s Priority Engine is the leading SaaS-based B2B purchase intent insights platform, delivering direct access to the most active in-market accounts and, within them, the named active prospects doing pre-purchase research in specific technology markets. Confirmed Project intent further augments the platform’s value with direct access to verified deals in process within its already expansive view of the total buying team and newly enhanced ability to filter territory views and lists to zero in on these opportunities. Together, these unique intent-based capabilities help both grow client pipelines and accelerate the deals within them.

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“Thousands of B2B sellers use Priority Engine every day to fuel their outbound efforts by discovering new active buyers in their territories plus prospect-level intent that helps them break through,” said Andrew Briney, Chief Product Officer, TechTarget. “The integration of Confirmed Projects into Priority Engine gives them a unique ability to attack and revive stalled mid-funnel opportunities with precise, actionable details on verified purchase plans.”

As economic headwinds continue to increase in the Enterprise Tech industry, companies cannot afford to have their Sales teams wasting time chasing accounts and people not likely to convert. Furthermore, they cannot rely on information that has been triangulated from general account-based intent paired with 3rd party cold contacts – this creates too many false positives and false negatives. With its focus on high-precision Prospect-Level™ intent data and Confirmed Project deal identification, TechTarget is helping clients pursue the best opportunities and maximize revenue in their territory. In addition to accelerating deals specific to a territory or ABM list, Confirmed Projects sources many additional net new opportunities — demand you would otherwise miss – outside of the artificial limits created by the limitations of legacy targeting approaches. A recent TechTarget analysis of a representative sample of customer-supplied ABM lists found that in matched companies outside the customer lists, Confirmed Projects could identify as many as 46x the amount of real opportunities available within the list.

Confirmed Projects feature:

  • Directly confirmed that an upcoming purchase will be taking place for a solution aligned to the client’s technology market within a twelve-month timeframe
  • Directly confirmed purchase requirements, challenges, desired outcomes, location, timeframe and vendor short-list information
  • Triple verified contact data & role in the purchase process

“Getting company firmographic information, size of company, industry, revenue, et cetera, is not so hard. But getting information around a company’s intent, at that point in time, is” said David McFarlane, Operating Partner, Companyon Ventures. “You could work with companies to understand whether or not your target segment, your specific target company has been engaging in research around the topics that are important to you. [But] To deliver a cost-effective capital efficient company, you’ve got to focus on those segments that are really going to deliver that profitability.”

Confirmed Projects are unique in the market and are highly actionable because of the strength and accuracy of TechTarget’s intent data. To illustrate this, a recent TechTarget research study compared activation using active contacts in Priority Engine to a leading 3rd party contact database (within the SD-WAN and Identity and Access Management markets specifically), and found that:

  • For better actionability, Priority Engine active contact records are 6X more complete.
  • For connecting success and conversion, Priority Engine active contacts deliver 5X better performance.
  • For improved CX and built-in database hygiene, Priority Engine active contacts were 18X less likely to generate a Do Not Call request.

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Ascendum Solutions Announces Boomi Partnership

Ascendum Solutions announced today that it has become a Registered Boomi Partner to help companies improve efficiencies while reducing costs.

Cincinnati-based digital solutions firm becomes global Boomi Partner to provide enterprise integration solutions that deliver streamlined, efficient operations and exceptional customer experiences.

Ascendum Solutions, a global digital innovation firm, announced that it has become a Registered Boomi Partner to help companies improve efficiencies while reducing costs and creating new business opportunities. As a global software as a service (SaaS) company, Boomi specializes in integration platform as a service (iPaaS), including API management, master data management, workflow automation, and data cataloging and preparation.

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“This partnership allows us to expand our capabilities and help our customers connect and automate their systems, processes, and data. ”

— Tom Whitehead

“Boomi is a leading provider of cloud-based intelligent connectivity and workflow automation solutions, and we are excited to offer their powerful platform to our customers,” said Ascendum Integration Practice Lead Tom Whitehead. “This partnership allows us to expand our capabilities and help our customers connect and automate their systems, processes, and data. We look forward to working with Boomi to deliver innovative and cost-effective solutions that drive growth and efficiencies for our clients.”

