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Alpine IQ and Flourish Announce a Tier 7 Integration to Drive Efficient, Seamless Operations for Retailers and Brands

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Alpine IQ and Flourish Announce a Tier 7 Integration to Drive Efficient, Seamless Operations for Retailers and Brands

user – Alpine IQ

Alpine IQ, the leading data and marketing solutions provider for retailers and brands, announced a new integration with Flourish, a point-of-sale and ERP software for cannabis companies. The integration of these two industry-leading solutions provides a streamlined, efficient solution to drive increased revenue, customer satisfaction, and loyalty.

“This integration is a significant step forward and game-changer,” said Nicholas Paschal, CEO and co-founder of Alpine IQ. “Flourish is an enterprise-grade retail point-of-sale solution, and this integration provides a complete solution for companies’ looking to drive increased revenue and loyalty. We’re excited to see the benefits that this integration brings to our customers.”

Read More: Medius Appoints Henrik Rosén As Chief Technology Officer

When customers earn points for Flourish purchases or actions with Alpine IQ, those points can be redeemed for discounts linked with Alpine IQ. Those discounts can come in the form of dollars or percentage off a purchase and can be focused on particular brands, products, product types, spending volume, and other desired goals. In the POS, you can dynamically see and apply mapped discounts to a customer’s order at checkout.

Alpine IQ’s integration with Flourish brings a range of new features and benefits for cannabis retailers and brands, including streamlined customer sign-up with customer syncing and matching, integrated sales for automated point earnings and redemptions, and customer-specific A.I. driven recommendations for instore products. Additionally, the integration includes dynamic in-cart point redemptions tied to Flourish’s advanced discount engine and receipt QR codes for signup and member status.

“We’ve seen tremendous success at launch both with one of our highest volume retail clients and largest multi-store retail chain client and are very excited to show this to the rest of the industry,” said Colton Griffin, CEO of Flourish. “Alpine IQ has been a world-class partner in helping us build this integration, which significantly automates retail business processes and enables our clients to drive more sales.”

Read More: SalesTechStar Interview with Ang McManamon, VP of Sales at Crunchbase

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Gotransverse Named Strong Performer in SaaS Recurring Billing Solutions Report

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Gotransverse Named Strong Performer in SaaS Recurring Billing Solutions Report

Given highest marks possible in product configuration, configurability and extensibility, analytics, and usage rating and pricing calculation criteria

Gotransverse, the leading provider of enterprise order-to-cash solutions, announced today that the company received a “Strong Performer” ranking in The Forrester Wave™: SaaS Recurring Billing Solutions, Q1 2023. Gotransverse’s ranking underscores its billing management capabilities for enterprises looking to drive top-line revenue growth and turn back-end operations into a competitive advantage.

Forrester Research, Inc. evaluated the strengths and weaknesses of ten top recurring customer and billing management vendors based on 26 criteria. Gotransverse’s billing solution scored the highest possible in the criteria for its focus areas, which are the complex categories relating to Product Configuration, Pricing Configuration, Usage Data Transformation, Usage Rating and Price Calculation, Customers and Accounts, Configurability and Extensibility, Analytics, and Security and Reliability. Gotransverse also received the highest marks highest marks possible in the strategy category for the criteria of Delivery Model and Innovation Roadmap.

Read More: ICM in recessionary times

According to the report, Gotransverse’s “product, pricing, and billing configuration features are top-notch.” And its, “Customer-centric capabilities empower nontechnical users to configure complex pricing models with ease and without a developer’s help, like an Excel upload for formulaic pricing logic.” Forrester also notes that Gotransverse, “is a good fit for B2B firms with usage-based billing and rating requirements, especially – but not exclusively – for those using Workday, which is a key strategic partner for the company.”

“Successful enterprise monetization isn’t only about subscriptions and recurring pricing, it’s about transforming complex billing processing and pricing models of all sorts into streamlined and automated processes that empower a business to focus on what truly matters – growth and innovation,” said James Messer, co-founder, and CEO of Gotransverse. “Our mission is to help our customers maximize revenue using an agile monetization model, incorporating recurrent pricing and usage pricing across products and services, and to do that at scale. We believe ranking as a Strong Performer in the Forrester Wave report demonstrates the strength of our platform to support business models of all sorts.”

