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Home Blog Page 1023

Sellerboard Unveils Analytics Software Tools to Help E-commerce Sellers Optimize their Operations

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STS News Desk
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March 8, 2023
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Sellerboard Unveils Analytics Software Tools to Help E-commerce Sellers Optimize their Operations

Sellerboard’s solutions allow E-commerce sellers on the world’s largest platforms to access and understand the data they need to optimize their operations.

Sellerboard has unveiled a suite of software analytics tools for e-commerce sellers that can help them to optimize their operations and inventory. Sellerboard is a platform that specializes in providing e-commerce sellers with real-time data and analytics that gives them a clear insight into all the numbers and costs related to their business for a nominal amount. With dashboards and features like trends, PPC automation, inventory management, and “request a review”, Sellerboard can prove to be of invaluable help to e-commerce sellers.

Read More: Medius Appoints Henrik Rosén As Chief Technology Officer

Third-party sellers account for 60% of all retail sales on major e-commerce platforms. While sellers on such platforms have access to a huge pool of potential customers, this does not mean that all of them are making money. Even if a seller might sell a huge volume of products, he could be at a significant loss if he is making even a small loss on each item. This is why sellers need to keep a close eye on their costs, margins, and revenue to make appropriate changes in the pricing, inventory, sourcing, and shipping methods.

Said Vladi Gordon, CEO of Sellerboard, “Our platform informs sellers of how healthy their business on e-commerce platforms are. It clearly identifies which products are attractive and which are not. You can use our API (Application Programming Interface) to pull data from the platform. Users also have the option to enter the data manually. We compile this data into a report that is easy to understand and explains at one glance the cost of goods sold and the overall margins of the business. We automate many processes like requesting a review and pay-per-click (PPC) analytics to save time and money for our users. The key benefit that we provide to our users is that they get to make data-driven decisions instead of just going with their gut feeling or relying on data that is incomplete or out of date.”

Read More: SalesTechStar Interview with Ang McManamon, VP of Sales at Crunchbase

While the products of sellers can pop up organically in buyer searches, pay-per-click campaigns can also be set up to improve performance in search results. Selling on such platforms is a very competitive market and bids need to be adjusted regularly depending on the demand for individual products and the proposed budget set aside for advertising. PPC automation makes adjustments to bids automatically based on preset rules. Another interesting tool is the “review request automation module” where buyers automatically receive emails requesting reviews.

Concluded Vladi, “These calculations, while extremely important can also be highly complicated. We calculate the cost of goods sold accurately. Factors that add to the complexity include a large number of products, different costs for the same product due to variations in shipping and sourcing, and allowing for losses due to returns. Our key advantage over competitors is that we offer accuracy in calculations. We also give the option to put in costs not related to the e-commerce platform including overhead costs and advertising costs. We offer an alerts feature to alert you regarding any changes in the listings. The request review automation tool can be used to send as many as 150 emails and is handy for increasing your credibility. For a nominal amount, we offer features that can help sellers take their growth to the next level.”

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Total Expert Announces Platform Enhancements to Drive Incremental Deal Flow

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March 7, 2023
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Total Expert Announces Platform Enhancements to Drive Incremental Deal Flow

New integrations and features turn data into revenue for financial institutions

Total Expert, the CRM and customer engagement platform purpose-built for modern financial institutions, today announced high-impact features and integrations that tap data and insights to accelerate deal flow for banks and lenders.

New additions to Total Expert Customer Intelligence enable financial institutions to easily connect data sources and immediately act on customer insights. By enriching customer profiles with multiple data sources, banks and lenders have visibility into customer intent and which type of financial benefit may be available to them when doing a new loan. These comprehensive customer profiles are then deeply integrated directly into the platform’s customer journey orchestration, which automates critical parts of the customer journey, such as reminding an advisor or loan officer to engage with a past customer with educational content on available options.

Since launching Customer Intelligence in 2022, Total Expert has surfaced insights and automated customer journeys that have led to over $9B in loan applications; many of these loans stemmed from re-engaged leads and former customers that had fallen through the cracks.

