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Epicor Recognises International Partner Excellence at Momentum Conference 2023

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Epicor, a global leader of industry-specific enterprise software to promote business growth, announced its Partner Excellence Award winners at this year’s Momentum International Partner Conference 2023.

The event recognises industry Channel Partners that have outperformed in their commitment to the growth of Epicor business, through innovation and cloud technology with their customers.

“The essential businesses that make, move, and sell increasingly recognise the significant benefits that the cloud can provide to their businesses,” said Paul Flannery, Epicor Vice President, International Channel Sales. “Epicor Channel Partners have been there every step of the way to support and collaborate with our customers on their digital transformation journeys and are a natural extension of our business in delivering the deep industry expertise our customers expect.”

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“The essential businesses that make, move, and sell increasingly recognise the significant benefits that the cloud can provide to their businesses”

This year’s award winners included:

  • Industry Specialist Award: Index Infotech LLC delivered strong expertise in precast concrete and deployed Epicor Kinetic to multiple customers. They continually develop their industry knowledge and best practice by providing outstanding outcomes for their customers.
  • Business Transformation Award: Kairos Solutions Pte Ltd was recognized for its work in collaborating with a customer on their Industry 4.0 journey, providing a fully integrated and automated solution through Epicor Kinetic that delivered measurable outcomes for the business.
  • Cloud Transformation Award: Coreplus Co.,Ltd evolved their organizational model to lead with cloud, working closely with a customer to expand and connect their operations across Southeast Asia, covering each of the customers’ make, move, and sell initiatives.
  • Rising Star Award: Mindbox delivered exceptionally strong year-on-year growth across a variety of Epicor platforms in a very competitive and price sensitive market. The team made significant investments in their sales and marketing organisation with a focused demand generation model.
  • International Partner of the Year Award: Precise Business Solutions significantly transformed its business over the last three years to focus on delivering for customers in the cloud, executing strong and sustainable performance while delivering value across many new cloud customers, migrations and add-on sales.

Andy Coussins, Epicor Senior Vice President and Head of International, concluded, “Congratulations to all our worthy Partner Excellence Award winners. I am delighted to share and celebrate our Channel Partner successes in person once again. Thank you to all our Partners strong collaboration, with their support we are able to deliver for our customers across the make, move, and sell industries with resounding success.”

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TechTarget Dramatically Enhances Intent Data Actionability with Confirmed Projects to Make Tech Sales Teams More Productive Immediately

Confirmed Projects available within TechTarget’s Priority Engine provide full visibility into verified technology purchases & buying team to focus Sales energy on capturing this real demand

TechTarget, Inc., the global leader in B2B technology purchase intent data and services today announced new updates to its Priority Engine platform that deliver improved capabilities. Newly enhanced Confirmed Projects™ intelligence provides B2B sales teams with early notification of verified projects underway in their territories. Obtained via direct interview from a key member of the buying team, Confirmed Projects include specific insights on the technical and business purchase considerations in-market accounts are looking to address — intelligence that will dramatically increase seller efficiency and productivity because they now know where and how to concentrate their efforts to get in on real deals.

TechTarget’s Priority Engine is the leading SaaS-based B2B purchase intent insights platform, delivering direct access to the most active in-market accounts and, within them, the named active prospects doing pre-purchase research in specific technology markets. Confirmed Project intent further augments the platform’s value with direct access to verified deals in process within its already expansive view of the total buying team and newly enhanced ability to filter territory views and lists to zero in on these opportunities. Together, these unique intent-based capabilities help both grow client pipelines and accelerate the deals within them.

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“Thousands of B2B sellers use Priority Engine every day to fuel their outbound efforts by discovering new active buyers in their territories plus prospect-level intent that helps them break through,” said Andrew Briney, Chief Product Officer, TechTarget. “The integration of Confirmed Projects into Priority Engine gives them a unique ability to attack and revive stalled mid-funnel opportunities with precise, actionable details on verified purchase plans.”