Read More: SalesTechStar Interview with Jonathan Lister, COO at Vidyard

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OPEX to Demonstrate Warehouse Automation Solutions and Expertise During ProMat Manufacturing and Supply Chain Trade Show

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OPEX to Demonstrate Warehouse Automation Solutions and Expertise During ProMat Manufacturing and Supply Chain Trade Show

OPEX Corporation, a global leader in Next Generation Automation providing solutions for warehouse automation will exhibit the company’s innovative warehouse automation systems at ProMat, the leading trade show for the manufacturing and supply chain industry, March 20-23 at Chicago’s McCormick Place.

“Today’s high-volume warehouses demand that goods move through the supply chain with accuracy at lightning speed,” said Alex Stevens, President, Warehouse Automation, OPEX. “At ProMat, we look forward to demonstrating in person how our systems help ecommerce and other industry clients transform the way they do business now, while also offering solutions to guide their future.”

Read More: SalesTechStar Interview with Monica Eaton, Founder of Chargebacks911 & Fi911

At ProMat Booth S2712, OPEX experts will showcase Infinity™ AS/RS, a goods-to-person automated storage and retrieval system (AS/RS) designed for flexibility and scalability in both throughput and storage.

Perfect for ecommerce, micro-fulfillment, store replenishment, and omni-channel distribution, Infinity AS/RS features triple-deep, high-density racking along with a fleet of bots that access inventory from any of the storage locations.

Introduced in March 2022, Infinity AS/RS has been chosen as a finalist for the 2023 MHI Innovation Award for Best New Innovation. Winners will be announced during the expo.

OPEX will also feature Sure Sort®—a compact, configurable, and cost-effective small-item sorting solution—along with a virtual reality (VR) experience of Perfect Pick, a goods-to-person system designed for ecommerce fulfillment and micro-fulfillment. Perfect Pick reduces reliance on labor while utilizing a warehouse’s vertical space to increase throughput, reliability, and effectiveness.

Read More: ICM in recessionary times

In addition, OPEX experts will lead presentations on the following important industry topics:

  • The Cost of Not Automating Your Warehouse, Drew Stevens, VP Global Business Development and Marketing, March 21 at 3:45 PM in Theater B; and
  • Maximizing Flexible Automation Benefits, John Sauer, Senior Director Global Business Development, OPEX Warehouse Automation, along with Art Eldred, VP and Growth Officer, from OPEX partner, Vargo, March 20 at 1:30 PM in Theater C.

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KlearNow’s Rebranding to KlearNow.AI Reinforces its Position as a Global Logistics Leader in AI and ML Innovation

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KlearNow’s Rebranding to KlearNow.AI Reinforces its Position as a Global Logistics Leader in AI and ML Innovation

KlearNow.AI Helps Customers “Ditch the Paperwork” Saving Time, Money, and the Planet

KlearNow has announced a rebrand to KlearNow.AI to better reflect the company’s continued commitment to advancing the global logistics industry with cutting-edge artificial intelligence (AI) and machine learning (ML) technologies.

With a rapid 30X revenue growth over the last two years, KlearNow.AI has emerged as a global leader in Logistics as a Service (LaaS), providing smart solutions that help businesses address the increasingly complex challenges facing supply chains today. This rebranding represents a pivotal moment in the company’s journey and underscores its commitment to leveraging AI and ML to drive even greater innovation and automation of workflows in the logistics sector.

Since 2018, KlearNow.AI’s AI and ML powered platform has expedited customs entry and drayage processes and improved productivity for freight forwarders, brokers, importers/exporters, and truckers by automating data capture, identifying exceptions and eliminating defects, overproduction, waiting time, and manual rework. KlearNow.AI also delivers end-to-end shipment visibility to all related parties simultaneously. Combined with the speed and accuracy of its customs clearance and drayage process, which eliminates bottlenecks and costly delays, over 1,000 organizations have already adopted KlearNow’s AI and ML underpinned platform.