Read More: SalesTechStar Interview with Ang McManamon, VP of Sales at Crunchbase

“Our team continues evolving our platform to match the needs of financial institutions. Today, our industry must look to new ways to build pipeline and connect more authentically with customers—the answer is in the data,” said Joe Welu, founder and CEO of Total Expert. “Our latest innovation is all about leveraging new lead sources—both customer databases and data integrations—to enrich customer records and uncover hidden revenue opportunities. Customer Intelligence is a game changer; we’re energized by the value our customers are realizing from it every day.”

Read More: The QTC Opportunity: How Increasing QTC Complexity Can Make or Break Sales Effectiveness

This release boosts current integrations and adds new connections—all to build on Total Expert’s mission of a comprehensive financial profile for every customer. An enhanced integration with Encompass® by ICE Mortgage Technology® will allow Total Expert users to leverage the two solutions like never before. Users will now be able to seamlessly integrate data from Encompass and Total Expert to strengthen their holistic, data-rich customer profiles. And, eight additional new or enhanced platform integrations allow users to create a vibrant ecosystem of lead sources, including Verse.io, Bankrate, Ownup, FinLocker, Blend, Polly, and Box and Bestow.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Synack Hires Chief Revenue Officer to Accelerate Global Growth

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March 7, 2023
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Synack Hires Chief Revenue Officer to Accelerate Global Growth

Synack Logo (PRNewsfoto/Synack)

Synack, the premier security testing company, announced the hire of Alex Luttschyn as Chief Revenue Officer. Alex will oversee the company’s sales and customer success functions, driving adoption of the Synack platform to improve customers’ security testing programs worldwide.

“Alex is the right leader to bring us to the next phase of growth, and we’re thrilled to welcome him to the team as our customers grapple with skyrocketing vulnerabilities,” said Synack CEO and co-founder Jay Kaplan. “Alex’s immense enterprise software experience and established sales track record will be key to our long-term success. His experience running global teams such as in Europe – Synack’s second-largest customer territory – will be critical as we continue to expand.”

Read More: Digital Business Growth Exploding in 2023

“Alex is the right leader to bring us to the next phase of growth.” -Synack CEO and co-founder Jay Kaplan”

Alex brings over two decades of experience managing sales organizations at Fortune 500 companies, scaling up startups to successful exits and leading field due diligence on complex acquisitions. Prior to joining Synack, Alex was directly responsible for over $500 million in total annual bookings and led a team of more than 250 sales professionals as Vice President of Sales for VMware Tanzu Americas. He has also held senior roles in EMC, big database company Greenplum, Sun Microsystems and Pivotal Software, where he led Europe and U.K. subscription software sales from 2018 to 2020.

“Global 2000 companies are ready for pentesting to offer more than just tactical fixes, and Synack’s strategic security testing capabilities are ahead of the curve,” Alex said. “Synack has the depth of experience needed to transform the cybersecurity industry, and I look forward to working with the whole team to deliver on that vision.”

Alex holds a BA in economics from Kalamazoo College in Michigan and is based in Chicago.

Read More: SalesTechStar Interview with Ben Calfee, VP Commercial Sales of Showpad

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

RFPIO Appoints Jeff Santelices as Chief Revenue Officer

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March 7, 2023
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RFPIO Appoints Jeff Santelices as Chief Revenue Officer

Former Conga, IBM and Mindtickle Executive to Accelerate RFPIO’s Growth

RFPIO, the leading response management platform, has appointed Jeff Santelices as its chief revenue officer. Jeff brings extensive leadership experience driving growth at companies including Apttus (now Conga) and Mindtickle, and Corio/IBM.

As CRO, Jeff will lead RFPIO’s revenue operations including global sales, account management and partner and alliance management. In his most recent role as CRO of Mindtickle, Jeff led the company’s efforts to achieve a fivefold increase in top-line revenue and a tenfold boost in enterprise value.

