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Domo Named a Winner in the 2022-2023 Cloud Awards for Cloud BI and Analytics

Domo announced today that Domo Apps has been named the winner of the Best Cloud Business Intelligence or Analytics Solution in the international cloud computing awards program, The Cloud Awards

“Domo Apps deliver an impressive and comprehensive solution to businesses that require multi-source data-driven solutions,” said Christopher Southall, lead judge at The Cloud Awards. “The range of connectors and use of low-to-no code solutions in providing smart insights and analytics really impressed the judging team at The Cloud Awards. Domo Apps are a serious contender in this highly competitive field.”

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Domo Apps bring the benefits of data-driven decisions and actions to those who are underserved by traditional business intelligence (BI) and analytics. They go beyond charts and graphs to embed data, analytics and workflows into existing apps and processes where work is already happening. People at every level of an organization – from CEOs to frontline workers – benefit from a personalized, standalone Domo App that impacts their work and ability to succeed – all accessible through their mobile device.

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“Domo Apps turn analytics into insight-creating, action-driving applications, harnessing the power of data in its most useable and actionable form,” said Domo’s chief technology officer Daren Thayne. “They are a quantum leap in utility from traditional BI dashboards which never go beyond merely providing insights. Domo Apps offer highly-curated data experiences that enable anyone to automate business processes and take informed actions that multiply business impact.”

Domo transforms business by putting data to work for everyone. Domo’s low-code data app platform goes beyond traditional business intelligence and analytics to enable anyone to create data apps to power any action in their business, right where work gets done. With Domo’s fully integrated cloud-native platform, critical business processes can now be optimized in days instead of months or more.

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Pipedrive Named the “Easiest to Use” CRM by The Motley Fool

Selected among the top 3 CRMs for small businesses, Pipedrive outranked the largest players in the CRM space.

Pipedrive, the easy and effective sales CRM for small businesses, has been named the “Easiest to Use” CRM software by The Ascent, a Motley Fool company that provides small businesses with unbiased, data-driven analysis, advice, and reviews on finance and technology.

Pipedrive is economically priced, ridiculously easy to use, and is made by sales experts, for sales experts. If you want to invigorate your lead generation and sales flow from top to bottom, then Pipedrive can be a smart investment.

The Ascent refers to Pipedrive as a tool suitable for small teams who want to generate and organize leads or improve their sales process. “Pipedrive is economically priced, ridiculously easy to use, and is made by sales experts, for sales experts. If you want to invigorate your lead generation and sales flow from top to bottom, then Pipedrive can be a smart investment. Just about any small business owner who generates leads, closes deals, or sells services could make wise utilization of Pipedrive,” the review states.

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“We are humbled and excited about this acknowledgment. I fully agree with Steve Jobs’ statement that the ‘Easiest to Use’ award is in many ways the most significant,” said Shaun Shirazian, Chief Product Officer at Pipedrive. “Software can only be truly useful if it is easy to use and intuitive, ensuring that users are able to seamlessly navigate its features and maximize its benefits. That is why Pipedrive is committed to providing a simple and efficient sales CRM that empowers small businesses to grow and succeed.”

In 2023, Pipedrive is planning several updates to its sales CRM, centered around ease of use. Most are focused on tailoring and customization capabilities to match the buyers’ journey.

The product roadmap includes updates that allow:

  • Easier management of busy pipelines with flexible customizations, sorting and deal grouping.
  • Pipeline-specific fields, field permissions and quicker navigation to improve team focus.
  • Automatic field formulas and data validation that save time.
  • Enhanced products (services) inventory management.

The review was authored by a small business expert Tom Rayner, who has 15 years of first-hand experience using and recommending CRM tools and applications.

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Qualtrics and Five9 Partner to Improve the Contact Center Experience for Agents and Customers

New integrations bring industry-leading conversation intelligence, making agents more effective and allowing organizations to increase customer loyalty by closing the loop faster

QUALTRICS X4 – Qualtrics and Five9 announced a partnership to integrate Five9’s industry-leading cloud contact center solutions with Qualtrics Frontline Care™. The new seamless integration between Five9 Event Subscription Services and the Qualtrics’ XM Platform™ enables customer service teams to more deeply understand how their customers feel about a service experience, uncover agent coaching opportunities and quality assurance issues, and respond more efficiently when a customer relationship is at risk. The combined capabilities will help contact center managers improve the agent experience and deliver more personalized customer experiences that increase brand loyalty.