Read More: SalesTechStar Interview with David von Rothenburg, VP Sales and Alliances at Pitcher

End-to-End Intelligent Document Processing

Based on an AI and ML driven ingestion platform, KlearNow.AI helps power industry 4.0 by digitizing and automating import processes, dynamically connecting importers, customs brokers, freight forwarders, carriers, and truckers with shipments. This provides real-time tracking of containers from origin to destination, extending shipment visibility and data connectivity. The technology can also determine the precise cause of delays and immediate actions needed to remedy the situation.

“Documents vital to the shipment of billions of dollars of goods across borders have traditionally been handled through manual, paper-based entries and emailed as attachments, creating extreme complexity for importers, exporters and freight forwarders trying to manage hundreds of shipments simultaneously,” said Sam Tyagi, KlearNow.AI CEO and co-founder. “Our innovative AI is drastically improving the usability of digital data flows and KlearNow.AI’s swift expansion in Europe and India emphasizes the industry’s desire to digitize the entire supply chain.”

“Traditionally supply chain management software resided only within defined, static ecosystems and silos,” added Rick Tellez, KlearNow.AI co-founder. “Once a shipment is outside of the original ecosystem, the linkages break, and data is transferred unstructured. Our proprietary AI and ML powered platform structures this data automatically. It is designed to be completely agnostic, connecting all parties within one platform to avoid any gaps in communication. This simplifies the entire logistics process, increases productivity and revenue, and addresses labor shortages.”

KlearNow has quickly expanded its presence beyond the U.S. to the U.K., Canada, India, Spain and now the Netherlands. It has doubled its global employee base and added more than 1,000 new customers in various industries, including furniture, industrial/manufacturing, food & beverage, automotive/transportation, apparel/footwear, chemicals, and many other industries.

Read More: Why Accurate Forecasts Can Help Weather The Economic Storm

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Ey Announces Alliance With O9 Solutions to Help Modernize Supply Chain Operations Through Business Planning and Analytics Solutions

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Ey Announces Alliance With O9 Solutions to Help Modernize Supply Chain Operations Through Business Planning and Analytics Solutions

Homepage - EY Careers

  • Supports visualization through advanced capabilities for demand and supply planning, response management and network optimization

  • Offers detailed system integration support covering development, testing, deployment and hypercare

  • Helps enable intelligent planning through smart decision-making across the core supply chain, commercial and profit and loss (P&L) functions

The EY organization today announces an alliance between o9 Solutions, a pioneer in advanced planning and supply chain management software solutions, and Ernst & Young LLP (EY US) to provide advanced supply chain planning solutions backed by artificial intelligence (AI), machine learning (ML), big data and cloud computing.

With today’s rapid technological advancements, organizations must reinvent how they operate and do business. The EY–o9 Solutions Alliance helps next-generation global enterprises in adopting integrated business planning solutions and modernizing their core supply chain, commercial and profit and loss functions.

The Alliance combines o9 Solutions’ AI- and ML-supported planning, analytics and data platform, known as the Digital Brain, with the deep supply chain knowledge, system integration and data science capabilities of EY US. The o9 Solutions’ enterprise software platform unifies business processes, transforming traditionally slow and siloed planning functions into integrated and “intelligent” planning.

Together, EY US and o9 Solutions support clients with system integration, sprint execution, program management, governance and change management. Through this Alliance, EY US and o9 Solutions will help clients detect early risks across the supply chain and make intelligent business decisions.

Read More: Mekorma AP Solutions Certified By Acumatica

Rajesh Rao, EY–o9 Solutions Alliance Leader, Ernst & Young LLP, says:

“We are thrilled to be cultivating this relationship with o9 Solutions, which will help us to transform our supply chain client engagements. This Alliance provides a fit-for-purpose, configurable technology platform designed for quick deployment and agile implementation via the cloud. With this Alliance, clients can have faster, more intelligent planning and business decision-making to help improve business outcomes.”