Jeff’s appointment as CRO follows the recent appointment of Michael Londgren as CMO. Jeff and Michael will partner closely with the rest of the senior leadership team and broader organization to extend RFPIO’s category leadership, deliver value customers love and drive growth.

Read More: ZorroSign Launches New Apple Mobile App For Data Security Built On Blockchain

“We are thrilled to add Jeff to our executive leadership team,” said Ganesh Shankar, CEO and cofounder of RFPIO. “Jeff’s experience focusing deeply on customer needs, building and developing high-performing teams, and evolving and maturing go-to-market motions will play an instrumental role in helping us scale even faster.”

Read More: SalesTechStar Interview with Ben Calfee, VP Commercial Sales of Showpad

“It’s exciting to join RFPIO at this stage,” said Jeff. “The company’s team and culture, category-leading solutions, strong financial position and momentum, and phenomenal set of customers make this an incredible opportunity. I look forward to working closely with the team and building on successes to-date to accelerate the company’s growth trajectory.”

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Omni Logistics Awarded SOC 2 Compliance, Demonstrating Commitment to Data Security

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STS News Desk
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March 7, 2023
0
Omni Logistics Awarded SOC 2 Compliance, Demonstrating Commitment to Data Security

The security compliance achievement underscores Omni Logistics’ stringent attention to privacy rights and security processes

Omni Logistics, a technology-driven provider of global multimodal logistics solutions and specialized services, announced today that it has achieved Service Organization Control (SOC) 2 Type 2 compliance. The certification affirms that Omni Logistics has met the stringent regulations and requirements established for protecting and securing sensitive data.

SOC 2 compliance is widely recognized as the gold standard for data security and privacy. It requires companies to demonstrate that they have implemented the appropriate controls and procedures to protect the confidentiality, integrity, and availability of customer data. The standard is based on the following criteria: security, availability, processing integrity, confidentiality, and privacy.

Read More: SalesTechStar Interview with Monica Eaton, Founder of Chargebacks911 & Fi911

“Serving our customers and ensuring white glove experiences is a pillar of who we are at Omni Logistics. This achievement demonstrates our ongoing commitment to protecting our customers’ information and providing them with trusted measures pertaining to their data,” said Rusty Walker, Director of Information Security at Omni Logistics. “Achieving this isn’t just about checking a box but a critical piece that layers into our responsibilities as a technology-forward, safety-focused, and transparent logistics company.

The SOC 2 compliance demonstrates to customers and prospects that Omni Logistics has the capability to handle sensitive data throughout its supply chain operations and provide reliable solutions. Through ongoing monitoring, annual renewal, and external third-party audit certification/verification, this underscores the ongoing commitment to data integrity.

Omni Logistics is a privately-owned, multibillion-dollar global logistics solutions provider with over 5,000 employees in more than 100 locations serving the complex supply chain needs of nearly 7,000 customers. In addition to providing traditional freight services, Omni Logistics goes beyond global freight transport to provide customized, end-to-end supply chain solutions based on specific customer challenges and the unique characteristics of a customer’s freight. Leveraging technology, proprietary data, analytics and automation, Omni Logistics removes supply chain inefficiencies and provides cost-effective solutions for customers. As a signatory of The Climate Pledge, Omni Logistics is committed to creating supply chain visibility and eliminating waste in order to provide more sustainable transportation solutions.

Read More: ICM in recessionary times

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Paytronix Mobile Experience Builder Revolutionizes Mobile App Management

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STS News Desk
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March 7, 2023
0
Paytronix Mobile Experience Builder Revolutionizes Mobile App Management

Paytronix

  • Enables brands to publish real-time updates to reach their mobile guests.

  • Brands can hyper-personalize messages, images, and promotions for 1:1 guest engagement.

  • Builds on the Paytronix suite of offerings that provides brands of all sizes with customized guest experiences.

Paytronix, the leader in guest engagement for restaurants and convenience stores, today transformed the management of mobile apps for restaurants and convenience stores with Paytronix Mobile Experience Builder. This new self-service tool enables brands of all sizes to publish content in real time to their mobile apps, something that had only been available to those that could invest heavily in custom mobile app development.