As economic headwinds continue to increase in the Enterprise Tech industry, companies cannot afford to have their Sales teams wasting time chasing accounts and people not likely to convert. Furthermore, they cannot rely on information that has been triangulated from general account-based intent paired with 3rd party cold contacts – this creates too many false positives and false negatives. With its focus on high-precision Prospect-Level™ intent data and Confirmed Project deal identification, TechTarget is helping clients pursue the best opportunities and maximize revenue in their territory. In addition to accelerating deals specific to a territory or ABM list, Confirmed Projects sources many additional net new opportunities — demand you would otherwise miss – outside of the artificial limits created by the limitations of legacy targeting approaches. A recent TechTarget analysis of a representative sample of customer-supplied ABM lists found that in matched companies outside the customer lists, Confirmed Projects could identify as many as 46x the amount of real opportunities available within the list.

Confirmed Projects feature:

  • Directly confirmed that an upcoming purchase will be taking place for a solution aligned to the client’s technology market within a twelve-month timeframe
  • Directly confirmed purchase requirements, challenges, desired outcomes, location, timeframe and vendor short-list information
  • Triple verified contact data & role in the purchase process

“Getting company firmographic information, size of company, industry, revenue, et cetera, is not so hard. But getting information around a company’s intent, at that point in time, is” said David McFarlane, Operating Partner, Companyon Ventures. “You could work with companies to understand whether or not your target segment, your specific target company has been engaging in research around the topics that are important to you. [But] To deliver a cost-effective capital efficient company, you’ve got to focus on those segments that are really going to deliver that profitability.”

Confirmed Projects are unique in the market and are highly actionable because of the strength and accuracy of TechTarget’s intent data. To illustrate this, a recent TechTarget research study compared activation using active contacts in Priority Engine to a leading 3rd party contact database (within the SD-WAN and Identity and Access Management markets specifically), and found that:

  • For better actionability, Priority Engine active contact records are 6X more complete.
  • For connecting success and conversion, Priority Engine active contacts deliver 5X better performance.
  • For improved CX and built-in database hygiene, Priority Engine active contacts were 18X less likely to generate a Do Not Call request.

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Ascendum Solutions Announces Boomi Partnership

Ascendum Solutions announced today that it has become a Registered Boomi Partner to help companies improve efficiencies while reducing costs.

Cincinnati-based digital solutions firm becomes global Boomi Partner to provide enterprise integration solutions that deliver streamlined, efficient operations and exceptional customer experiences.

Ascendum Solutions, a global digital innovation firm, announced that it has become a Registered Boomi Partner to help companies improve efficiencies while reducing costs and creating new business opportunities. As a global software as a service (SaaS) company, Boomi specializes in integration platform as a service (iPaaS), including API management, master data management, workflow automation, and data cataloging and preparation.

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“This partnership allows us to expand our capabilities and help our customers connect and automate their systems, processes, and data. ”

— Tom Whitehead

“Boomi is a leading provider of cloud-based intelligent connectivity and workflow automation solutions, and we are excited to offer their powerful platform to our customers,” said Ascendum Integration Practice Lead Tom Whitehead. “This partnership allows us to expand our capabilities and help our customers connect and automate their systems, processes, and data. We look forward to working with Boomi to deliver innovative and cost-effective solutions that drive growth and efficiencies for our clients.”

According to Whitehead, key integration approaches such as API-led connectivity, Event Driven Architecture, and Centralized vs Decentralized Integration Hubs are some examples that help bring business results quickly without overburdening resources and funds. In his recent article ,The Benefits of Implementing an Enterprise Integration Strategy, Whitehead says the key benefits of business application and data integrations include:

• Increased efficiencies
• Improved data quality and accessibility
• Greater agility and flexibility
• Enhanced customer service
• Reduced costs
• Improved risk management
• Better scalability

Whitehead says that by connecting multiple services and systems together through APIs, organizations can leverage existing technologies to improve scalability in areas such as customer service, sales automation, analytics, and software development, among others. As a result, businesses can make better decisions faster, reduce costs associated with manual labor and overhead, increase customer satisfaction, and streamline processes for the quick implementation of innovative ideas.