According to Whitehead, key integration approaches such as API-led connectivity, Event Driven Architecture, and Centralized vs Decentralized Integration Hubs are some examples that help bring business results quickly without overburdening resources and funds. In his recent article ,The Benefits of Implementing an Enterprise Integration Strategy, Whitehead says the key benefits of business application and data integrations include:

• Increased efficiencies
• Improved data quality and accessibility
• Greater agility and flexibility
• Enhanced customer service
• Reduced costs
• Improved risk management
• Better scalability

Whitehead says that by connecting multiple services and systems together through APIs, organizations can leverage existing technologies to improve scalability in areas such as customer service, sales automation, analytics, and software development, among others. As a result, businesses can make better decisions faster, reduce costs associated with manual labor and overhead, increase customer satisfaction, and streamline processes for the quick implementation of innovative ideas.

Tom Whitehead has more than 30 years of IT experience and has held many technical and leadership roles. He entered the enterprise integration space in 2006 and has connected many disparate systems within the CPG, retail, logistics, and theme park industries using multiple platforms. Now, Tom leads the global enterprise integration practice at Ascendum and is excited to partner with our clients to help modernize their integration landscapes.

Read More: ICM in recessionary times

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AI-Powered Messaging Platform Supercharges Sales Reps and Helps Small and Medium Businesses Increase Revenue

Optiwe is a messaging platform that leverages Artificial Intelligence and ChatGPT to enhance the performance of sales representatives in digital channels.

Optiwe announces the launch of new Artificial Intelligence-based features that help salespeople and customer service agents be more effective in their jobs and allow small and medium-sized businesses to increase sales on WhatsApp and other digital channels. The new features arrive at the most opportune time, as the entire market wonders how to use new advances in Artificial Intelligence such as ChatGPT and DALL-E to improve their sales and customer service processes. Optiwe brings the answer to the market with a platform that doesn’t aim to use Artificial Intelligence to automate the work of salespeople but to enhance their sales productivity on digital channels such as WhatsApp, Instagram, Telegram, and others.

Unlike other market solutions based on Artificial Intelligence that can only be used by large corporations due to their high prices, the platform that Optiwe offers is specially designed for small and medium-sized businesses from different industries such as car dealerships, real estate, tourism, and e-commerce, who are looking to sell their products and services through WhatsApp and other digital channels.

The platform includes four products that allow teams to increase their sales and customer service productivity: a Chatbot Creator for WhatsApp, a WhatsApp Shared Inbox for connecting Multiple Users and Sales Reps, a CRM for WhatsApp, and a WhatsApp Marketing Software.

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The first product allows users to create Chatbots for WhatsApp, a solution that uses Artificial Intelligence to help businesses automate their sales conversations with customers through WhatsApp. With Chatbots, companies can provide quick and accurate answers to frequently asked questions from customers, reducing wait times and improving the customer experience.

The second product is WhatsApp Business Multiple Users, which allows multiple salespeople and customer service agents to respond to messages in a Shared WhatsApp Inbox and an organized way. With this tool, businesses can optimize their time and resources since multiple agents can collaborate on customer service in the same platform. With Optiwe’s WhatsApp Multiple Users and Multiple Devices solution, companies can avoid salespeople using their personal mobile numbers, thereby reducing phone costs and keeping the entire conversation history centralized in one place. Optiwe also uses Augmented Intelligence to offer recommended responses that customer service agents can send to customers.

The third product is the CRM for WhatsApp, a tool that will allow businesses to manage and analyze their conversations on WhatsApp effectively and efficiently. This Customer Relationship Management (CRM) solution will enable WhatsApp users to receive, send, and archive messages in an orderly way and with the ability to generate custom reports.

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Lastly, Optiwe also offers a WhatsApp Marketing Software that allows businesses to send bulk WhatsApp messages to their customers or potential customers, with the ability to personalize and automate these messages according to each company’s needs.

According to the Optiwe team, “We are very excited to launch our new features and products to help businesses increase their sales on WhatsApp and improve their customers’ buying experience. We know that WhatsApp is the most widely used messaging platform in the world, and we want to help businesses make the most of this tool and enhance its use with Artificial Intelligence.”

With this launch, Optiwe continues to position itself as a leader in online sales and customer service solutions for WhatsApp, offering businesses new tools to improve their customer service processes, optimize their resources, and increase their sales.

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