“Restaurants and convenience stores must meet guests where they are, and more than ever they are on their mobile devices,” said Paytronix CEO Andrew Robbins. “Many of our clients need to communicate in real time with personalized information, but simply don’t have the budget or need to build a custom app.”

Today, more restaurant orders come in digitally than through any other channel, and the primary digital tool for many is now the mobile device. This means that every restaurant and convenience store, no matter the size, must have a mobile strategy that includes real-time messaging and functionality for a truly engaging experience. The new dynamic designer puts marketers in control of branding and the guest experience with the ability to publish real-time updates and limited-time offers (LTOs), without the need for a fully custom build.

“This is the tool we never knew we needed until we had it. It’s made it faster and easier to update messages, images, and offerings in real time,” said Reed Daniels of Red’s Savoy Pizza. “We want to lead in technology. Getting a fully functioning app with online ordering, gift cards, and loyalty, all integrated, is well beyond the budget for a brand of our size. The only way we can do that is with a partner such as Paytronix.”

Read More: SalesTechStar Interview with Ang McManamon, VP of Sales at Crunchbase

Making App Personalization Faster, Easier, and Cheaper

Paytronix Mobile Experience Builder enables marketers to create hyper-personalized messages and promotions by using advanced segmentation. It also provides access to geofencing tools, enabling the delivery of store-specific promotions and messages.

In short, it eliminates the need for costly third-party designers and developers and modernizes the management of branded mobile apps with real-time updates that save time, money, and energy on app maintenance. It also ensures that guests have access to up-to-date information, including announcements and LTOs.

Read More: The QTC Opportunity: How Increasing QTC Complexity Can Make or Break Sales Effectiveness

Library of Design Components

Mobile Experience Builder changes how brands design, build, and deploy content on their mobile apps. It includes the following design components:

  • Personalized welcome message.
  • Image carousel designed to promote deals, rewards, and any other marketing messages that can be targeted based on guest segments and individual past actions.
  • Messaging center that enables the brand to have 1:1 communications with guests.
  • Point tracker bar showing individualized progress toward the next reward.
  • Order-again button that showcases the last items ordered by the individual user.
  • Check-in button with prompt for check-in code.
  • Scannable loyalty card with barcode or QR code that can be used to identify the guest at the store.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Thrio Adds Unified Communication Capabilities to Core CX Platform

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March 7, 2023
0
Thrio Adds Unified Communication Capabilities to Core CX Platform

Enables integration of UCaaS/PBX and CCaaS natively and via MS Teams

Thrio, Inc., maker of award-winning contact center technology, announced its addition of unified communications and PBX capabilities to its customer experience platform. Enterprises of all sizes can simplify their business phone solutions, as Thrio becomes the voice carrier for these users either natively or via Microsoft Teams. This is in addition to Thrio’s leading voice and carrier solutions for an enterprise’s core contact center agents.

Today’s leading enterprises need the entire business to be aligned around core goals, like delivering outstanding customer experiences. This requires collaboration and intra-company communication to be a seamless part of everyday operations. In addition, businesses need simpler billing and reduced vendor count to keep administration as straightforward as possible. Thrio’s UC and PBX capabilities, via MS Teams, enable these business benefits, among others.

“Thrio’s Teams integration helps us streamline our operations and seamlessly connect our back-office users with our front-line contact center agents,” said Jonathan Zuppiger, CTO at Network Capital. “This translates to more efficient operations and better interactions with our prospects, and that’s a win for our business thanks to Thrio.”

Read More: SalesTechStar Interview with Ang McManamon, VP of Sales at Crunchbase

Key Capabilities and Business Benefits

● Direct dial: Thrio provides the phone calls for your business, simplifying your operations and reducing vendor count
● Presence synchronization (bi-directional): UC/PBX users can see availability of ACD users and vice versa, so they can pull in team members to deliver better customer experiences, right away
● Make, receive, and transfer calls in Teams directly or Thrio UI running in Teams: keep the entire business working in one platform, for more efficient operations
● TCPA compliance: help your entire team know when and who they’re able to call
● Analytics: gain insight into how the whole business is talking to each other and customers/prospects
● Global footprint: keep your team connected and talking to the right people with direct PSTN connections and redundant carrier connections around the world.