Read More: SalesTechStar Interview with Jonathan Lister, COO at Vidyard

Tanguy Caillet, Executive Vice President, Growth Markets and Global Alliances, o9 Solutions, says:

“We’re pleased to build a collaborative relationship with EY US, a trusted collaborator for businesses worldwide, to transform and digitalize the planning organizations and decision-making processes of our respective customers using the o9 Digital Brain platform. We look forward to providing, with EY US, robust business planning transformation that helps organizations gain the business insights and decision-making tools necessary to move their business forward.”

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enosix Launches Real-Time SAP Integration Prebuilt for ServiceNow Asset Management with App Certification

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enosix Launches Real-Time SAP Integration Prebuilt for ServiceNow Asset Management with App Certification

Bidirectional, virtualized data integration empowers SAP customers to quickly create Purchase Orders within ServiceNow Asset Management solutions, leveraging the complex business logic of SAP; eliminating swivel-chair data entry that creates delays and inaccuracies in the order process.  

enosix, specializing in prebuilt, real-time SAP ERP data integration to drive greater customer experience, announced the release of their enosix SAP Connector for ServiceNow Asset Management now available in the ServiceNow Store as “SAP Connector for PO and Asset Management.” This Packaged Integration Process (PIP) enables ServiceNow Asset Management customers to receive a seamless SAP integration experience without designing or coding from skilled SAP resources. Instead, users are empowered to generate and support real-time purchasing requests in any of the ServiceNow asset management applications (ITAM, SAM, HAM, and EAM) from their SAP ECC or S/4HANA ERP systems through a virtualized view in their ServiceNow solution. This seamless no-code integration also allows for bi-directional data integration between systems via the enosix API platform without the need for data storage or duplication and leverages prebuilt demand data mapping to accelerate implementation.

Read More: ZorroSign Launches New Apple Mobile App For Data Security Built On Blockchain

“enosix is excited to announce our second SAP integration with App Certification from ServiceNow, with our SAP Service Graph Connector for OTM having launched the later part of last year. With this offering, enosix SAP Connector for ServiceNow Asset Management provides the ability for customers to enjoy real-time SAP integration when processing purchase orders for in any of the ServiceNow asset management applications, with the ability to integrate with ECC immediately to then translate to S/4HANA when ready for migration later. This frees up potential business bottlenecks in the migration process and allows highly skilled SAP resources to be allocated to other projects,” explains enosix CEO, Nick Fera.

SAP customers require a modern front-end system for managing assets and purchasing requests internally but are often challenged with the complexities of the disparate and complex business logic in SAP. With the enosix SAP connector they can leverage the ServiceNow solution for order approval and shipping information in real-time with 100% accuracy in 70% less time and cost of traditional integration methods. Eliminating swivel-chair purchase order creation and viewing data in real-time ensures that vendors are being paid timely and eliminates excess communication slowing down order fulfillment.

Read More: SalesTechStar Interview with Ben Calfee, VP Commercial Sales of Showpad

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StarTree Extends Leadership Position in Real-time Analytics with a Year of Strong Growth and Innovation

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StarTree Extends Leadership Position in Real-time Analytics with a Year of Strong Growth and Innovation

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With 4x revenue growth, 10x customer growth, and 2x employee growth, StarTree is poised to accelerate adoption of real-time analytics in 2023

StarTree, Inc. today announced strong business momentum during 2022, fueling 4x growth in sales revenue and 10x growth in the number of customers while doubling headcount to 100 employees across multiple countries. The growth reflects strong adoption of real-time, user-facing analytics at scale, as companies across a wide variety of industries empower their customers, partners and employees to take action based on timely insights and data. In addition, with a $47 million Series B round of funding announced in 2022, StarTree is now poised to drive fast adoption of its real-time analytics platform in 2023.