Tom Whitehead has more than 30 years of IT experience and has held many technical and leadership roles. He entered the enterprise integration space in 2006 and has connected many disparate systems within the CPG, retail, logistics, and theme park industries using multiple platforms. Now, Tom leads the global enterprise integration practice at Ascendum and is excited to partner with our clients to help modernize their integration landscapes.

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AI-Powered Messaging Platform Supercharges Sales Reps and Helps Small and Medium Businesses Increase Revenue

Optiwe is a messaging platform that leverages Artificial Intelligence and ChatGPT to enhance the performance of sales representatives in digital channels.

Optiwe announces the launch of new Artificial Intelligence-based features that help salespeople and customer service agents be more effective in their jobs and allow small and medium-sized businesses to increase sales on WhatsApp and other digital channels. The new features arrive at the most opportune time, as the entire market wonders how to use new advances in Artificial Intelligence such as ChatGPT and DALL-E to improve their sales and customer service processes. Optiwe brings the answer to the market with a platform that doesn’t aim to use Artificial Intelligence to automate the work of salespeople but to enhance their sales productivity on digital channels such as WhatsApp, Instagram, Telegram, and others.

Unlike other market solutions based on Artificial Intelligence that can only be used by large corporations due to their high prices, the platform that Optiwe offers is specially designed for small and medium-sized businesses from different industries such as car dealerships, real estate, tourism, and e-commerce, who are looking to sell their products and services through WhatsApp and other digital channels.

The platform includes four products that allow teams to increase their sales and customer service productivity: a Chatbot Creator for WhatsApp, a WhatsApp Shared Inbox for connecting Multiple Users and Sales Reps, a CRM for WhatsApp, and a WhatsApp Marketing Software.

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The first product allows users to create Chatbots for WhatsApp, a solution that uses Artificial Intelligence to help businesses automate their sales conversations with customers through WhatsApp. With Chatbots, companies can provide quick and accurate answers to frequently asked questions from customers, reducing wait times and improving the customer experience.

The second product is WhatsApp Business Multiple Users, which allows multiple salespeople and customer service agents to respond to messages in a Shared WhatsApp Inbox and an organized way. With this tool, businesses can optimize their time and resources since multiple agents can collaborate on customer service in the same platform. With Optiwe’s WhatsApp Multiple Users and Multiple Devices solution, companies can avoid salespeople using their personal mobile numbers, thereby reducing phone costs and keeping the entire conversation history centralized in one place. Optiwe also uses Augmented Intelligence to offer recommended responses that customer service agents can send to customers.

The third product is the CRM for WhatsApp, a tool that will allow businesses to manage and analyze their conversations on WhatsApp effectively and efficiently. This Customer Relationship Management (CRM) solution will enable WhatsApp users to receive, send, and archive messages in an orderly way and with the ability to generate custom reports.

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Lastly, Optiwe also offers a WhatsApp Marketing Software that allows businesses to send bulk WhatsApp messages to their customers or potential customers, with the ability to personalize and automate these messages according to each company’s needs.

According to the Optiwe team, “We are very excited to launch our new features and products to help businesses increase their sales on WhatsApp and improve their customers’ buying experience. We know that WhatsApp is the most widely used messaging platform in the world, and we want to help businesses make the most of this tool and enhance its use with Artificial Intelligence.”

With this launch, Optiwe continues to position itself as a leader in online sales and customer service solutions for WhatsApp, offering businesses new tools to improve their customer service processes, optimize their resources, and increase their sales.

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Airbyte Cloud Now Available on Google Cloud Marketplace

Google Cloud users can now have data pipelines running in minutes

Airbyte, creators of the fastest-growing open-source data integration platform, announced its availability on Google Cloud Marketplace, expanding its relationship with Google Cloud and enabling data pipelines to run in minutes.

Google Cloud Marketplace allows businesses to easily find, deploy, and manage applications in the cloud, enabling them to scale operations, lower costs, and streamline infrastructure while ensuring security, reliability, and compliance with industry standards. Through the global reach of Google Cloud Marketplace, organizations’ data connector needs are met through Airbyte’s open-source extensibility, making data integration a commodity.