“These new UCaaS/PBX capabilities further Thrio’s mission to help our clients deliver outstanding customer experiences,” said Edwin Margulies, Thrio CEO. “We’re proud to bring high-impact new features to our platform regularly as we demonstrate our commitment to continually evolving Thrio.”

Read More: Business Leaders are Turning to AR to Onboard and Train Frontline Workers

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

apexanalytix Acquires ESG Enterprise

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March 7, 2023
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apexanalytix Acquires ESG Enterprise

apexanalytix Forms Partnership and Makes Strategic Investment in Smart COI  Network Innovator Certificial | Business Wire

apexanalytix, a leading provider of global supply chain risk management data, software and services, and ESG Enterprise (the “Company”), a provider of environmental, social and governance (ESG) management data, software and services, today announced that apex has acquired ESG Enterprise. Financial terms of the transaction were not disclosed.

ESG Enterprise helps companies meet their ESG and climate objectives through a suite of software solutions that include a front-end data management platform, and artificial intelligence (AI) powered supply chain analytics that combine to offer customers one of the most comprehensive products currently available on the market. The Company’s data-powered cloud platform provides the rigorous ESG risk and climate data necessary for companies to effectively measure their climate footprints; meet Scope 1, Scope 2, and Scope 3 reporting requirements; and comply with international regulations and other leading ESG reporting frameworks.

ESG Enterprise uses AI and publicly available data to maintain a map of ESG characteristics across global supply chains, providing proprietary scores, company profiles, and benchmarks that help companies assess the ESG attributes of their supply chains significantly faster and more accurately than other ESG assessment methods.

Read More: ZorroSign Launches New Apple Mobile App For Data Security Built On Blockchain

“Understanding and effectively managing ESG is a critical part of smart supply chain management, which is why we are excited to add ESG Enterprise to our platform. We look forward to bringing the benefits of this offering to our clients,” said Steve Yurko, CEO of apex.

“Joining apex will enable us to make even more of an impact by helping more companies measure and therefore manage the full spectrum of sustainability risks and opportunities throughout their customers’ large and complex operations and supply chains,” said Alan Lee, CEO of ESG Enterprise. “We look forward to continuing to innovate and further build out our technology for their benefit.”

“When it comes to sustainability, requirements and objectives can vary widely from company to company, industry, and region,” said Danny Thompson, SVP of Market and Product Strategy for apex. “We are committed to giving our clients the power and flexibility to meet their business objectives and helping them manage the ESG footprints of both their operations and supply chains is a key part of that.”

Read More: SalesTechStar Interview with Ben Calfee, VP Commercial Sales of Showpad

This transaction is the latest milestone in the growth of apex, which received a majority investment from funds managed by KKR, a leading global investment firm, in 2022. Carousel Capital also continues to be a minority investor in apex.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

GoTo Announces 2022 Partner Award Winners

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STS News Desk
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March 7, 2023
0
GoTo Announces 2022 Partner Award Winners

GoTo: Unified Communications Software & Remote IT Support

With a new brand, new products, and new offerings for Partners, GoTo celebrates the success of its partners during the 2022 calendar year

GoTo, the company making IT management, support, and business communication easy with flagship products GoTo Resolve, Rescue, and GoTo Connect, announced the winners of its 2022 Partner Awards. The awards are given to top achieving members of the GoTo Partner Network, a global network of organizations dedicated to helping their customers do more by providing them with simple but robust Unified Communications as a Service (UCaaS) products and remote support tools as the company continues its growth into the IT Service Management (ITSM) space.