Among the new customers who are using StarTree to extract intelligence from their data are Stripe, Sovrn, Razorpay, Rippling, Moveworks, Zomato/Blinkit, and Just Eat Takeaway — further validating the company’s recognition as one of The Information’s 50 Most Promising Startups 2022 and CRN’s Top 10 Coolest Cloud Computing Startup Companies of 2022. As momentum for StarTree continued to build, the company expanded its leadership team with the addition of Jeff Miller as Chief Revenue Officer; Bhavani Akunuri as Chief of Staff; and Jen Murphy as Vice President of Channels and Alliances.

“2022 was a landmark year for StarTree, as we secured our Series B round of funding and significantly grew our revenue and customer base. We continued to bring innovative solutions to market to help our customers make smart decisions based on data, including launching the Bring Your Own Cloud version of StarTree Cloud and StarTree Community Edition,” said Kishore Gopalakrishna, co-founder and CEO of StarTree. “In 2023, we look forward to continuing to help our customers take the next leap forward in differentiating themselves and their services from their competitors, by harnessing valuable insights in real-time. Together with our customers, we will democratize data insights and give every user a way to leverage the vast stores of data they produce.”

Read More: DataCore Wins Silver Stevie Award For Outstanding Sales And Customer Service

StarTree is driving innovation and adoption globally of real-time analytics to power both enterprise and user-facing analytics applications. Built for progressive data-driven companies to help increase engagement and revenue through real-time user-facing analytics, the company was founded by the original creators of Apache Pinot™, the real-time distributed OLAP data store proven at scale by industry leaders in retail, finance, delivery and others, including LinkedIn, Cisco, DoorDash, Etsy, Hyundai, Razorpay, 7-Eleven, Target, Uber, Walmart, Microsoft and many other data-driven leaders.

Of note, over the past year, Apache Pinot downloads increased by 73%, hitting over 2 million downloads. The Apache Pinot open-source Slack community also grew by 62%, to over 2,900 members today. StarTree hosted 19 meetups and the first Real-Time Analytics Summit and its sequel virtually, with over 600 attendees from more than 40 countries now looking forward to the 2023 Real-Time Analytics Summit on April 24-26, in San Francisco, California.

Read More: SalesTechStar Interview with Monica Eaton, Founder of Chargebacks911 & Fi911

In terms of product innovation, StarTree launched the Bring Your Own Cloud (BYOC) version of StarTree Cloud, which delivers secure, enterprise-ready Apache Pinot clusters with StarTree’s services and apps within the customer’s cloud account but is deployed, configured, and managed remotely by StarTree. It also released StarTree Community Edition, a free, downloadable, ready-to-use package of Apache Pinot and additional plugins and extensions, as well as StarTree ThirdEye, an anomaly detection platform that allows organizations to monitor critical business KPIs in real-time and automatically detect anomalies. In addition, the company joined the Intel Disruptor Initiative program to help optimize StarTree Cloud on various Intel hardware and software platforms.

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Quantiphi Gears up to Revolutionize Contact Center Service with Google Cloud CCAI Specialization

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Quantiphi Gears up to Revolutionize Contact Center Service with Google Cloud CCAI Specialization

Quantiphi, Inc. Logo Vector - (.SVG + .PNG) - LogoVectorSeek.Com

Earning the Google Cloud CCAI specialization sets a benchmark for future solution implementations and is a testament to Quantiphi’s ability to utilize the right tools and technologies to meet customer expectations

Quantiphi has recently announced that it has achieved the Google Cloud Contact Center AI Specialization (CCAI). This comes after it was named a launch partner for the CCAI Platform, validating Quantiphi’s expertise in the Conversational AI domain. This specialization partner badge is a recognition of Quantiphi’s efforts to maintain its position as one of Google Cloud’s preferred partners for CCAI implementations.

Google Cloud’s Contact Center AI solution suite leverages AI to scale customer service interactions and enhance customer satisfaction. The CCAI solution suite provides a unified and intelligent technology platform for enterprises to increase visibility, allowing live agents to seamlessly adapt to virtual assistance to resolve customer queries. Google Cloud’s CCAI offers an omnichannel experience via highly trained virtual agents that can handle 80% of the repetitive tasks. The representative is equipped with a brief history sheet of the conversation, preventing the customer from repeating themselves and assisting the live agent to resolve queries more efficiently.