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“By making Airbyte Cloud available on Google Cloud Marketplace, Airbyte customers will now be able to quickly deploy technologies to gain access to the right data for analysis and decision-making.”

Airbyte Cloud is an open-source data integration platform that syncs data from APIs, databases, and files to data warehouses, lakes, and other destinations. In addition to providing hosting and management, Airbyte Cloud enables companies to have multiple workspaces and access management for their teams. It also supports oAuth authentication to enable less technical users to connect their tools.

Airbyte makes moving data easy and affordable across almost any source and destination, helping enterprises provide their users with access to the right data for analysis and decision-making. Airbyte has the largest data engineering contributor community – with more than 600 contributors – and the best tooling to build and maintain connectors with its Connector Development Kit.

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“Now, it’s easier than ever for organizations to purchase Airbyte Cloud and start moving data,” said Chris Tatarowicz, head of business development at Airbyte. “Airbyte Cloud is already a low friction product, and making it available on the Google Cloud Marketplace makes the procurement process even simpler.”

“As a part of their digital transformation strategies, many enterprises are seeking out data solutions that are able to integrate seamlessly with their existing cloud environment,” said Dai Vu, managing director, marketplace & ISV GTM programs, Google Cloud. “By making Airbyte Cloud available on Google Cloud Marketplace, Airbyte customers will now be able to quickly deploy technologies to gain access to the right data for analysis and decision-making.”

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Vendr Names International Sales Veteran, Ryan Burke, as SVP of Sales

Vendr | Vendr Logo

SaaS Buying Platform Appoints Industry Leader to Drive Strategic Management and Scale International Operations

Leading SaaS buying platform Vendr announced an expansion of its sales leadership team, appointing Ryan Burke as SVP of Sales. Burke will expand Vendr’s go-to-market procurement and sales strategies as the company continues to grow throughout the U.S. and abroad. In this role, Burke will be responsible for strategic management and growth of Vendr’s sales department, with a focus on expanding into international markets.

Given today’s economic climate, and Vendr’s ability to save organizations thousands on software purchases––having processed billions in spend from tens of thousands deals and thousands of suppliers––Vendr is poised for continued and rapid growth. As the economy continues to sour, finding the right software at the right cost becomes even more critical, especially as Forrester predicts software spend to account for more than 40% of organizational growth by 2027. Burke’s appointment will be pivotal in bolstering Vendr’s continued acceleration as the company gears up for international expansion.

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“As budgets continue to tighten and business leaders scrutinize costs and cut expenses, Vendr is well positioned to disrupt the procurement process in a way that uniquely benefits buyers and sellers alike”

“As budgets continue to tighten and business leaders scrutinize costs and cut expenses, Vendr is well positioned to disrupt the procurement process in a way that uniquely benefits buyers and sellers alike,” said CEO and Co-Founder Ryan Neu. “Ryan Burke has long established himself as a leader in both sales and international growth. His deep understanding of the market opportunity, coupled with his extensive experience building successful sales teams in and outside of the U.S. make him the perfect addition to our team as Vendr continues to revolutionize how software is bought and sold in today’s unpredictable economy.”

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An angel investor in leading SaaS management platform, Blissfully––acquired by Vendr in early 2022––Burke joins Vendr from Qatalog, where he held the position of Chief Revenue Officer. Prior to that, Burke served as the SVP of Sales at Invision, helping the company scale from single digits to over $100M in revenue and a ~$2B valuation, before pivoting to the role of SVP of International, running the global go-to-market strategy. During his tenure with InVision, the company grew from 35 fully remote employees to a globally distributed team of over 850 employees.

“The procurement process has long been ripe for innovation, but no one organization has determined how to successfully marry data and product in a way that solves for its inherent inefficiencies––until Vendr,” said Burke. “Vendr’s rich SaaS data blended with benchmarking insights and procurement tools is the real magic, and their technology is fundamentally changing the relationship between software buyers and sellers. I’m excited to join Vendr’s exceptional sales team to help change how SaaS is bought, sold, and managed—globally.”