GoTo’s Partner Awards recognized Partners selling GoTo Resolve, Rescue, GoTo Connect, and GoTo Contact Center. The winners were selected based on 2022 sales performance and were awarded to top Partners who were able to consistently provide their customers with hybrid work and IT management and support tools through GoTo’s solutions following the company’s rebrand and introduction of GoTo Resolve in 2022. Along with the recognition, GoTo Partner award winners will join members of the GoTo team at the company’s Partner President Club in Riviera Maya, Mexico later this month.

Read More: Rebuy Raises $17M Series A To Make Online Retail Personal

“At GoTo, our Partners play a critical role in ensuring that our millions of users have the tools they need to succeed in a hybrid work environment. We are excited today to recognize their hard work.” -Michael Day, VP, Partner Sales, GoTo

“At GoTo, our Partners play a critical role in ensuring that our millions of users have the tools they need to succeed in a hybrid work environment. We are excited today to recognize the hard work of our Partners for the 2022 year. We thank them for their dedication to enabling their customers with products like GoTo Resolve and GoTo Connect, making IT and business communications easy from anywhere,” said Michael Day, Vice President of Partner Sales at GoTo.

Read More: SalesTechStar Interview with Ben Calfee, VP Commercial Sales of Showpad

Full List of Winners:

  • Top New Partner: Caliber Voice & Data
  • Top Technology Services Distributor: Telarus
  • GoTo Resolve Pro: SHI International
  • GoTo Contact Center Pro: Proton Dealership IT
  • Top Platinum Partner: OneTel Holdings, LLC
  • Top Gold Partner: Davis & Hanley
  • Top Silver Partner: Global Communications, LLC

The GoTo Partner Network also recently introduced GoTo Resolve for MSPs, a new Partner Concierge Program, and a revitalized program specifically for Full Service Provider (FSP) partners, including lucrative incentives and dedicated sales resources. Additionally, GoTo’s Vice President of Global Partner Sales, Michael Day, was recognized as one of CRN’s top Channel Chiefs for 2023, and by Channel Futures as a Channel Influencer of the Year.

Write in to psen@itechseries.com to learn more about our exclusive editorial packages and programs.

Shipium and Passport Partner to Help E-commerce Brands Reach Their Global Potential Faster

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March 7, 2023
0
Shipium and Passport Partner to Help E-commerce Brands Reach Their Global Potential Faster

Shipium is a technology-driven supply chain and logistics company seeking to solve “the Prime problem” for companies facing heightened customer expectations. (PRNewsfoto/Shipium)

The partnership provides immediate international shipping capabilities to brands and retailers with a global audience

Shipium, the premier e-commerce shipping platform, today announced a partnership with Passport, the leading international shipping carrier for e-commerce.

Shipium is the leading e-commerce shipping platform that helps brands and retailers ensure their deliveries are fast, on-time, and cost effective. The platform modernizes logistics for customers by taking on all the challenges brands and retailers face on their own when building on top of label printing APIs.

Passport provides best-in-class international parcel logistics that help brands and retailers reach a global audience. The service blends high-touch customer service with modern technology that turns international shipping into an easy-to-use option for shippers.

The partnership makes international shipping as close to turn-key as possible for brands and retailers. With Passport pre-integrated on Shipium’s platform, it’s a simple afternoon activity for a Passport customer to turn on services across their fulfillment network. No cumbersome professional services or expensive service orders are required to launching international shipping capabilities.

Read More: Datalogic And Datema Take Self-Shopping To The Next Level With The Joya Touch 22

“We help brands and retailers seamlessly go live with international shipping by taking on the logistics and business burdens for customers,” said Alex Yancher, CEO and Co-founder of Passport. “But the shipping technology at fulfillment locations is an important step to the seamless experience. Shipium is the best technology partner at helping our customers get started as fast as possible.”

Read More: SalesTechStar Interview with Ang McManamon, VP of Sales at Crunchbase

“The magic of e-commerce is anyone can be a customer. Brands and retailers need solution providers like Passport to reach their global audience,” said Jason Murray, CEO of Shipium. “We are excited to be the fastest way for Passport customers to get started through our pre-integrated platform.”

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