Amidst inflation and spending cuts, contact center leaders are asked to improve service and increase sales while simultaneously being challenged to lower costs and overcome sky-high agent turnover rates. More than one-third (38%) of contact center agents don’t feel they’re set up for success and only 54% of agents believe their leadership invests in their team, according to Qualtrics research. Contact center teams need a solution that not only provides the right technology but also the subject matter expertise to help them optimize their approach to CX and deliver ongoing business value.

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Collect higher quality Contact Center feedback with Five9 and Qualtrics Customer Care

Building upon the existing integration with Five9 and Qualtrics XM Discover, Qualtrics CustomerXM customers using the Five9 platform can now automatically deploy dynamic post-interaction surveys tailored to customer channel preferences to drive higher response rates. Service agents are alerted immediately following a negative interaction and can follow up directly through voice, chat, or email using Qualtrics Ticketing, reducing response times, and increasing customer loyalty and satisfaction.

“Contact centers are among the most critical pieces in delivering a high-quality customer experience but they face many challenges due to lack of funding and high agent turnover rates,” said Fabrice Martin, Chief Product Officer of Qualtrics XM for Customer Frontlines. “These integrations bring two industry leaders together and will help contact center teams improve operational efficiencies, reduce costs, increase customer loyalty, and minimize risk and compliance issues.”

“Personalizing customer experience is crucial with today’s consumers when it comes to brand loyalty. By combining Qualtrics’ cutting-edge natural language understanding and dynamic survey capabilities with our cloud contact center management capabilities leveraging Five9 Event Subscription Services, contact centers can leverage the data from the surveys to improve the customer experience,” said Scott Black, RVP Business Development at Five9. “Together we will help contact center teams gather higher-quality feedback and quickly and easily uncover process improvement opportunities, allowing businesses to deliver better customer service experiences.”

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AI-powered Scheduling And Automated Labor Compliance With Replicon Workforce Management Solution

Enforce schedule adherence, labor compliance, working time directives, time off, and pay regulations for a global diverse workforce

Replicon launched an AI-powered Workforce Management solution that helps organizations achieve 100% labor and wage compliance.

As organizations become more global and diverse, managing their workforce is fraught with challenges. Paying employees accurately and on time is a challenge. It’s difficult to continuously monitor the various global and labor laws that organizations are required to comply with.

With Replicon, organizations can support multiple use cases and harness employee time data for billing, payroll, and finance. Our unified workforce management solution has the ability to manage time and attendance, complex schedules, time off, gross pay, and labor compliance with a single solution. Replicon has designed these capabilities especially for organizations undergoing digital transformation to unify their time tracking, get real-time visibility into their time data, and gain a competitive advantage.

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“Replicon invested big to develop the industry’s only workforce management solution with evolving built-in labor compliance for 375 jurisdictions across 85 countries. Our in-house legal team continuously monitors global regulations around working time directives, schedules, time off and pay. Organizations can leverage the solution to stay ahead of the global labor and wage compliance risks while they run their global business,” said Lakshmi Raj, Co-CEO at Replicon.

Replicon’s Workforce Management solution offers advanced job scheduling to identify the right employee, for the right shift, at the right time. SmartSchedule, an AI-powered employee recommendation engine, automatically identifies the best resource for every job to manage complex job requirements across roles, skills, and shifts. The unified solution brings harmony across teams with conflict-free schedules for jobs and demands, while enabling managers to view and modify schedules in real time to fill gaps dynamically.

The solution replaces the traditional time tracking approaches with AI-powered timesheets that automates employee time capture in a compliant way for payroll purposes. It helps organizations pay their employees and bill their clients both accurately and on time and prevent any time or wage theft.