Earning the Google Cloud CCAI specialization sets a benchmark for future solution implementations and is a testament to Quantiphi’s ability to utilize the right tools and technologies to meet customer expectations. Quantiphi was evaluated for its enterprise-level delivery process approach, its process for discovering, assessing, and acting on business and technical constraints, and the customer success noted post-implementation of the proposed CCAI solution.

Read More: SalesTechStar Interview with Ang McManamon, VP of Sales at Crunchbase

“The Google Cloud CCAI specialization reinforces our commitment towards AI-led contact center transformations,” says Gaurav Johar, Practice Leader, Conversational AI at Quantiphi. “Our CCAI solution portfolio not only enhances contact center experiences of the end-user but adds immense business value for our clients by reducing contact center costs through increased call containment and reduction in average call handle time. This recognition is a testimony to our excellence and proven customer success in implementing Conversational AI solutions.”

By consistently keeping up with the advances in the Conversational AI space, Quantiphi is at the forefront of getting early access to the products and new features for Google Cloud’s CCAI product suite, such as the Contact Center AI Platform. Equipped with sound thought leadership and several successful use cases, Quantiphi has showcased its proficiency in implementing CCAI solutions.

“We’re pleased to recognize Quantiphi’s achievement of Google Cloud CCAI Specialization,” said Bronwyn Hastings, Vice President, ISV Ecosystems and Channel at Google Cloud. “Quantiphi’s repeatable and proven success implementing CCAI with customers, and its technical capabilities in conversational AI, make it a trusted specialization partner for customers looking to modernize contact center and customer service experiences with Google Cloud.”

Read More: Datalogic And Datema Take Self-Shopping To The Next Level With The Joya Touch 22

Some of the parameters that Quantiphi excelled at were:

  • Displaying Value Proposition in Google Cloud CCAI: By focusing primarily on Google Cloud CCAI implementations and various collaborations with Google Cloud to create awareness around Conversational AI, Quantiphi was able to demonstrate its strong Conversational AI knowledge base.
  • CCAI Capabilities: Quantiphi has successfully enabled AI-driven digital transformation for diverse projects and businesses by upgrading their existing traditional IVRs to modern virtual agent technologies.
  • Team Distribution & Capacity Planning: Quantiphi’s talent pool and client base span continents, marking its presence globally. Achieving this specialization for the North American Region is a motivation to further expand to other regions like Latin America, Europe, the Middle East, and Africa, strengthening its global footprint.
  • Google Cloud Certified Personnel: To ensure that CCAI implementations are future-proof, Quantiphi ensures the team adapts to changing times and delivers successfully, through continuous training.
  • Customer Success Stories: Another significant parameter that Quantiphi was measured on was customer success, representing implementation and migration projects taken up in the last two years, which included customer statements attesting to the quality of work delivered.

Quantiphi has long aimed to elevate customer experience and amplify agent productivity through AI integration. The implementation of CCAI solutions is a step towards realizing the goal. Quantiphi’s CCAI capabilities enhance contact center services, adding immense business value for service providers. As a preferred partner for Google Cloud, this recognition is one among many Quantiphi has received over the years.

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Infosys Recognized as one of the 2023 World’s Most Ethical Companies for the Third Consecutive Year by Ethisphere

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Infosys Recognized as one of the 2023 World’s Most Ethical Companies for the Third Consecutive Year by Ethisphere

Recognized for demonstrating business integrity through best-in-class ethics, compliance, and governance practices

Infosys, a global leader in next-generation digital services and consulting, announced that it has been recognized, by Ethisphere, a global leader in defining and advancing the standards of ethical business practices, as one of the 2023 World’s Most Ethical Companies. Infosys received the honour, for the third consecutive year, for demonstrating the high standards of business integrity through best-in-class ethics, compliance, and governance practices.

Infosys has become the only Company in India, and one of the four companies globally, in the software and services industry to receive this recognition. This recognition is awarded to global companies that have exceptional business ethics and are committed to advance business integrity.