Burke’s addition to the leadership team follows Vendr’s recent launch of Explore, a catalog of the entire software ecosystem built to help companies make faster and more informed purchasing decisions.

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Home Depot, Kellogg Company, Estee Lauder and Mars Wrigley Among Stellar Lineup of Thought Leaders to Deliver Retail Data Insights at EnsembleIQ’s Analytics Unite

Brings Together Retail Executives and Consumer Goods Executives May 3-5 in Chicagoa

EnsembleIQ’s Analytics Unite, the Summit for Retail and Consumer Brands, unveils the 2023 conference program. The event offers retail and consumer goods technology executives three days of unparalleled learning, real-world case studies, new solutions and networking with analytic experts from industry-leading companies such as Home Depot, Kellogg Company, Estee Lauder and Mars Wrigley. The event, which takes place May 3-5 in Chicago, is presented by Consumer Goods Technology and RIS News.

“There’s no shortage of data in the retail and consumer goods industries. What today’s retailers and consumer goods companies need are the strategies and talent to bring their data to life through analytics-enabled products, experiences, and services,” said Albert Guffanti, EnsembleIQ, Vice President and Group Publisher, Consumer Goods Technology and RIS News. “As we celebrate Analytics Unite’s ten-year anniversary, we are pleased to be marking a decade of helping companies leverage data and AI powered business processes. Our event will showcase the ways retailers and consumer goods companies are productizing data to successfully develop items and services for consumers.”

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Event speakers include:

  • Mustafa Nisar, Director, Data Science and Analytics Strategy, Home Depot
  • Rob Birse, VP, Global Advanced Analytics & AI/ML Technology, Kellogg Company
  • Deepak Jose, Global Head and Senior Director of ODDA Analytics Solutions, Mars Wrigley
  • Elena Alikhachkina, previously Global VP, Danone
  • Mark Edmonson, Chief Marketing Officer, Materne North America
  • Pradipta Saha, Executive Director, Digital Supply Chain, Estee Lauder
  • Tarun Kataria, VP, Demand Analytics, Mars
  • Roxanne O’Hara, VP Insights and Analytics, Melissa & Doug
  • Matt Weber, Director of Business Insights and Analytics, Kum & Go

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Omdia: 62% of IT Executives Plan to Increase IT Spending in 2023

Trend is driven by the accelerated pace of creating digital capability, a side effect of the pandemic

Despite global economic uncertainty, the outlook for enterprise IT vendors continues to look positive in 2023. According to Omdia’s annual IT Enterprise Insights research, nearly two-thirds (62%) of respondents are expecting an increase in IT spending this year.

“Our report provides suppliers with the data they need to understand their customers’ needs and ensure their go-to-market strategies align with their customers’ priorities.”

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“The research is not surprising when one looks at the bigger picture. Generally speaking, there’s a marked shift from ICT being seen predominantly as an engine that keeps the business running into becoming a key source of both creating additional value and attracting/keeping talent. Therefore, businesses have shifted strategic focus and are allocating increased funding and resources to the ICT budget line – this in turn is welcome news for IT vendors and services organizations,” said Cem Nurkan, Research Director, Enterprise Technology, Omdia. “Our report provides suppliers with the data they need to understand their customers’ needs and ensure their go-to-market strategies align with their customers’ priorities.”

Key takeaways from the IT Enterprise Insights report:

  • The top priorities for enterprises: Create Digital Capability; Manage Security, Identity and Privacy; Build the Modern Workplace; Modernize Legacy Systems; and Adopt Cloud Services
  • The key strategic business enabling areas: Increasing revenue/budget growth, Increasing operating efficiency and Improving customer/citizen experience
  • Reducing ICT operating expenditure
  • The digital enabling technologies that are the most important: Technology Platforms; Business Platforms; 5G/Edge; Enterprise IoT; and Artificial Intelligence/Machine Learning

The annual IT Enterprise Insights report surveyed more than 6,400 senior IT executives across 56 countries, 16 major industries, and 80 technologies and asked about technology investments and priorities.