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A Compliance-first Workforce Management Solution for Time & Attendance, Time off, Schedule, Labor Compliance and Gross Pay

Key highlights of the powerful Workforce Management solution:

  • Automates time capture and pre-populates employee timesheets by leveraging ZeroTime™, a revolutionary AI/ML technology.
  • Enables automatic collection of accurate time and work data from more than 100 digital work apps.
  • Collects error-free, compliant data at the time entry level.
  • Enforces schedule adherence that complies with global and local time off policies and working time directives.
  • Identifies the best resource for every job with SmartSchedule, helping organizations easily manage complex job requirements across roles, skills, and shifts.
  • Enables managers and employees to manage their or their teams’ time off status in real time.
  • Helps comply with working time directives, schedules, time off, and pay regulations in 375 jurisdictions across 85 countries.
  • Enables crew workers to turn any device into a cloud-connected kiosk for accurate time capture with the help of CloudClock.
  • Provides real-time updates on deployed and upcoming compliance rule changes through a comprehensive compliance dashboard.
  • Integrates easily with multiple payroll vendors like ADP, Ceridian, Paycer, SAP, and paylocity.

Raj Narayanswamy, Co-CEO at Replicon, said, “Our solution helps the professional services industry unlock ground-breaking efficiencies in managing a global workforce while being fully labor and wage compliant. Before switching to Replicon, we often heard our customers talk about the challenges faced in handling multiple time tracking and payroll systems that could expose them to compliance risks. Leveraging the Replicon Workforce Management solution can free up organizations’ time and facilitate focus on more strategic activities with their customers — a win-win for all.”

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Gradient Technologies Hires High Powered Executives to Drive Commercialization Efforts

Gradient  logo

New executives bring extensive experience in cybersecurity to drive adoption of Gradient Cybersecurity Mesh (GCM) in commercial and government applications

Gradient Technologies, a deep technology startup pioneering true zero trust in the identity and access management space, today announced three key executive hires as the company ramps up its commercial efforts. Gradient has emerged as a disruptive technology firm focused on eliminating credential-based cyberattacks by leveraging its groundbreaking platform.

With a deep moat of technology, Gradient has secured more than twenty patents and over a hundred trade secrets and patents pending. Gradient’s products have been rigorously tested and deployed by F500 companies  and leading government agencies. The company is now pressing full force with its commercialization efforts and has already amassed over $10 million in funding from well known deep investment firms and experienced technology luminaries.

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More about Gradient’s Key Executive Hires:

  • Dr. Edward (Ed) Frank joins as Executive Chair and brings decades of technology leadership to the company. In addition to his role on Gradient’s Board, Dr. Frank serves on the Boards of Directors of Analog Devices, Marvell, Rocket Lab, and SiTime, as well as being a board member or advisor at several start-ups in the AI, semiconductor, and social networking markets. Dr. Frank previously served as Vice President of Macintosh Hardware Systems Engineering at Apple, as Corporate Vice President of Research and Development at Broadcom, and a Distinguished Engineer at Sun Microsystems. Dr. Frank earned a B.S. and M.S. in Electrical Engineering from Stanford University, and a Ph.D. in Computer Science from Carnegie Mellon University, where he was a Hertz Foundation Fellow, and is a member of its Board of Trustee. He is a member of the National Academy of Engineering, a Fellow of the IEEE, and serves on the Board of Metallica’s All Within My Hands Foundation.

  • Chris White serves as Chief Operating Officer and will lead the company’s Product Development and Delivery efforts. He brings over fifteen years of experience in cybersecurity leading technical teams that protect F500 companies from cyberattacks. Prior to joining Gradient, Chris was Chief Security Officer at BlueVoyant where he was responsible for strategy, security, and solutions functions across the firm. Chris began his career at Booz Allen Hamilton where he served as Chief Engineer for Commercial Cyber Engineering Services. He is an experienced advisor in the realm of cryptography, metadata analysis, security analytics, and secure data management. Chris has two B.S. from MIT, in Mathematics and Business Administration, and an M.A in Applied and Computational Mathematics from The Johns Hopkins University.

  • Jason Thompson leads Gradient’s go to market efforts as Chief Marketing Officer. He is a 6X marketing and operations executive with an extensive background starting up and scaling world-class technology companies. Prior to Gradient, Jason served as CMO for BlueVoyant, COO at threat intelligence company IntSights (acquired, Rapid7), CMO of SecurityScorecard, as VP Marketing at NS1 and SSH Communications Security, respectively, and led digital marketing at SIEM pioneer Q1 Labs.