Read More: SalesTechStar Interview with Jonathan Lister, COO at Vidyard

Infosys has been recognized among 135 honorees spanning 19 countries and 46 industries. These companies were evaluated based on the Ethisphere Ethics Quotient across multiple categories, including culture, environmental and social practices, ethics and compliance, governance, diversity, and initiatives to support a strong value chain.

“Ethics matter. Organizations that commit to business integrity through robust programs and practices not only elevate standards and expectations for all, but also have better long-term performance,” said, Ethisphere CEO, Erica Salmon Byrne. “We continue to be inspired by the World’s Most Ethical Companies honorees and their dedication to making real impact for their stakeholders and displaying exemplary values-based leadership. Congratulations to Infosys for earning a place in the World’s Most Ethical Companies community.”

Salil Parekh, Chief Executive Officer and Managing Director, Infosys, said, “We are honoured to be part of the 2023 World’s Most Ethical Companies community. This recognition is a testament to the strong foundation of ethical business practices and accountability that we continue to build on. As a responsible corporate entity, we are fully committed to nurturing excellence and transparency of operations and outcomes for the businesses that we drive.”

Read More: ICM in recessionary times

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ServiceNow Names Industry Technology Leader Dr. Raj Iyer as Global Head of Public Sector

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ServiceNow Names Industry Technology Leader Dr. Raj Iyer as Global Head of Public Sector

ServiceNow | Agile Alliance

Former CIO of U.S. Army joins ServiceNow to accelerate digital transformation in the global public sector business

ServiceNow, the leading digital workflow company making the world work better for everyone, announced that pioneering industry technology leader Dr. Raj Iyer has joined the company in the newly created role of global head of public sector.

Iyer, who was previously the U.S. Army’s first-ever civilian chief information officer, brings more than 30 years of experience leading technology and business transformation in both the private and government sectors. In his role at the Army, he managed a $16 billion annual IT budget and led the global digital transformation of the largest military branch in the U.S.

“It should go without saying: When governments work, the world works. That’s why we need to recognize that ServiceNow’s role in this global industry has never been more critical,” said Bill McDermott, chairman and CEO of ServiceNow. “Raj is the best of the best. He’s the perfect leader to accelerate the mission critical nature of the work we do with governments around the world, to transform experiences for employees, service members, and citizens.”

Read More: Why Accurate Forecasts Can Help Weather The Economic Storm

“It should go without saying: When governments work, the world works. That’s why we need to recognize that ServiceNow’s role in this global industry has never been more critical”

ServiceNow’s goal is to transform the way governments serve their constituents. Public service today demands attention to immense challenges, from national security to heart-wrenching crisis and disaster response, to a changing global economic outlook and so much more. At ServiceNow, Iyer will expand the company’s global public sector strategy to accelerate the pace of digital transformation for the industry. He will lead the growth of markets across the global public sector, with a particular focus on Australia, Canada, France, Germany, Japan, the U.K., and the U.S., by scaling ServiceNow’s strategy and capabilities to meet the unique needs of regulated markets worldwide.

“We have a huge opportunity to truly transform the public sector through cloud-based digital technologies,” said Iyer. “ServiceNow has the biggest vision for digital transformation at the scale of government, and I’m thrilled to join a company that is equally as passionate and excited about the potential for change as ServiceNow. It has never been easier to leverage the power of a platform like ServiceNow to truly transform how governments serve their citizens.”

The Now Platform® — the end-to-end platform for digital transformation — makes work flow across all segments of the government experience, creating great digital experiences and improving productivity for millions. In the past year, ServiceNow has seen strong momentum in the global public sector industry, recently closing consequential deals with federal and other agencies including the U.S. Federal Aviation Administration and the Defense Logistics Agency; the Department for Environment, Food & Rural Affairs and the Crown Commercial Service in the UK; and Australia’s New South Wales (NSW) Rural Fire Service; among others

Read More: SalesTechStar Interview with David von Rothenburg, VP Sales and Alliances at Pitcher.

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