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Alpine IQ and Flourish Announce a Tier 7 Integration to Drive Efficient, Seamless Operations for Retailers and Brands

user – Alpine IQ

Alpine IQ, the leading data and marketing solutions provider for retailers and brands, announced a new integration with Flourish, a point-of-sale and ERP software for cannabis companies. The integration of these two industry-leading solutions provides a streamlined, efficient solution to drive increased revenue, customer satisfaction, and loyalty.

“This integration is a significant step forward and game-changer,” said Nicholas Paschal, CEO and co-founder of Alpine IQ. “Flourish is an enterprise-grade retail point-of-sale solution, and this integration provides a complete solution for companies’ looking to drive increased revenue and loyalty. We’re excited to see the benefits that this integration brings to our customers.”

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When customers earn points for Flourish purchases or actions with Alpine IQ, those points can be redeemed for discounts linked with Alpine IQ. Those discounts can come in the form of dollars or percentage off a purchase and can be focused on particular brands, products, product types, spending volume, and other desired goals. In the POS, you can dynamically see and apply mapped discounts to a customer’s order at checkout.

Alpine IQ’s integration with Flourish brings a range of new features and benefits for cannabis retailers and brands, including streamlined customer sign-up with customer syncing and matching, integrated sales for automated point earnings and redemptions, and customer-specific A.I. driven recommendations for instore products. Additionally, the integration includes dynamic in-cart point redemptions tied to Flourish’s advanced discount engine and receipt QR codes for signup and member status.

“We’ve seen tremendous success at launch both with one of our highest volume retail clients and largest multi-store retail chain client and are very excited to show this to the rest of the industry,” said Colton Griffin, CEO of Flourish. “Alpine IQ has been a world-class partner in helping us build this integration, which significantly automates retail business processes and enables our clients to drive more sales.”

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Gotransverse Named Strong Performer in SaaS Recurring Billing Solutions Report

Given highest marks possible in product configuration, configurability and extensibility, analytics, and usage rating and pricing calculation criteria

Gotransverse, the leading provider of enterprise order-to-cash solutions, announced today that the company received a “Strong Performer” ranking in The Forrester Wave™: SaaS Recurring Billing Solutions, Q1 2023. Gotransverse’s ranking underscores its billing management capabilities for enterprises looking to drive top-line revenue growth and turn back-end operations into a competitive advantage.

Forrester Research, Inc. evaluated the strengths and weaknesses of ten top recurring customer and billing management vendors based on 26 criteria. Gotransverse’s billing solution scored the highest possible in the criteria for its focus areas, which are the complex categories relating to Product Configuration, Pricing Configuration, Usage Data Transformation, Usage Rating and Price Calculation, Customers and Accounts, Configurability and Extensibility, Analytics, and Security and Reliability. Gotransverse also received the highest marks highest marks possible in the strategy category for the criteria of Delivery Model and Innovation Roadmap.

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According to the report, Gotransverse’s “product, pricing, and billing configuration features are top-notch.” And its, “Customer-centric capabilities empower nontechnical users to configure complex pricing models with ease and without a developer’s help, like an Excel upload for formulaic pricing logic.” Forrester also notes that Gotransverse, “is a good fit for B2B firms with usage-based billing and rating requirements, especially – but not exclusively – for those using Workday, which is a key strategic partner for the company.”

“Successful enterprise monetization isn’t only about subscriptions and recurring pricing, it’s about transforming complex billing processing and pricing models of all sorts into streamlined and automated processes that empower a business to focus on what truly matters – growth and innovation,” said James Messer, co-founder, and CEO of Gotransverse. “Our mission is to help our customers maximize revenue using an agile monetization model, incorporating recurrent pricing and usage pricing across products and services, and to do that at scale. We believe ranking as a Strong Performer in the Forrester Wave report demonstrates the strength of our platform to support business models of all sorts.”

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