“I am very pleased to have these exceptional leaders join Gradient as we move quickly to transform the $18 billion identity and access management (IAM) market,” said Christian Wentz, Founder & CEO of Gradient. “Bringing a transformational cybersecurity product to market requires a team with the experience and credibility to drive widespread adoption. With Chris, Jason, and Dr. Frank, we have the core team in place to dominate the space.”

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ThreatBlockr Announces Partnership with Engaged Security Partners

This strategic partnership highlights the importance of breach prevention and creating a proactive security culture

ThreatBlockr, the autonomous cyber intelligence and active threat defense platform, and Engaged Security Partners, a firm specializing in human error prevention, have announced a partnership focusing on “left of boom” protection to bring enhanced breach prevention to customers.

Engaged Security Partners uses ThreatBlockr’s platform for threat intelligence management and integration into the network. Together, Engaged Security Partners’ customers will benefit from blocking malicious traffic and reducing human error, turning employees into threat hunters and creating a strong first and last line of defense.

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“The best way to eliminate human error is to eliminate bad traffic”

“We have been seeking a partner who prioritizes breach prevention, and since ThreatBlockr is the only solution that makes threat intelligence actionable with its patented technology and sits ‘left of boom,’ this is a natural partnership,” said Chad Earwood, CEO of Engaged Security Partners. “With over 95% of breaches caused by human error, which threat actors rely on to carry out attacks, it’s essential to stop threats before they hit the network. We are thrilled to partner with ThreatBlockr and leverage their innovative solution to create a proactive security environment.”

“The best way to eliminate human error is to eliminate bad traffic,” said Brian McMahon, CEO of ThreatBlockr. “We are excited to work with Engaged Security Partners to provide our proactive solution to their customers and continue to monitor, manage and block every threat.”

This partnership comes on the heels of a series of updates to the ThreatBlockr platform, including list consolidation, simplified policy configuration, easier protection of networks and ports, improvements to management systems and simplified access controls. These new enhancements, combined with Engaged Security Partners’ innovative Security Intel Filtering (SIFT) service, will provide customers with a unique opportunity to take control of their security and understand the risks their company is facing.

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Startek Wins Silver and Bronze Stevie Awards in 2023 Stevie Awards for Sales & Customer Service

Global CX Solutions Provider Recognized for Exceptional Customer Service and Innovative Use of Technology

Startek, a global customer experience (CX) solutions provider, has been presented with a Silver Stevie  Award in the Contact Center of the Year category and a Bronze Stevie Award in the Best Use of Technology in Customer Service category in the 17th Annual Stevie Awards for Sales & Customer Service.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards and International Business Awards.

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“As a digital-first CX solutions provider, this award reflects our dedication to using technology to deliver exceptional customer experiences on behalf of leading brands across the globe and is a testament to the hard work and innovation of our team.”

“We are thrilled to see our commitment to customer service excellence be recognized by the Stevie Awards for Sales & Customer Service,” said Bharat Rao, Global CEO, Startek. “As a digital-first CX solutions provider, this award reflects our dedication to using technology to deliver exceptional customer experiences on behalf of leading brands across the globe and is a testament to the hard work and innovation of our team.”

Winners were announced during a gala event attended by more than 400 professionals from around the world at Caesars Palace in Las Vegas, Nevada on Friday, March 3. Startek was honored for its innovative approach to customer service, which leverages cutting-edge technology to provide its clients with efficient, personalized and effective solutions. “The nominations we received for the 2023 competition illustrate that business development, customer service and sales professionals worldwide, in all sorts of organizations, have continued to innovate, thrive, and meet customer expectations,” said Stevie Awards president Maggie Miller. “The judges have recognized and rewarded their achievements, and we join them in applauding this year’s winners for their continued success.”

This recognition reflects the Startek position as a leader in the CX industry and follows the company recently being named a Leader in the Global ISG Provider Lens™ Quadrant Report on Contact Center – Customer Experience Services 2022.

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Telkom Partners with Clickatell to Launch Mobile Messaging Payments in South Africa

Millions of Telkom customers can now easily and safely pay their phone bills, recharge and buy new service bundles in WhatsApp

Clickatell, the Chat Commerce and business messaging leader, has launched their Chat 2 Pay feature for South Africa’s largest integrated communications company, Telkom. Telkom’s millions of customers can now make payments in WhatsApp, the country’s largest chat channel.

“Clickatell has launched Chat 2 Pay for Telkom, South Africa’s largest integrated communications company.”

Responding to the growing demand for fast, digital, self-help services, Telkom now deploys to its customers the Chat 2 Pay pay-by-link capability in WhatsApp, providing them with the convenience of safe and effortless mobile payments. Telkom post-paid and prepaid customers can pay their phone and xDSL/fiber bills, and buy airtime, data and SMS bundles by simply sending “Hi” on WhatsApp to +27 81 160 1700.

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Currently, Telkom’s chatbot offers customers mobile support by accessing their accounts and billing information, plus allows them to view sales deals, check for mobile or fiber upgrades, do cancellations, make directory inquiries and more. With the addition of Chat 2 Pay, customers benefit from a convenient and personalized service to pay bills and VAS top-ups via Mastercard and Visa debit and credit cards.

“User behavior has shifted, and organizations are relying more and more on digital channels for revenue generation. But, asking customers to make payments through a different channel creates a break in the customer journey and challenges companies to convert sales,” said Werner Lindemann, Clickatell’s Senior Vice President Enterprise Sales, Growth Markets. “Payments in chat give telcos the tools they need to help their customers complete payments simply and safely in the channel they already know and trust, significantly boosting customer experience and revenue.”

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With Chat 2 Pay, the payment process is exceptionally simple. Telkom customers can transact by simply making a menu selection to trigger a payment request. A link is then sent to the customer in a WhatsApp message. When they click on the link, they access a fully hosted checkout page. The customer then can securely enter payment details and submit, receiving a confirmation of the payment and receipt in a chat message.

“Telkom continues to look at ways to advance our customers’ digital experiences, and our digital channels are core for future delivery,” said Gugu Mthembu, CMO at Telkom. “Chat 2 Pay helps us optimize our payment channels and payment collection. What’s more, the ease of and availability of VAS services is expected to further boost revenue opportunities.”

“With 93% of conversations transpiring on Clickatell’s Chat Commerce Platform and ending in a transaction, Chat Commerce, including Chat 2 Pay, is especially relevant for telcos that are looking for new revenue channels and better efficiencies. Chat Commerce doesn’t just respond to your customers’ needs, it fulfills many of your shareholders’ needs too,” said Lindemann.

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With Riskified, Ticketing Platform Gametime Improves eCommerce Approval Rates and Customer Satisfaction

Riskified Ltd, a leader in eCommerce fraud and risk intelligence, today announced that Gametime, a popular marketplace for sports, concerts, theater and comedy show tickets, has implemented its Chargeback Guarantee solution to provide real-time fraud decisions and increase purchase approval rates and revenues.

“Riskified’s ability to provide a solution that scales to our growth objectives has proven to be incredibly valuable in helping to expand our business and bring on new customers”

Faced with fraud challenges unique to ticketing providers, coupled with a post-pandemic surge in demand, Gametime found that fast, accurate decision-making around the legitimacy of transactions was critical for it to remain competitive in the ticket marketplace.

Gametime selected Riskified’s machine-learning platform to review all of their transactions, with special attention to higher-risk circumstances like major sporting events such as playoffs, and concert on-sale dates. With its identity-cluster technology and extensive knowledge of fraud trends, Riskified is able to accurately identify and approve legitimate orders, creating a frictionless customer experience for good customers while blocking fraud and protecting Gametime against chargebacks.

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“Prior to deploying Riskified, Gametime was relying on a manual fraud review process that required a lot of time and effort from a small team. As a result, too many good customers were subjected to prolonged wait times, lost opportunities to purchase, and declined transactions,” said Ravi Kumaraswami, President of Field Operations, Riskified. “It is rewarding to work with an innovator like Gametime to strike the right balance between fighting fraud and creating a great customer experience.”

Due in part to the partnership with Riskified, Gametime has reported a 1.5% increase in transaction success rates. The company also recorded an eight-point increase in its Net Promoter Score (NPS), a measure of customer satisfaction, from customers who were able to seamlessly purchase high-value tickets (greater than $1,000 per ticket).

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“Riskified’s ability to provide a solution that scales to our growth objectives has proven to be incredibly valuable in helping to expand our business and bring on new customers,” said Pete DeiTos, VP of Product at Gametime. “After assessing other vendors and seeing Riskified’s winning performance, we felt their team is a true partner with a strong commitment to our success.”

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